**Experienced Technical Customer Experience Representative – Hybrid Work Model**

• *Job Summary:**

Join arenaflex, a high-tech home security company, as a Technical Customer Experience Representative and be part of a dynamic team that's passionate about protecting the life you've built. As a key member of our customer support team, you'll play a vital role in ensuring our customers receive exceptional technical support and assistance. With a starting hourly rate of $20 and opportunities for career growth, this is an exciting opportunity for motivated and ambitious individuals who share our values.

• *About arenaflex:**

arenaflex is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those that we protect. We're embracing a hybrid work model that enables our teams to split their time between office and home, allowing for flexibility and the best of both worlds. Our commitment to health and safety includes various COVID-related health and safety requirements, which may include sharing information in our vaccine record tool, vaccination, mask wearing, social distancing, and daily health checks.

• *Why Join arenaflex?**

We're growing and thriving, and we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home. As a Technical Customer Experience Representative, you'll have the opportunity to grow and thrive in a dynamic and supportive environment, with a focus on customer happiness and satisfaction.

• *Key Responsibilities:**

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed

• *What You'll Bring:**

• Proven success in a phone-based customer service or call center position
• Ability to understand and determine root causes to customer issues
• Comfort with technology and ability to provide technical assistance for consumer electronics
• Proven record of outstanding attendance and timeliness in a structured environment
• Strong work ethic and the drive to contribute to company goals
• Clear and effective phone communication skills to ensure all customer issues are resolved
• Ability to work independently and in a team setting
• Ability to prioritize in a fast-paced environment and excellent time management skills
• Positive, can-do attitude and eager for continuous improvement
• Strong commitment to customer happiness and satisfaction

• *Must-Have Qualifications:**

• Eligibility for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS

• *Perks and Benefits:**

• Shift Differential for Nights & Weekends
• Opportunities for Career Progression
• Medical, Dental, and Vision Benefits Starting Day 1
• Matching 401k up to 4%
• Holiday Pay
• Paid Time Off
• Team Building Activities
• #BagelThursdays
• Employee Referral Programs $$$

• *Our Values:**

• Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High - Always challenging oneself and others to raise the bar.
• No Ego - "no job too small" attitude, and open, inclusive, and humble style.
• One Team - highly collaborative approach to achieving success.
• Lift As We Climb - A track record of investing in developing others and helping others succeed.
• Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

• *Equal Opportunity Employer:**

arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to full support of qualified individuals in hiring and employment and will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship.

• *How to Apply:**

If you're a motivated and ambitious individual who shares our values and is passionate about providing exceptional customer support, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.