About Arenaflex

Welcome to arenaflex, where innovation takes flight! We are on an extraordinary journey to build the best airline in aviation history. Our unifying vision – Connecting People, Uniting the World – extends far beyond moving passengers from point A to point B. As a global enterprise operating in numerous countries across the globe, serving millions of customers and employing tens of thousands of dedicated professionals, we recognize our profound responsibility to create meaningful opportunities in the communities where we live, work, and fly. We believe that a truly diverse and inclusive workforce is the foundation of our success, and we are committed to fostering an environment where every team member can thrive.

As we continue to expand and evolve, arenaflex is investing heavily in our digital transformation. In the years ahead, we will be recruiting thousands of individuals across every division of our airline. Our careers package is designed to keep you happy, healthy, and well-traveled – from employee-run Business Resource Groups to premium benefits including parental leave, 401(k) matching, and the iconic space-available travel privileges that make arenaflex a truly exceptional place to build your career. Are you ready to see the world while making an impact?

At arenaflex, we believe that inclusion drives innovation. Our Digital Technology team spans the globe, bringing together diverse individuals who share a common passion for pioneering technology and building the future of air travel. Together, we design, develop, and maintain massively scalable technology solutions that bring innovative models, comprehensive data analysis, and cutting-edge digital experiences to life.

Position Overview: Senior Data Analyst – IT

We are seeking a highly motivated and data-driven Senior Data Analyst to join our Digital Technology team. This is an exceptional opportunity for a professional who possesses a genuine passion for data, analytics, and program execution. The ideal candidate will have the willingness to dive deep into details while maintaining the ability to step back and assess the broader picture, always focusing on process improvement and operational excellence.

As a Senior Data Analyst at arenaflex, you will play a critical role in developing and maintaining strong partnerships with key stakeholders across Digital Channels, Personalization, and Loyalty technology teams. You will bring a solid understanding of business dynamics and collaborate with dedicated teams to solve complex problems. Your work will translate data gathered from various sources into actionable insights that drive Functional Excellence throughout the organization.

Key Responsibilities

Digital Performance Analysis: Analyze the digital performance of applications and systems that impact business functionality. Understand the right questions to ask regarding platform data tied to Digital Channels.

Data Analysis Work Streams: Develop streamlined and comprehensive data analysis work streams that provide meaningful business intelligence.

Data Visualization: Create compelling data visualizations that communicate complex information clearly and effectively to stakeholders at all levels.

Application Performance Analysis: Conduct thorough application performance analysis, identifying error patterns and the top factors contributing to errors.

Process Improvement: Identify, design, and implement internal process improvements, providing recommendations for enhanced performance and greater flexibility.

Dashboard Development: With domain expertise, build trusted data products including dashboards and reporting products that support Digital Channels, Personalization, and Loyalty leadership in making data-driven decisions regarding application performance.

Cross-Functional Collaboration: Collaborate with US and India Data Center teams to develop comprehensive dashboards and reporting solutions.

Platform Monitoring: Track new platform updates and application releases, learning existing applications and systems to navigate system performance, dive into errors, response times, and service logs.

Data Collection: Define new data collection and tagging processes, creating universal dashboards that serve multiple business units.

Stakeholder Communication: Deliver and communicate updates to leadership, including assembling regular presentations that highlight key insights and recommendations.

Operational Metrics: Partner with Digital Operations Center (DOC) on operational metrics and continuous improvement initiatives.

Essential Qualifications

Bachelor's degree preferably in Engineering, Data Science, Mathematics, Statistics, Economics, or a related quantitative field

Minimum of 5 years of experience in Data Analysis, Business Intelligence, analytics, or data engineering, with at least 3 of those years in a Fortune 500 corporate environment

3 years of experience in e-commerce platform development

Proven experience creating presentations for stakeholders and leadership, with the ability to engage effectively at all levels of management

Demonstrated ability to create a compelling vision, inspire teams toward that vision, and provide support to achieve organizational goals

Extensive experience with BI and reporting tools such as PowerBI, Tibco Spotfire, or similar platforms to create meaningful, rich dashboards

Advanced Microsoft Excel skills, including complex formulas, pivot tables, and data modeling

Experience analyzing e-commerce platforms for Web, Mobile Application, and Loyalty programs

Demonstrated expertise in handling large datasets and working with relational databases (SQL) and non-relational databases (NoSQL)

Ability to understand business needs and design data/technology metrics that connect business processes with measurable platform outcomes

Strong understanding of critical metrics and Goal Setting frameworks

Advanced SQL skills for complex data manipulation and analysis

Excellent problem-solving skills, using data to address and resolve business challenges

Exceptional written, verbal, and presentation communication skills

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview process to meet job eligibility requirements

Reliable, consistent attendance is an essential function of this position

Preferred Qualifications

Master's degree preferably in Computer Science, Aviation Management, or Operations Research

Google Data Analytics Professional Certification, Power BI Data Analyst Associate, AWS Certified Data Analytics, or Enterprise Data Warehouse certifications

Experience with Palantir Foundry and client-side performance measurement tools such as Quantum Metrics

4 years in a leadership or lead role

Experience with DataDog, AppDynamics, or Kibana for application monitoring

Experience with enterprise monitoring systems

Experience with Palantir Foundry and Microsoft SQL Server Management Studio

Prior airline or travel industry experience

Experience with AWS technologies including Redshift, QuickSight, and Athena

Experience with Google BigQuery

Knowledge of continuous integration and delivery using Agile methodologies

Experience with regression analysis for performance predictions, including various regression techniques

Skills and Competencies Required for Success

The ideal candidate will possess a unique blend of technical expertise and interpersonal skills. You should have a natural curiosity for uncovering patterns in data and the ability to translate complex findings into actionable business recommendations. Strong collaboration skills are essential, as you will work closely with engineers, platform teams, business experts, customer experience professionals, and executive leadership.

Your ability to communicate effectively across technical and non-technical audiences will be crucial. You should be comfortable presenting complex data insights to senior leadership and influencing change based on your analytical findings. A passion for finding the signal in the noise – that is, identifying meaningful trends amid large volumes of data – will set you apart in this role.

Career Growth and Learning Opportunities

At arenaflex, we invest in our people. As a Senior Data Analyst, you will have access to extensive professional development opportunities, including training programs, certifications, and mentorship from industry leaders. Our collaborative environment encourages continuous learning and skill enhancement.

You will work alongside talented professionals from around the world, gaining exposure to cutting-edge technologies and methodologies. This role serves as a springboard for advancement within our organization, offering pathways to leadership positions in data science, business intelligence, and digital transformation.

Work Environment and Culture

Join a team where innovation is celebrated and diversity is embraced. Our Digital Technology culture fosters creativity, collaboration, and continuous improvement. We offer flexible work arrangements and a supportive environment that values work-life balance.

As an arenaflex employee, you will enjoy competitive benefits including comprehensive health coverage, retirement savings plans, generous paid time off, and the unique perk of space-available travel on our global route network. Our employee resource groups provide community and support, while our commitment to diversity and inclusion ensures that every voice is heard and valued.

Compensation and Benefits

We offer a competitive compensation package commensurate with experience and qualifications. In addition to base salary, arenaflex provides a comprehensive benefits suite including health, dental, and vision insurance, retirement savings options, employee assistance programs, and exclusive travel privileges. Our total rewards package is designed to support your wellbeing both inside and outside of work.

Join Our Journey

arenaflex is an equal opportunity employer. We initiate, employ, train, compensate, and advance regardless of race, religion, color, national origin, gender identity, sexual orientation, physical disability, age, veteran status, or any other protected status as required by applicable law.

If you are ready to take your career to new heights and be part of something extraordinary, we invite you to apply today. Bring your analytical expertise, your passion for data, and your drive for excellence to arenaflex. Together, we will continue to transform the future of air travel and create memorable experiences for millions of travelers around the world.

Are you ready to see the world? Apply now and join our team!

Experienced Senior Data Analyst – Digital Technology & Business Intelligence