**Experienced Pharmacy Technician – Clinical Customer Care (Remote in AZ) at arenaflex**

At arenaflex, we're revolutionizing the way people access healthcare and pharmacy services. As a leading innovator in the industry, we're committed to delivering exceptional customer experiences and pushing the boundaries of what's possible. We're now seeking an experienced Pharmacy Technician to join our Clinical Customer Care team, working remotely in Arizona.

• *About arenaflex**

arenaflex is a cutting-edge healthcare company that's changing the face of pharmacy services. With a focus on innovation, customer satisfaction, and quality care, we're dedicated to making a positive impact on people's lives. Our team is passionate about delivering exceptional experiences and making a difference in the communities we serve.

• *Responsibilities**

As a Pharmacy Technician on our Clinical Customer Care team, you'll play a critical role in ensuring that our customers receive the highest level of care and support. Your responsibilities will include:

• Maintaining an advanced understanding of all arenaflex policies and procedures, as well as our products and services
• Communicating with providers to obtain new written English-language prescriptions or refill requests and verifying that the information is complete and accurate
• Learning pharmacy laws and regulations nationwide and following compliance guidance with all company procedures, federal/state laws, rules, and regulations
• Maintaining confidentiality of all customer information while working autonomously and proactively identifying areas in need of improvement in a fast-paced environment
• Collaborating with teammates and other members of the pharmacy team as needed to maintain customer satisfaction
• Working a flexible schedule, including shifts that may start and end outside of normal shift hours, including weekends
• Supporting customers via phone and/or chat by answering incoming telephone calls from customers and Customer Care representatives on a daily basis and maintaining metrics as assigned
• Serving customers in a timely manner to ensure we're maximizing our relationship with them
• Triaging insurance claim issues with the customer within the scope of the CCC tech role
• Advising customers on the status of their prescription or their upcoming shipments
• Performing account adjustments and transferring calls to the pharmacist when necessary
• Providing our customers with technical support when navigating pharmacy.amazon.com
• Taking a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary
• Making outbound calls for a variety of purposes, including situations deemed urgent by leadership
• Supporting Customer Care agents by answering incoming telephone calls and chats from Customer Care Representatives and customers on a daily basis and maintaining metrics as assigned
• Assisting Customer Care Representatives by providing guidance and feedback utilizing a consultative approach to continually develop staff knowledge
• Acting as the primary point of contact for escalated calls by Customer Care Representatives, handling escalated calls and following through until resolution has been met
• Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution
• Adjusting to support various business lines based on shifting business needs and customer support demands, which may require cross-training

• *Requirements**

To be successful in this role, you'll need:

• An active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses). Additional licenses may be required if domicile state differs from state of employment
• A high school or equivalent diploma
• 6+ months of experience working with computer and web-based tools
• Experience multitasking with phone and computer skills

• *Nice-to-haves**

While not required, the following qualifications would be a plus:

• National Pharmacy Technician Certification (PTCB or NHA)
• 1+ year of phone or customer service experience
• Excellent communication skills (spoken and written)
• Demonstrated ability to work as an effective team member
• Strong organization skills and attention to detail
• Experience navigating and troubleshooting technical issues
• 6+ months of experience working in a pharmacy-related role
• Experience recognizing and identifying patient medications
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

• *What we offer**

As a Pharmacy Technician on our Clinical Customer Care team, you'll enjoy:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Flexible scheduling to accommodate your needs
• The chance to make a real difference in people's lives

• *How to apply**

If you're passionate about delivering exceptional customer experiences and making a positive impact in the healthcare industry, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

• *Disability Accommodations**

arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please let us know by contacting us at [insert contact information].

• *Confidentiality**

arenaflex is committed to maintaining the confidentiality of all customer information. As a Pharmacy Technician on our Clinical Customer Care team, you'll be expected to maintain confidentiality and adhere to all company procedures and federal/state laws, rules, and regulations.

• *Work Environment**

As a remote employee, you'll have the flexibility to work from the comfort of your own home. However, you'll be expected to maintain a dedicated workspace and adhere to all company policies and procedures.

• *Compensation and Benefits**

arenaflex offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. We're committed to providing our employees with the resources they need to succeed and thrive in their careers.

• *Perks and Benefits**

As a Pharmacy Technician on our Clinical Customer Care team, you'll enjoy a range of perks and benefits, including:

• Flexible scheduling to accommodate your needs
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Access to cutting-edge technology and tools
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Discounts on arenaflex products and services
• Opportunities to participate in community outreach and volunteer programs

• *Career Growth Opportunities**

arenaflex is committed to providing our employees with opportunities for career growth and professional development. As a Pharmacy Technician on our Clinical Customer Care team, you'll have access to training and development programs, mentorship opportunities, and a range of career advancement opportunities.

• *Learning Benefits**

arenaflex is committed to providing our employees with the resources they need to succeed and thrive in their careers. As a Pharmacy Technician on our Clinical Customer Care team, you'll have access to:

• Ongoing training and development programs
• Mentorship opportunities
• A range of career advancement opportunities
• Access to cutting-edge technology and tools
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

• *Work Environment and Company Culture**

arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. As a Pharmacy Technician on our Clinical Customer Care team, you'll be part of a collaborative and inclusive team that's passionate about delivering exceptional customer experiences and making a positive impact in the healthcare industry.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive salary and benefits package, including:

• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Discounts on arenaflex products and services
• Opportunities to participate in community outreach and volunteer programs
• Flexible scheduling to accommodate your needs
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Access to cutting-edge technology and tools

• *Conclusion**

If you're passionate about delivering exceptional customer experiences and making a positive impact in the healthcare industry, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!