Experienced Member Services Representative – Banking Operations & Financial Services (Remote-Friendly)

• --

About arenaflex

Welcome to arenaflex, where we're not just about processing transactions—we're about transforming the way people experience financial services. As a leading financial institution with deep roots in the Dallas community and beyond, we pride ourselves on delivering exceptional member-focused banking solutions that make a real difference in people's lives.

At arenaflex, we believe that every team member plays a crucial role in our mission to provide seamless, secure, and innovative financial services. Whether our members are saving for their future, managing everyday expenses, or navigating complex financial decisions, our team ensures they receive the highest quality support and service.

Our culture is built on integrity, collaboration, and continuous improvement. We recognize that our greatest asset is our people, and we're committed to investing in their growth, well-being, and professional development. When you join arenaflex, you become part of a team that values excellence, embraces challenges, and celebrates achievements together.

Position Overview

Are you ready to explore a world of possibilities, both in your career and your personal life? Join the arenaflex family, and you'll discover new horizons, develop your expertise, and become the best version of yourself. As you embark on this exciting journey, you'll tackle challenges with flexibility and ease, acquiring new skills and advancing your career while having a great time.

This position is a vital part of our Payments and Digital Operations team within arenaflex Credit Union. The Member Services Representative role is responsible for daily operations related to check processing, item handling, direct deposits, and wire transfers. You'll be working in a dynamic environment where attention to detail and member satisfaction are paramount.

Why You'll Love This Work

At arenaflex, we understand that a fulfilling career is about more than just a paycheck. That's why we offer a work environment where you can grow, learn, and thrive. Here are some reasons why you'll love working with us:

• Dynamic Work Environment: No two days are the same. You'll handle a variety of financial transactions that keep your skills sharp and your mind engaged.


• Career Advancement: We invest in our employees' growth through training programs, mentorship opportunities, and clear career paths.


• Team Culture: Join a supportive team that collaborates, shares knowledge, and celebrates successes together.


• Work-Life Balance: We offer flexible scheduling and remote work options to help you maintain balance in your life.


• Community Impact: Your work directly affects real people in our community, giving you a sense of purpose and fulfillment.

What You'll Do

As a Member Services Representative at arenaflex, you'll be responsible for a wide range of financial operations tasks. Your daily responsibilities will include:

• Performing comprehensive data entry and reconciliation functions with precision and accuracy


• Coordinating returned items with members, external vendors, the Federal Reserve, and other financial institutions


• Assisting different departments with fraud resolution, member inquiries, and related general ledger reconciliations


• Working assigned cases/exercises and completing all tasks within established timeframes


• Following and maintaining policies and procedures to ensure strict compliance with NACHA rules and regulations and Federal Banking regulations


• Processing loan payments, multi-record and member deposits, credit card payments, and various checks including IRA, bankruptcy, and estate checks


• Reviewing, analyzing, and approving Remote Deposit, Mobile, ATM, and other image-enabled products


• Logging, researching, and making necessary GL, account changes and/or returns


• Processing Stop Pays and Check Truncation


• Completing daily reconciliation and branch closing procedures


• Acquiring information from members for timely and accurate processing of international and domestic wire transfer requests


• Researching and verifying incoming and outgoing wire transfer information


• Communicating with vendors to handle fund transfers


• Understanding and being aware of outgoing and incoming wire transfer regulations


• Processing check returns, researching member returned check draft adjustments, processing member checks, verifying members for social security transfers, and Federal Reserve verifying and releasing wire transfers


• Completing daily processing of workflows related to late returns, source of receipts, foreign collections, and legal fees

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information necessary for their work and for ensuring that their work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

What You'll Need for Success

Minimum Qualifications

• Education: Bachelor's Degree from an accredited institution


• Technical Skills: Proficiency in Microsoft Excel and Word


• Experience: Previous experience in a related field is preferred but not required

Preferred Qualifications

• Previous member/customer service experience in a financial services environment


• Previous banking or Credit Union experience


• Familiarity with Episys/Symitar systems and processing wires


• Understanding of NACHA regulations and Federal Banking compliance requirements

Required Skills and Competencies

• Proficiency in Microsoft Office software (Word, Excel, Access, PowerPoint) acquired through either work experience with the software or training and hands-on use of the software


• Ability to work extended hours as needed to support business needs


• Ability to exercise excellent customer service skills and maintain professionalism under pressure


• Ability to act in a fast-moving environment, handle multiple tasks, and function as an essential part of a team


• Ability to perform numerical calculations and analyze data with accuracy


• Ability to effectively prioritize work and meet deadlines under high volume pressure


• Ability to be cross-trained and perform any role assigned within the department


• Ability to communicate professionally with all employees and members


• Ability to work independently with minimal supervision


• Ability to self-motivate with strong organizational skills and attention to detail


• Ability to maintain good performance and attendance


• Must pass appropriate arenaflex and Credit Union pre-employment compliance checks

What You'll Get

At arenaflex, we believe in taking care of our team members so they can focus on delivering exceptional service to our members. Here's what we offer:

Comprehensive Health Benefits

From day one, you'll have access to health, dental, prescription, and vision benefits to help you stay great. That's not all—we also offer virtual doctor visits, flexible spending accounts, and much more to support your overall well-being.

Wellness Programs

We want you to be your best self. That's why our wellness programs provide you with the appropriate tools, resources, and support you need to maintain a healthy work-life balance.

Retirement Benefits

Our 401(k) program is available upon hire, and depending on the workgroup, employer contributions to your 401(k) program are available following one year of service. We're invested in your future.

Additional Benefits

Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. We believe in rewarding our team members for their hard work and dedication.

Work Environment and Culture

At arenaflex, we celebrate diversity and inclusion as the foundation of our dynamic workforce. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our members, vendors, communities, and shareholders, helping employees reach their full potential and creating an inclusive workplace to address and exceed the challenges of our diverse world.

We foster an environment where every voice matters, and innovation thrives. Whether you're collaborating with colleagues or serving our members, you'll find a workplace that values your unique perspective and encourages you to bring your authentic self to work every day.

Career Growth Opportunities

Joining arenaflex means more than just landing a job—it's the start of a rewarding career journey. We offer:

• Professional Development: Access to training programs, certifications, and continuing education opportunities


• Internal Advancement: Clear promotion paths within the organization for ambitious team members


• Mentorship Programs: Learn from experienced professionals who can guide your career growth


• Cross-Functional Experience: Opportunities to work across different departments and expand your skill set


• Industry Knowledge: Gain expertise in banking operations, compliance, and financial services

Join Our Team

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep our organization running smoothly while we care for people on life's journey? At arenaflex, every transaction you process and every member you assist contributes to something bigger than yourself.

We invite you to bring your skills, your enthusiasm, and your unique perspective to our team. If you're detail-oriented, customer-focused, and ready for a rewarding career in financial services, we want to hear from you.

Don't miss this opportunity to grow with an organization that values its employees and is committed to their success. Apply today and take the first step toward an exciting and fulfilling career at arenaflex!

To apply for this position, please submit your application through our careers portal. We look forward to welcoming you to the arenaflex family!