**Experienced Remote Customer Service Representative (Work From Home) – Commercial Insurance Solutions**

At arenaflex, we're revolutionizing the way businesses connect with insurance solutions. As a leading insurtech company, we're committed to delivering exceptional customer experiences and building long-lasting relationships with our partners. We're now seeking an experienced and passionate Remote Customer Service Representative to join our team and help us achieve our mission.

• *About arenaflex**

arenaflex is a fast-growing, profitable insurtech company that's changing the face of commercial insurance. Our innovative approach combines a best-in-class call center with a proprietary content and customer management platform, ensuring that our partners receive qualified new customers and are matched with insurance providers who meet their specific business needs. We're proud to be a part of this exciting industry and are committed to making a positive impact on our customers and communities.

• *Job Summary**

As a Remote Customer Service Representative, you'll be the voice of arenaflex, handling inbound and outbound calls from small business owners seeking commercial insurance quotes. You'll work in a high-volume, fast-paced environment, using your exceptional communication and interpersonal skills to build positive relationships and drive customer satisfaction. If you're passionate about delivering exceptional customer experiences and have a minimum of two years of customer support experience in a remote call center environment, we want to hear from you!

• *Key Responsibilities**

• Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs
• Follow communication scripts and use knowledge of products and services to go off-script when necessary
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Meet daily qualitative and quantitative targets, achieving all objectives for service, productivity, and quality standards
• Collaborate with our team to resolve customer issues and provide exceptional service

• *Equipment Requirements**

• Must have a Windows, Apple desktop/laptop, or Chromebook
• Access to high-speed internet
• Dedicated workspace
• Processor: Intel i5 8th Generation, Intel Celeron N4500, or AMD Ryzen 5 series or newer
• Processor: macOS 11 or newer (Big Sur 11, Monterey 12, Ventura 13, & Sonoma 14)
• RAM & CPU: less than 80% usage
• RAM (physical memory): minimum 8 GB

• *Qualifications**

• Minimum of 2 years experience providing customer support in a call center environment
• Minimum of 2 years working remotely
• High School diploma or equivalent
• Strong experience with technology and proficiency with computers, including Google Workplace (formally G Suite), Google Chrome, and CRM software
• Strong typing and data entry skills
• Bilingual in Spanish is highly preferred
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
• Strong time management and decision-making skills

• *Inclusion at arenaflex**

At arenaflex, we believe that creating a culture of equality and inclusion has a positive impact on our communities and customers. We're committed to building a team with a diverse variety of experiences, talents, and perspectives. We celebrate diversity and equality, and we're proud to be an inclusive workplace where everyone can fit in and belong.

• *Location and Work Arrangements**

• Candidates must currently live in one of the following states: Alabama, Florida, Georgia, Kentucky, Michigan, Mississippi, Missouri, Nevada, North Carolina, Oklahoma, Tennessee, Texas, or Virginia
• Full-time position with 40 hours per week
• 8-hour shift
• Work from home with a dedicated workspace

• *Benefits**

• 401(k) with matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Work from home

• *Compensation**

• $13.50 per hour

• *How to Apply**

If you're passionate about delivering exceptional customer experiences and have a minimum of two years of customer support experience in a remote call center environment, we want to hear from you! Please apply through our website by clicking the link below.

• *Language**

• English (Required)

• *Work Location**

• Remote

We can't wait to hear from you!