**Experienced Product Director – Customer Success Attrition Programs**

At arenaflex, we're revolutionizing the way businesses interact with their customers, and we're looking for a talented Product Director to join our Customer Success Programs team. As a key member of our team, you'll play a pivotal role in proactively preventing customer attrition and driving long-term customer health. If you're passionate about using data to drive strategic business decisions and have a proven track record of influencing senior leadership and cross-functional partners, we want to hear from you.

• *About arenaflex**

arenaflex is the #1 AI CRM, where humans and agents work together to drive customer success. Our company is built on a foundation of trust, innovation, and a commitment to using technology to make a positive impact on the world. We're a company that's always pushing the boundaries of what's possible, and we're looking for talented individuals who share our vision and values.

• *The Role**

As a Product Director on our Customer Success Programs team, you'll be responsible for leading the development and execution of programs that prevent customer attrition and drive long-term customer health. You'll work closely with our Sales, Customer Success, and Professional Services teams to identify areas of improvement and develop strategic solutions that address the root causes of attrition.

• *Key Responsibilities**

• Act as a strategic bridge between our Sales and Customer Success organizations, architecting programs and guardrails that ensure we're not only acquiring new customers but setting them up for enduring success
• Shape sales strategy and compensation from a customer-centric lens and have a measurable impact on our company's net retention
• Lead research and strategy for our assigned cloud product, leveraging data to drive insights and build scalable frameworks for engagement
• Develop and execute high-impact programs that address the root causes of attrition, working closely with our Professional Services, Partner/Alliances, and Customer Success teams
• Master of turning complex data into actionable strategies and thrive on building cross-functional relationships to drive results

• *Essential Qualifications & Experience**

• 10+ years of experience in a strategic role within Management Consulting, Sales Strategy, Sales Operations, Revenue Operations, Customer Success, Product Management, Professional Services, Implementation Consulting, Partner Management, or Strategy at an enterprise SaaS company
• Advanced Analytical Skills: Proven ability to analyze complex and disparate datasets, connecting pre-sales activities to post-sales outcomes
• Experience with tools like Salesforce, Tableau, SQL, or other BI platforms is essential
• Exceptional Influencing Skills: A track record of successfully influencing senior leadership and cross-functional partners without direct authority
• Strong Business Acumen: Fluency in key SaaS metrics (Churn, NRR, LTV, CAC) and the ability to translate data into strategic business recommendations
• Education: Bachelor's degree in Business, Finance, Economics, or a related field. MBA or equivalent advanced degree is highly preferred

• *Preferred Qualifications & Experience**

• Experience working in a cloud-based SaaS environment
• Proven track record of developing and executing high-impact programs that drive customer retention and growth
• Strong understanding of customer success strategies and tactics
• Experience working with cross-functional teams to drive business outcomes

• *Skills & Competencies**

• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Ability to influence senior leadership and cross-functional partners without direct authority
• Strong business acumen and understanding of SaaS metrics
• Ability to work in a fast-paced, dynamic environment and prioritize multiple projects and deadlines

• *Career Growth Opportunities & Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including:

• Access to industry-leading training and development programs
• Opportunities to work on high-impact projects and contribute to the company's growth and success
• Collaborative and dynamic work environment with a team of talented and passionate individuals
• Recognition and rewards for outstanding performance and contributions to the company

• *Work Environment & Company Culture**

arenaflex is a company that values innovation, collaboration, and customer success. We're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' needs and goals. We offer a range of benefits and perks, including:

• Flexible work arrangements and remote work options
• Comprehensive health and wellness programs
• Access to industry-leading training and development programs
• Recognition and rewards for outstanding performance and contributions to the company
• Collaborative and dynamic work environment with a team of talented and passionate individuals

• *Compensation, Perks, & Benefits**

arenaflex offers a competitive compensation package, including:

• Base salary: $177,600 to $257,600 (dependent on location)
• Bonus and equity opportunities
• Comprehensive health and wellness programs
• Access to industry-leading training and development programs
• Recognition and rewards for outstanding performance and contributions to the company

• *Conclusion**

If you're a talented and passionate individual who is committed to using data to drive strategic business decisions and has a proven track record of influencing senior leadership and cross-functional partners, we want to hear from you. Apply today to join our Customer Success Programs team and help us drive long-term customer health and success.