**Experienced On-Site Customer Service Representative – Building a Brighter Future with arenaflex**

At arenaflex, we're not just building smarter buildings – we're building a brighter future for our customers, our employees, and the planet. As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We're seeking an experienced On-Site Customer Service Representative to join our winning team and pave the way for a bright future.

• *About arenaflex**

arenaflex is a global leader in the building industry, with a rich history dating back to 1885. Our company has been making buildings smarter, safer, more comfortable, and more sustainable for over 135 years. With a full range of systems and digital solutions, we help our customers focus on their unique mission while improving the lives of their people, the bottom line, and the planet.

• *What We Have to Offer**

At arenaflex, we're committed to providing our employees with an exceptional experience that supports their physical, financial, and emotional wellbeing. Here are just a few of the benefits you can expect:

• Competitive pay and comprehensive benefits package, including 401K, medical, dental, and vision care
• Paid vacation/holidays/sick time, with 10 days of vacation in the first year
• Extensive product and on-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle, tools, and equipment provided to complete all jobs
• JCI Employee discount programs (The Loop by Perk Spot)

• *A Day in the Life of an On-Site Customer Service Representative**

As an On-Site Customer Service Representative, you'll play a critical role in ensuring that our customers receive exceptional service and support. Here are just a few of the key responsibilities you'll be expected to perform:

• Assure and improve communication between the warehouse and the Customer Service team
• Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time
• Order Processing:
+ Input orders in SAP (different order types)+ Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)+ Backorder monitoring and order management
• Maintenance of planned shipping days (delays, customer requests, etc)
• Handle customer order cancellations (DOA)
• Monitor call-off orders
• Handling non-conformities and complaints:
+ Issue internal complaint and RMA if required (Salesforce/SAP)+ Send customer receipt confirmation of complaint+ Follow up and coordinate internally on solution and corrective actions+ Inform customer about corrective actions or escalate/involve account manager
• SAP and Salesforce credit-note procedures (DOA)
• Enquiry handling:
+ Handle customer questions on deliveries, delays, problems, etc+ Follow-up on pending basic quotes+ Coordinate approach with Inside/outside sales representative
• Customer care:
+ Handle customer questions effectively and in a service-oriented manner+ Follow up on actions requested in sales representatives call reports+ Inform customers about changed delivery times and equivalent products
• Filing & miscellaneous:
+ Case management in Salesforce+ Support debtor control on collecting accounts receivable+ Keep customer details and price agreements up-to-date+ Collect, share and document leads, projects, competitor details

• *What We're Looking For**

To succeed in this role, you'll need to possess the following skills and qualifications:

• Customer-oriented experience with a focus on details
• PC skills – MS office
• Communication and interpersonal skills
• Problem-solving
• Experience in international calls
• SAP (desirable)
• Strong analytical and organizational skills
• Ability to work in a fast-paced environment with multiple priorities
• Excellent communication and interpersonal skills

• *Why Join arenaflex?**

At arenaflex, we're committed to creating a culture that values your voice and ideas. We believe in empowering our employees to grow and develop their skills, and we offer a range of opportunities for career advancement. Here are just a few reasons why you should join our team:

• Competitive pay and comprehensive benefits package
• Opportunities for career growth and development
• Collaborative and supportive team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle, tools, and equipment provided to complete all jobs
• JCI Employee discount programs (The Loop by Perk Spot)

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

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