Experienced MSP Customer Experience Quality Assurance Specialist – Mechatronics & Sustainable Packaging Automation Deployment & Solutions

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Join arenaflex's Mechatronics & Sustainable Packaging Customer Experience Team

Are you ready to be part of a revolutionary transformation in sustainable packaging automation? Do you thrive in dynamic environments where your expertise directly shapes the future of cutting-edge mechatronics technology? If you're passionate about delivering exceptional customer experiences while driving innovation in sustainable packaging solutions, arenaflex has an extraordinary opportunity for you.

At arenaflex, we believe that the future of logistics and fulfillment lies in intelligent automation, sustainable practices, and seamless integration of advanced mechatronics systems. Our Mechatronics & Sustainable Packaging (MSP) Customer Experience Organization represents the voice of our customers throughout the entire product lifecycle—from initial concept and development through deployment, support, and ongoing service. We embody the principle of Customer Obsession in everything we do, ensuring that every solution we deliver meets the highest standards of safety, efficiency, usability, and reliability.

We're looking for a talented and motivated MSP Customer Experience Quality Assurance Specialist to join our dynamic team. In this pivotal role, you'll have the unique privilege of working backwards from customer needs, translating their requirements into actionable insights that shape the evolution of our automation technologies. You'll be instrumental in transforming "stand-alone work-cells" into "end-to-end integrated solutions" that are safe, easy-to-operate, easy-to-maintain, easy-to-deploy, and easy-to-service.

About the Role

As an MSP Customer Experience Quality Assurance Specialist at arenaflex, you'll serve as a critical bridge between our customers, engineering teams, and product development departments. Your primary responsibility is to ensure the successful deployment, commissioning, and performance ramp-up of our advanced mechatronics and sustainable packaging solutions across various fulfillment and distribution centers.

This role offers an exceptional opportunity to make a tangible impact on the future of sustainable automation technology. You'll oversee multiple products, programs, and projects while coordinating installation and deployment activities at both newly constructed facilities and operational sites. Your efforts will directly contribute to raising the bar on technology readiness and optimizing the performance of systems already in production.

Key Responsibilities

• Deployment Leadership: Own the coordination and execution of installation, commissioning, and performance ramp-up of automation products in the field, enabling engineering and product teams to focus on system performance improvement and optimization


• Continuous Improvement: Drive innovative ideas to reduce deployment cycle time while enhancing safety, quality, and productivity across all deployment activities


• Engineering Feedback: Identify and document engineering design improvements for hardware engineering and product teams to simplify installation processes and enhance overall system reliability


• Customer Voice: Build strong relationships with customers, capture their feedback, and synthesize insights to inform product development and deployment strategies


• Program Ownership: Typically own a full program or program region, setting standards and maintaining quality within your scope of responsibility


• Metrics & Analytics: Design, implement, and support comprehensive program metrics to track performance, quality, and customer satisfaction


• Data Management: Collaborate with Business Intelligence and Data Engineering teams to drive the collection of new data and refinement of existing data sources for continuous quality improvement


• Reporting: Review information from multiple sources to confirm data integrity and provide clear, timely reporting of key performance metrics to internal and external stakeholders


• Travel & Deployment: Travel extensively (upwards of 75% or more) across North America to meet project requirements at various construction sites and operational warehouses

What You'll Do on a Daily Basis

Every day presents new challenges and opportunities for growth in this dynamic role. You'll find yourself working closely with cross-functional teams including hardware engineers, product managers, software developers, and operations specialists. Your ability to manage complex, multi-faceted projects while maintaining attention to detail will be crucial to your success.

You'll be responsible for ensuring that deployment activities adhere to strict safety standards while meeting aggressive timeline targets. This means you'll need to be comfortable navigating the unique challenges that arise at construction sites and live operational warehouses. Your proactive approach to identifying potential issues before they become problems will set you apart.

Beyond the technical aspects, you'll serve as a champion for our customers, ensuring their voices are heard and their needs are met throughout every phase of the product lifecycle. This involves building lasting relationships, understanding their unique operational contexts, and translating those insights into meaningful improvements to our products and deployment processes.

What We're Looking For

Essential Qualifications

• Experience: 5+ years of directly managing and responsible for multiple large-scale projects
• Education: Bachelor's degree in engineering, technology, or a related field
• Technical Expertise: Strong background in automated or non-automated material handling equipment, with demonstrated experience in relevant technical fields
• Travel Capability: Willingness to travel up to 75% or more across North America to support deployment activities
• Physical Requirements: Ability to lift up to 49 pounds, frequently push, pull, squat, bend, and reach; ability to participate in team lifts for items over 50 pounds
• Endurance: Capability to stand or walk for up to 12 hours during deployment activities
• Environmental Adaptability: Comfort working in environments with variable noise levels, temperatures, and weather conditions, including outdoor loading departments
• Mobility: Ability to continuously climb and descend stairs throughout the workday

Preferred Qualifications

• Advanced degree (Master's) in engineering, mechanical engineering, operations management, supply chain, business administration, or equivalent STEM field


• Certification or extensive experience in Lean Management, Six Sigma, and other operational excellence methodologies


• Proven track record of driving continuous improvement in complex technical environments


• Strong project management skills with experience in Agile methodologies


• Excellent communication skills with the ability to influence cross-functional stakeholders


• Experience in international deployment or multicultural team collaboration

Why Join arenaflex?

Career Growth & Development

At arenaflex, we invest heavily in the growth and development of our team members. This role offers unparalleled opportunities to develop expertise in cutting-edge mechatronics and sustainable packaging technologies. You'll work alongside industry experts, gain exposure to diverse deployment scenarios, and build a comprehensive skill set that positions you for long-term career advancement.

Our culture encourages continuous learning and professional development. You'll have access to comprehensive training programs, mentorship opportunities, and the chance to work on groundbreaking projects that shape the future of sustainable automation. Whether you're looking to deepen your technical expertise or expand into leadership roles, arenaflex provides the resources and support you need to achieve your career goals.

Work Environment & Culture

arenaflex fosters an inclusive, diverse, and collaborative work environment where every voice matters. We believe that diverse perspectives drive innovation and enable us to deliver better solutions for our customers. Our team members are encouraged to think big, take ownership, and deliver results that make a meaningful impact.

You'll join a team of passionate professionals who are committed to transforming the logistics and fulfillment industry through sustainable, efficient, and customer-centric automation solutions. The work is challenging, but the rewards are substantial—both professionally and personally. You'll be part of something bigger than yourself, contributing to a mission that matters for our customers, our communities, and our planet.

Compensation & Benefits

arenaflex offers competitive compensation that reflects the value you bring to our organization. Our pay ranges are based on market location and may vary depending on job-related knowledge, skills, and experience. As a total compensation company, we provide a comprehensive benefits package that supports you and your eligible family members, including domestic partners and their children.

Our benefits generally include:

• Comprehensive Medical, Dental, and Vision Coverage


• Maternity and Parental Leave Options


• Competitive Paid Time Off (PTO)


• 401(k) Retirement Plan with company matching


• Equity and stock-based compensation opportunities


• Sign-on bonuses for eligible positions


• Professional development and training programs


• Wellness programs and employee assistance resources

Benefits may vary by location and employment status. Our total compensation approach ensures that you receive competitive pay along with comprehensive benefits that support your overall well-being.

Our Commitment to Inclusion

arenaflex is an equal opportunity employer. We value people with unique backgrounds, experiences, and skillsets. We're committed to building an inclusive culture that empowers our team members to deliver the best results for our customers. We do not discriminate on the basis of protected veteran status, disability, or any other legally protected status.

If you're passionate about this role and want to make an impact on a global scale, we encourage you to apply! If you require a workplace accommodation or adjustment during the application or hiring process, please reach out to discuss how we can support your needs.

Apply Today

Don't miss this incredible opportunity to join arenaflex and help shape the future of sustainable packaging automation. We're looking for exceptional talent like you to help us transform the industry and deliver innovative solutions that benefit our customers, our communities, and our environment.

If you're ready to take the next step in your career and make a meaningful impact, we invite you to apply through our internal or external career site. Join us in our mission to create sustainable, efficient, and customer-obsessed automation solutions that will define the future of logistics and fulfillment.

We can't wait to welcome you to the arenaflex team!