Experienced Pharmacy Customer Service Associate – Retail Pharmacy Operations & Patient Care ($25/hour)

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About arenaflex

Welcome to arenaflex, a leading American healthcare and retail pharmacy company with a rich legacy dating back to 1901. Founded in Chicago, Illinois, arenaflex has grown to become one of the largest and most trusted pharmacy chains in the United States, serving millions of customers across the nation. Our commitment to exceptional patient care, community wellness, and innovative healthcare solutions has made us a household name and a preferred employer for thousands of professionals in the pharmaceutical and retail industries.

At arenaflex, we believe that healthcare is more than just filling prescriptions—it's about building lasting relationships with our patients and providing a warm, welcoming environment where everyone feels valued and cared for. Our team members are the heart of our organization, and we take great pride in fostering a culture of excellence, integrity, and compassionate service. If you're passionate about healthcare, enjoy working with people, and want to be part of a dynamic team that makes a real difference in people's lives, arenaflex is the place for you.

Position Overview

We are currently seeking a dedicated and customer-focused Pharmacy Customer Service Associate to join our team at arenaflex. This is a full-time position offering competitive compensation at $25 per hour, with opportunities for professional growth and development in the healthcare sector. As a Pharmacy Customer Service Associate, you will play a crucial role in delivering exceptional patient experiences while supporting our pharmacy operations in accordance with state and federal regulations.

This position is ideal for individuals who thrive in fast-paced retail environments, possess strong communication skills, and have a genuine desire to help others. You'll be working alongside experienced pharmacists and healthcare professionals, gaining valuable exposure to the pharmaceutical industry while contributing to our mission of improving community health and wellness.

Key Responsibilities

Customer Experience Excellence

• Greet and engage customers and patients warmly, offering assistance with products and services to ensure a positive shopping experience


• Resolve client issues and answer questions promptly and professionally to maintain high customer satisfaction levels


• Model and demonstrate exceptional customer service best practices, including friendly interpersonal habits such as welcoming demeanor, eye contact, courtesy, and attentiveness


• Embody arenaflex service values by proactively offering help, identifying needs, and following up to ensure complete satisfaction


• Recommend items to customers and suggest complementary products to enhance their shopping experience

Point of Sale Operations

• Process customer purchases on designated sales registers with speed and accuracy


• Collect payments and provide correct change as needed


• Handle voids, returns, delays, refunds, and exchanges in accordance with company policies


• Assist customers in locating products in the over-the-counter aisles when possible


• Maintain clean, well-organized counters and displays

Pharmacy Support Functions

• Support the pharmacist, under direct supervision, in the practice of pharmacy as permitted by state and federal guidelines


• Utilize pharmacy systems to obtain patient and medication information and process prescriptions accurately


• Enter patient and medication data into pharmacy systems, ensuring information is input correctly


• Fill prescriptions by retrieving, counting, and pouring pharmaceutical medications


• Verify that medications are correct and check for potential drug interactions


• Assist pharmacists in scheduling and maintaining workflow efficiency


• Report prescription errors immediately to the pharmacist on duty and adhere to company policies regarding pharmacy errors and the Quality Improvement Program


• Review and follow the arenaflex Pharmacy Code of Ethics


• Strictly adhere to the Good Faith Dispensing policy during all prescription dispensing activities


• Handle calls that do not require personal attention from the pharmacist, including calls to physicians


• Process (edit and resubmit) manual claims for third-party program prescription services in a timely and efficient manner

Inventory Management

• Support the Pharmacy Division with inventory management activities, including ordering, unloading, checking, and storing pharmaceutical shipments


• Maintain knowledge of company asset security procedures


• File claims for warehouse overages, shortages, order errors, or damaged goods, including prescription drugs


• Perform inventory checks and pricing as directed by senior management or the shift leader


• Ensure compliance with state and local laws regarding controlled substances

Store Operations & Merchandising

• Build and maintain displays, including promotional, seasonal, super, and sale stock displays


• Complete resets and corrections as directed


• Assist with division of food items and product positioning according to established procedures


• Support inventory rotation using the first-in, first-out method and restock outs


• Demonstrate working knowledge of store systems and equipment


• Provide customer service in the photo area, including digital passport photo services, banner printing, and creative machine operations


• Handle online order fulfillment duties, including monitoring orders in Picture Care Plus, picking items, and delivering orders to customers


• Assist with external and internal maintenance to ensure a clean, neat, and orderly store condition and appearance

General Responsibilities

• Comply with all company policies and procedures


• Maintain respectful relationships with colleagues


• Complete special projects and other assignments as directed


• Follow all safety protocols and guidelines

Training and Self-Improvement

• Acquire and maintain PTCB (Pharmacy Technician Certification Board) certification through the designated PTCB training program and/or state-required certification/registration


• Attend training sessions and complete required learning modules as directed by management or corporate


• Obtain continuing education credits as required


• Maintain current knowledge and expertise in healthcare and pharmacy, including latest news and industry developments

Essential Qualifications

• Education: Bachelor's Degree preferred


• Language Skills: Must be fluent in reading, writing, and speaking English (with the exception of Puerto Rico)


• Availability: Willingness to work a flexible schedule, including nights and weekend hours


• Communication: Strong interpersonal skills with the ability to interact positively with customers and team members


• Attention to Detail: Ability to maintain accuracy in processing transactions and handling medications


• Technical Aptitude: Basic computer skills and familiarity with point-of-sale systems

Preferred Qualifications

• Six months or more of experience in a retail environment


• Previous work experience in a pharmacy or healthcare setting


• Strong mathematical skills for accurately counting, measuring, and weighing medications


• Proficiency in computer applications and technology


• Knowledge of store inventory control procedures


• PTCB certification or willingness to obtain certification


• Familiarity with pharmacy software systems

Skills and Competencies

• Excellent customer service and interpersonal skills


• Strong verbal and written communication abilities


• Ability to work effectively in a team environment


• Problem-solving skills and ability to handle customer complaints professionally


• Organizational skills and attention to detail


• Ability to multitask in a fast-paced environment


• Adaptability and willingness to learn new processes and systems


• Basic math and calculation abilities


• Physical ability to stand for extended periods and perform repetitive tasks

Career Growth Opportunities

At arenaflex, we are committed to helping our employees grow and advance in their careers. As a Pharmacy Customer Service Associate, you'll have access to numerous opportunities for professional development, including:

• Comprehensive training programs to enhance your pharmacy knowledge and customer service skills


• Potential pathway to become a certified Pharmacy Technician


• Cross-training opportunities in various departments to broaden your experience


• Leadership development programs for those interested in supervisory roles


• Internal promotion opportunities to positions such as Shift Lead, Assistant Manager, Store Manager, or Pharmacy Manager


• Access to continuing education credits and industry certifications


• Networking opportunities with healthcare professionals and industry experts

Work Environment and Culture

Join a supportive and inclusive team environment where your contributions are valued and recognized. At arenaflex, we foster a culture of teamwork, respect, and continuous improvement. Our stores are busy, dynamic environments that offer new challenges and learning opportunities every day. You'll work alongside passionate healthcare professionals who are dedicated to making a positive impact on our customers' lives.

We believe in work-life balance and offer flexible scheduling options to meet the diverse needs of our team members. Whether you're a student, a parent, or someone looking for a stable career with growth potential, arenaflex accommodates various availability needs while ensuring our patients receive consistent, high-quality care.

Compensation and Benefits

We value our employees and offer a comprehensive benefits package that includes:

• Competitive hourly rate of $25/hour


• Health care benefits including medical, dental, and vision insurance for eligible employees


• Prescription drug discounts for employees and their families


• Employee Assistance Program (EAP) providing confidential counseling and support services


• Paid time off for holidays, vacation, and sick days


• Retirement savings plans, including 401(k) with employer matching contributions


• Employee discounts on products and services sold in arenaflex stores


• Professional development and advancement opportunities


• Wellness programs designed to promote employee health and well-being


• Flexible scheduling options based on job role and needs

Why Join arenaflex?

When you join arenaflex, you become part of a company that truly cares about its employees and customers. We're more than just a pharmacy chain—we're a community health partner committed to making a positive difference in the lives of the people we serve. Our team members enjoy competitive pay, comprehensive benefits, and the satisfaction of knowing they're helping others every single day.

With over a century of experience in healthcare and retail, arenaflex continues to innovate and adapt to meet the evolving needs of our customers. We invest in our people, providing the training, tools, and support you need to succeed. Whether you're just starting your career or looking to take the next step, arenaflex offers a pathway to achieve your professional goals.

Apply Today!

If you're ready to start a rewarding career in healthcare with a company that values its employees and is committed to excellence, we encourage you to apply for this position. Join the arenaflex family and become part of a team that's dedicated to improving health and wellness in communities across America.

Don't miss this opportunity to grow your career, develop new skills, and make a meaningful impact in the lives of others. Apply now and take the first step toward a fulfilling career at arenaflex!