Experienced Operations Support Analyst – Ground Operations & Business Analytics (Full-Time)

About arenaflex

Welcome to arenaflex, where we believe in connecting people to what matters most in their lives. As a leading organization in the transportation and travel industry, we are committed to delivering exceptional service through friendly, reliable, and cost-effective solutions. Our mission goes beyond simply moving people from point A to point B – we are dedicated to creating meaningful experiences and building lasting relationships with our customers and communities.

At arenaflex, we pride ourselves on fostering a dynamic, inclusive, and innovative work environment where every team member has the opportunity to make a real impact. We understand that our success is driven by the dedication, creativity, and passion of our people. That's why we invest heavily in professional development, career growth opportunities, and creating a culture where fun and excellence coexist harmoniously.

We are currently seeking a talented and motivated Operations Support Analyst to join our growing team. This is an exciting opportunity for individuals who are looking to kickstart their career in a fast-paced, rewarding environment where they can apply their analytical skills, contribute to meaningful projects, and grow alongside a industry-leading organization.

Position Overview

As an Operations Support Analyst at arenaflex, you will play a critical role in supporting our Ground Operations and Sales Operations teams. This position offers a unique blend of analytical work, project collaboration, and cross-functional engagement. You will be responsible for helping to maintain, support, and advance our operations to deliver safe, reliable, and cost-effective services to our customers.

You will have the opportunity to work across multiple departments and contribute to various initiatives that directly impact our operational efficiency and customer satisfaction. This role is ideal for recent graduates or early-career professionals who are eager to learn, grow, and make a difference in a collaborative team environment.

Key Responsibilities

Ground Operations Support

• Conduct thorough analysis of external solutions to support informed decision-making regarding operational response strategies and service improvements


• Deliver comprehensive analysis and recommendations that demonstrate a clear understanding of core business challenges and their broader impact across functional teams and the organization


• Identify requirements for initial or supplemental project resources and work with stakeholders to secure necessary support


• Recognize areas for improving operational performance and business processes through a deep understanding of customer and process insights, verification data, strategic requirements, and risk management


• Lead periodic internal reviews and audits to ensure compliance procedures are followed consistently across all operations


• Collect, organize, visualize, and synthesize data, including transforming raw data into meaningful insights using data-oriented software languages and visualization tools


• Lead and facilitate project meetings and presentations for leadership teams


• Improve internal performance metrics and assist with analysis of station performance related to complaint resolution


• Perform other duties as directed by supervisory personnel

Sales Operations Support

• Support the sales team with comprehensive analysis, sales tools, CRM platforms, and dashboard reporting using Salesforce and other analytics tools


• Create and distribute communications and ensure timely responses to internal business groups and external clients


• Provide customer service support to internal business groups and clients by responding to and managing customer and sales inquiries using CRM tools


• Assist in creating and delivering onboarding and training materials for team members and new hires


• Participate in impromptu sales activities, promotions, and planning sessions as needed


• Collaborate with cross-functional teams to drive sales enablement initiatives and improve overall sales processes

Essential Qualifications

• Education: Bachelor's degree in Business Administration, Operations Management, Data Analytics, or a related field from an accredited institution


• Work Authorization: Must be legally authorized to work in the United States


• Location: Must be based in Texas or willing to relocate to the designated work location

Preferred Qualifications

• Previous internship or entry-level experience in operations, analytics, or customer service roles


• Familiarity with CRM systems, particularly Salesforce


• Basic understanding of data analysis and visualization tools such as Tableau, Power BI, or similar platforms


• Experience with Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook


• Knowledge of project management methodologies and tools


• Understanding of the transportation, aviation, or logistics industry

Required Skills and Competencies

• Analytical Abilities: Strong problem-solving and analytical skills with the ability to interpret complex data and translate findings into actionable recommendations


• Organizational Excellence: Excellent organizational and time management skills with the ability to prioritize multiple tasks and meet tight deadlines


• Communication Skills: Strong oral, written, and presentation skills required to effectively communicate with stakeholders at all levels


• Team Collaboration: Ability to work independently and collaboratively as part of a team, demonstrating flexibility and adaptability


• Technical Proficiency: Capacity to work with data-oriented software languages and visualization tools to transform raw data into meaningful information


• Initiative: Self-motivated with a proactive approach to identifying improvements and driving positive change


• Customer Focus: Strong commitment to delivering exceptional service both internally and externally

Work Environment and Culture

At arenaflex, we believe that work should be both challenging and enjoyable. Our culture is built on core values of integrity, teamwork, innovation, and customer dedication. We strive to create an environment where every employee feels valued, respected, and empowered to contribute their best work.

As an Operations Support Analyst, you will have access to modern work facilities, collaborative spaces, and the tools you need to succeed. We embrace flexible work arrangements and are committed to maintaining a healthy work-life balance. Our team members enjoy a supportive atmosphere where open communication and continuous learning are encouraged at all levels.

You will have the chance to work on real projects that make a tangible difference in our operations and customer experience. Rather than being relegated to sidelines, our team members are fully immersed in meaningful work from day one. We believe in learning by doing and provide ample mentorship and guidance to help you grow professionally.

Career Growth and Development

arenaflex is deeply committed to providing employees with equal opportunities for learning and self-development. We invest in our people through comprehensive training programs, mentorship opportunities, and career advancement pathways. As an Operations Support Analyst, you will gain invaluable experience across multiple functional areas, building a strong foundation for future career growth within the organization.

Our internal mobility program allows employees to explore different roles and departments as they progress in their careers. Many of our senior leaders started in entry-level positions and worked their way up through dedication and hard work. We are committed to helping you develop the skills, knowledge, and experience needed to achieve your career aspirations.

You will have the opportunity to make an impact in your team through meaningful projects, contribute to organizational initiatives, and achieve our mission of connecting people to what's important in their lives. This role provides an excellent platform for developing expertise in operations, analytics, and business strategy.

Compensation and Benefits

We recognize that our people are our most valuable asset, and we are committed to providing competitive compensation and comprehensive benefits packages. The hourly rate for this position is $25.00 per hour, reflecting our appreciation for the skills and contributions our team members bring to the organization.

In addition to competitive pay, arenaflex offers a range of benefits including:

• Comprehensive health, dental, and vision insurance


• 401(k) retirement plan with company matching


• Paid time off and holidays


• Employee assistance programs


• Professional development and tuition reimbursement opportunities


• Employee discounts on products and services


• Wellness programs and resources

Join Our Team

Are you ready to take the next step in your career? Do you thrive in a fast-paced, dynamic environment where your contributions truly matter? If so, we invite you to apply for this exciting opportunity to join the arenaflex team.

We are looking for individuals who are passionate about delivering exceptional service, eager to learn and grow, and ready to make a positive impact. If you possess strong analytical skills, excellent communication abilities, and a collaborative spirit, we want to hear from you.

At arenaflex, you will not just have a job – you will have a career where you can grow, innovate, and be part of something meaningful. Apply today and become part of a team that is dedicated to connecting people to what matters most.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.