**Experienced Overnight Internet Service Provider Customer Technical Support Specialist – Remote Opportunity at arenaflex**

At arenaflex, we're revolutionizing the way people access high-quality and affordable internet services. As a fast-growing, venture-backed internet provider, we're committed to providing exceptional customer service and disrupting the status quo in the industry. We're seeking an experienced and passionate Overnight Internet Service Provider Customer Technical Support Specialist to join our remote team and help us achieve our mission.

• *About arenaflex**

arenaflex is a forward-thinking internet provider that believes in the power of high-quality and affordable internet services to transform communities. Headquartered in downtown Manhattan, we're a team of dedicated professionals who are passionate about providing gigabit internet services at transparent and affordable prices. Our mission is to empower individuals and communities by providing the fundamental infrastructure to learn, create, and enjoy. If you're excited about working in a fast-paced, results-oriented, and mission-driven environment, we encourage you to apply and join our team.

• *Job Summary**

We're seeking an experienced Overnight Internet Service Provider Customer Technical Support Specialist to join our remote team. As a key member of our support team, you'll be responsible for handling support tickets that come in over phone, text, website chat, and email. You'll work closely with our customers to resolve technical issues, provide exceptional customer service, and help us maintain our reputation for high-quality and affordable internet services.

• *Key Responsibilities**

• Respond quickly and thoughtfully to incoming support inquiries and issues, providing timely and effective solutions to our customers.
• Communicate directly with existing and prospective customers via phone, text, web chat, and email, ensuring that every interaction is friendly, enthusiastic, and professional.
• Advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues, using your technical expertise to resolve complex problems and provide exceptional customer service.
• Monitor network alerts and engage engineers when necessary, ensuring that our network is always running smoothly and efficiently.
• Perform installer data audits by process, ensuring that our data is accurate and up-to-date.
• Assist in efforts to maintain good data as assigned by management, contributing to the growth and success of our company.
• Collaborate with our team to develop and implement processes and procedures that improve our customer service and support operations.

• *Essential Qualifications**

• 2+ years of experience in a technical support role, preferably in the internet service provider industry.
• Strong technical skills, including Wi-Fi expertise and a thorough understanding of end-user hardware (routers, access points, extenders, mesh networks) from multiple manufacturers.
• Experience as an ISP field technician for residential customers can be helpful.
• Familiarity with wireless broadband radio and fiber networks.
• Excellent communication skills, with the ability to communicate effectively across multiple channels (phone, text, live agent chat, email).
• Calm temperament, with the ability to handle time-sensitive, high-pressure situations with empathy, confidence, and patience.
• Driven, highly-organized, and nimble, with the ability to wear multiple hats and adapt to changing circumstances.

• *Preferred Qualifications**

• Experience working in a fast-paced, results-oriented environment.
• Familiarity with customer relationship management (CRM) software and other technical tools.
• Strong problem-solving skills, with the ability to think critically and creatively.
• Interest in networking, startups, and solving technical problems.
• Experience working in a remote team environment.

• *Skills and Competencies**

• Excellent communication and interpersonal skills.
• Strong technical skills, including Wi-Fi expertise and a thorough understanding of end-user hardware.
• Ability to work independently and as part of a team.
• Strong problem-solving skills, with the ability to think critically and creatively.
• Calm temperament, with the ability to handle time-sensitive, high-pressure situations.
• Driven, highly-organized, and nimble, with the ability to wear multiple hats and adapt to changing circumstances.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a member of our team, you'll have access to:

• Ongoing training and development opportunities, including technical training and soft skills development.
• Mentorship and coaching from experienced team members.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment that encourages collaboration and innovation.

• *Work Environment and Company Culture**

arenaflex is a fast-paced and dynamic work environment that's committed to innovation and excellence. As a member of our team, you'll be part of a collaborative and supportive community that's passionate about making a difference in the lives of our customers. We're a company that values integrity, a strong work ethic, and a passion for learning, and we're looking for like-minded individuals to join our team.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• Starting salary (in the range of $18-23/hr.) based on capabilities and background.
• Accrued time off (PTO).
• 401k inclusion after 3 months of service, with matching.
• Medical and dental benefits.

• *How to Apply**

If you're a motivated and passionate individual who is excited about working in a fast-paced, results-oriented environment, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience, skills, and qualifications for this role. We can't wait to hear from you!