**Experienced Process Improvement Professional – Amazon Customer Excellence System (ACES) Expert**

Are you a seasoned process improvement expert with a passion for driving high-impact results and transforming the way businesses operate? Do you thrive in fast-paced, customer-centric environments where no two days are ever the same? If so, we invite you to join arenaflex's Amazon Customer Excellence System (ACES) team as a Process Improvement Professional.

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. Our ACES team is at the forefront of this mission, leveraging cutting-edge process improvement methodologies to eliminate defects, improve efficiency, and drive long-term results. As a Process Improvement Professional, you'll play a critical role in leading cross-functional initiatives, collaborating with stakeholders, and driving tangible improvements that transform the way we do business.

• *A Day in the Life**

As a Process Improvement Professional, your days will be filled with collaborating with cross-functional teams, driving complex projects forward, and finding innovative ways to enhance operational efficiency. You'll own the communication and status updates, manage risks and dependencies, and leverage continuous improvement methodologies to identify areas for optimization. Whether you're leading a roll-out, troubleshooting bottlenecks, or presenting to leadership, you'll be at the forefront of driving tangible improvements that transform the way we do business.

• *Key Responsibilities**

• Manage complex, cross-functional projects from inception to completion, ensuring high-quality results that meet business goals
• Partner with stakeholders to secure resources, scope efforts, and set milestones to drive successful program delivery
• Communicate program status, risks, and mitigation plans to leadership, influencing decisions without direct authority
• Contribute to team and organization documents (e.g., project/program requirements and roadmap, status, tenets, business reviews, and operational planning)
• Meet timelines and minimize disruption to partner teams, proactively managing schedule and risks
• Accelerate progress by driving timely decisions, clearing blockers, and escalating appropriately
• Look for opportunities to improve system quality and operational excellence
• Solve ambiguous problems through the application of Lean/Six Sigma methodologies such as value stream mapping, kaizen, process mapping, data collection, waste analysis, inferential statistics, hypothesis testing (Minitab), and design of experiments

• *What We're Looking For**

• Ability to work independently, seeking guidance as needed, to successfully manage difficult projects across teams
• Strong problem-solving and critical thinking skills to identify root causes, mitigate risks, and drive timely decisions
• Excellent communication and stakeholder management abilities to translate complex information and influence without authority
• Hands-on experience leading Lean, Kaizen, DMAIC, or other continuous improvement initiatives
• Proficiency with statistical analysis, data visualization, and translating insights into practical business solutions
• Passion for driving operational excellence and a track record of improving team processes and metrics
• Possess a minimum of 3 years of hands-on experience utilizing process improvement tools and methodologies

• *Essential Qualifications**

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross-functionally with tech and non-tech teams
• Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT, or equivalent
• 3+ years of managing stakeholders in cross-functional project experience
• Experience of Six Sigma/Lean analytical techniques
• Lean/Six-Sigma Green Belt certificate
• 3+ years of defining and implementing process improvement initiatives using DMAIC
• Experience leading Gemba and Kaizen events
• Experience using at least one of the following tools: Minitab, JMP, Visio, or Figma

• *Preferred Qualifications**

• Master's degree
• Experience implementing repeatable processes and driving automation or standardization
• PMP certificate
• Lean/Six Sigma Black Belt

• *About arenaflex**

arenaflex is a global leader in the customer service industry, committed to delivering exceptional customer experiences that exceed our customers' expectations. Our Amazon Customer Excellence System (ACES) team is at the forefront of this mission, leveraging cutting-edge process improvement methodologies to eliminate defects, improve efficiency, and drive long-term results.

• *Benefits and Compensation**

arenaflex offers a full range of benefits to support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

• *Diversity, Equity, and Inclusion**

arenaflex is committed to a diverse and inclusive workplace. arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

• *How to Apply**

If you're passionate about this role and want to make an impact on a global scale, please apply via our internal or external career site. We can't wait to hear from you!