Experienced Operations Training Systems Specialist – Customer Support

Posted 2026-05-05

Remote, USA Full-time Immediate Start

*Join arenaflex's Dynamic Team and Empower Magic**

Are you ready to be a part of a team that makes magic happen? Do you have a passion for delivering exceptional customer support and empowering teams to push boundaries? Look no further! arenaflex is seeking an experienced Operations Training Systems Specialist to join our dynamic team.

*About arenaflex**

arenaflex is a leading global entertainment and media company that creates unparalleled experiences for families and individuals around the world. With a rich legacy of storytelling and innovation, we bring Disney magic to life through our theme parks, resorts, and media platforms. Our team of talented individuals is dedicated to delivering exceptional customer experiences and making every day a little more magical.

*The Role**

As an Operations Training Systems Specialist, you will be a key member of our team, responsible for empowering our teams to deliver exceptional customer experiences. You will work closely with our Operations and Support teams to design, develop, and implement training programs that meet the needs of our customers and employees. Your expertise will help us to streamline our operations, improve efficiency, and enhance the overall customer experience.

*Key Responsibilities**

Design, develop, and implement training programs for Operations and Support teams
Collaborate with cross-functional teams to identify training needs and develop solutions
Create and maintain documentation for training programs and procedures
Develop and deliver training content, including presentations, videos, and interactive modules
Evaluate the effectiveness of training programs and make recommendations for improvement
Work closely with Operations and Support teams to ensure seamless implementation of training programs
Provide exceptional customer support and respond to customer inquiries in a timely and professional manner

*Required Capabilities and Abilities**

At least 3 years of experience in Operations, Training, or a related field
Excellent verbal and written communication skills, with a focus on customer service
Strong technical skills, including experience with SCADA systems, data management, and server administration
Ability to work independently and as part of a team
Strong problem-solving and analytical skills
Ability to adapt to changing priorities and deadlines
Familiarity with TCP/IP networks and experience with network gear, including switches, routers, and firewalls
Knowledge of energy systems, including chilled water, boiling water, compressed air, air conditioning, and lighting system controls

*Preferred Capabilities**

Experience with building automation systems, including Transporter I-Vu Building Automation systems
Programming skills, including experience with Building Automation Frameworks and GUI development
Familiarity with open standards, including BACnet and Modbus
Experience with utility SCADA systems, PLCs, and Step Rationale
Familiarity with utility Broad Control Systems

*Education**

Bachelor's degree in a technical field or equivalent experience

*Work Environment and Culture**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all individuals. Our team is passionate about delivering exceptional customer experiences and making every day a little more magical.

*Compensation and Benefits**

arenaflex offers a competitive salary and benefits package, including:

Competitive salary range: $35-40/hour
Comprehensive benefits package, including health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Opportunities for professional growth and development

*How to Apply**

If you are a motivated and experienced Operations Training Systems Specialist looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

*Equal Employment Opportunity**

*About arenaflex**

*About Walt Disney World Resort**

Since opening in 1971, Walt Disney World Resort has made a significant impact on countless childhood and family memories. Today, millions of visitors from around the globe visit this enchanting place to experience a Disney vacation. Through a blend of imagination, innovation, and technology, the resort immerses visitors in classic Disney stories and new types of family entertainment. Drawing from a rich legacy of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unparalleled guest service and exceptional visitor experiences.

*About The Walt Disney Company**

The Walt Disney Company, along with its subsidiaries and affiliates, is a leading global family entertainment and media company that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as an animation studio in the 1920s to today's superior name in media, Disney proudly continues its tradition of creating elite stories and experiences for every member of the family. Disney's stories, characters, and experiences reach consumers and visitors from every corner of the globe. With operations in over 40 countries, our representatives and cast members work together to create entertainment experiences that are both universally loved and locally relevant.

This position is with Disney Photo Imaging, LLC., which is part of a business we call Walt Disney World Resort.

Disney Photo Imaging, LLC. is an equal opportunity employer. Candidates will be considered for employment regardless of race, religion, color, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, disability, genetic information, or any other basis prohibited by government, state, or local law. Disney supports a business culture where ideas and contributions from all individuals help us grow, improve, create the best stories, and be relevant in a constantly changing world.

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