**Experienced Virtual Customer Care Manager II – Residential Construction Industry**

At arenaflex, we're dedicated to delivering exceptional customer experiences that leave a lasting impression. As a Virtual Customer Care Manager II, you'll play a pivotal role in shaping the future of our customer care operations, leveraging cutting-edge technology to drive innovation and excellence. If you're passionate about providing world-class service, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we invite you to join our team.

• *Why Arenaflex?**

Arenaflex is a leading player in the residential construction industry, renowned for its commitment to quality, innovation, and customer satisfaction. Our company culture is built on a foundation of inclusivity, respect, and collaboration, where every employee has the opportunity to grow, learn, and thrive. As a Virtual Customer Care Manager II, you'll be part of a diverse team that's passionate about making a positive impact on homeowner satisfaction.

• *What to Expect (Job Responsibilities)**

As a Virtual Customer Care Manager II, you'll be responsible for:

• Coordinating virtual responses to customer warranty calls through the TechSee platform and MS Dynamics 365, ensuring seamless communication and efficient issue resolution.
• Conducting in-depth analysis of issues via virtual appointments to triage and determine the most effective next steps, leveraging your analytical skills to identify root causes and develop solutions.
• Creating service requests, line items, and work orders in MS Dynamics 365 based on virtual inspection results, maintaining accurate records and ensuring timely completion of tasks.
• Managing service requests to resolution, confirming scheduled repairs are complete, and closing out in MS Dynamics 365, ensuring a high level of customer satisfaction.
• Addressing complaints, providing solutions within warranty guidelines, and following up to ensure resolution, demonstrating empathy and professionalism in all interactions.

• *What We Require (Qualifications)**

To succeed in this role, you'll need:

• A minimum High School Diploma or equivalent, with an Associate degree preferred.
• A valid Driver's License, as you may be required to travel to company locations or attend training sessions.
• Construction industry experience is preferred, but not essential. What's more important is your proven customer care experience, with a strong emphasis on quality service and a passion for delivering exceptional results.
• Excellent communication and listening skills, with the ability to effectively articulate complex issues and develop solutions that meet customer needs.

• *How to Stand Out (Preferred Qualifications)**

If you have:

• Experience working within MS Dynamics 365 and TechSee, you'll have a significant advantage in this role.
• Strong analytical ability for root cause analysis, you'll be able to identify patterns and develop innovative solutions to complex problems.
• A proven track record of success in customer care, with a focus on quality service and customer satisfaction, you'll be well-positioned to excel in this role.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping you grow and develop your skills. As a Virtual Customer Care Manager II, you'll have access to:

• Ongoing training and development programs, designed to enhance your knowledge and expertise in customer care, MS Dynamics 365, and TechSee.
• Opportunities for career advancement, with a clear path for progression to senior roles within the company.
• A supportive and inclusive work environment, where your ideas and contributions are valued and respected.

• *Work Environment and Company Culture**

Arenaflex is a dynamic, fast-paced organization that's passionate about innovation and excellence. Our company culture is built on a foundation of:

• Inclusivity and respect, where every employee feels valued and supported.
• Collaboration and teamwork, with a focus on open communication and mutual support.
• Continuous learning and development, with a commitment to staying ahead of the curve in terms of technology, best practices, and industry trends.

• *Compensation, Perks, and Benefits**

As a Virtual Customer Care Manager II, you'll enjoy a competitive salary and benefits package, including:

• A comprehensive compensation package, with a focus on rewarding your hard work and dedication.
• A range of benefits, including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and growth, with a focus on helping you achieve your career goals.

• *Conclusion**

If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we invite you to join our team as a Virtual Customer Care Manager II. At arenaflex, we're committed to helping you grow and develop your skills, with a focus on innovation, excellence, and customer satisfaction. Apply now to take the first step towards an exciting new career opportunity!