Experienced Member Service Representative – Call Center Financial Services & Member Support Specialist

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Join arenaflex: Where Financial Excellence Meets Community Impact

Welcome to arenaflex, where we're redefining what it means to provide exceptional financial services. We're not just another credit union – we're a movement dedicated to transforming the financial landscape from the inside out. At arenaflex, our members, their families, and the vibrant communities we serve are at the heart of everything we do. We believe in empowering individuals with the education, support, and guidance they need to build strong, sustainable financial futures.

As part of the credit union movement, arenaflex stands apart from traditional banking institutions. We're member-owned, community-focused, and committed to putting people over profits. Every interaction, every product, and every decision we make is guided by our mission to help our members afford the lives they deserve. Whether it's purchasing a first home, funding a child's education, or simply managing day-to-day finances, our team members are the trusted advisors who make these dreams possible.

Are you ready to embark on a career that combines your passion for helping others with professional growth and development? We're looking for a dynamic Member Service Representative to join our communications center team at our corporate headquarters. If you're authentic, passionate about financial wellness, and eager to make a meaningful difference in people's lives, you might be exactly who we're looking for.

Why Choose arenaflex? More Than Just a Job – It's a Career

At arenaflex, we believe that our greatest asset is our people. That's why we've cultivated a culture that prioritizes both professional excellence and personal well-being. When you join our team, you're not just accepting a position – you're stepping into a community that values your growth, celebrates your achievements, and supports you through every step of your career journey.

Comprehensive Benefits Package

We understand that great work deserves great rewards. Our benefits package is designed to support your physical, financial, and emotional well-being:

• Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family


• Financial Security: Generous 401(k) plan with a 10% company contribution to help you build retirement savings


• Paid Time Off: Generous vacation time, sick leave, paid holidays, and a dedicated wellness day


• Community Involvement: Paid volunteer time to give back to causes you care about


• Financial Wellness: Flexible spending accounts and health savings accounts to maximize your benefits


• Professional Development: Tuition reimbursement to support your continuing education and skill growth


• Exclusive Perks: Employee discounts on loans, including mortgages and auto loans – yes, that means significant savings on big-ticket purchases like cars and houses!


• Performance Incentives: Eligibility for performance-based bonuses and incentives

The starting pay range for this position is $18.24-$22.00 hourly, with the final pay rate determined based on experience and internal equity factors. We value transparency and ensure that compensation reflects your skills, dedication, and contributions to our mission.

Career Growth and Development

The Member Service Representative role at arenaflex is more than an entry-level position – it's the foundation for a rewarding, long-term career in financial services. Here's what makes this opportunity unique:

• Internal Promotion Culture: We invest heavily in developing our team members and promote heavily from within. Many of our senior leadership started in front-line positions just like this one.


• Industry Connections: Credit unions across the country collaborate and recruit from one another, meaning your experience at arenaflex opens doors throughout the entire credit union movement.


• Financial Expertise: You'll gain in-depth knowledge of financial products, services, and compliance regulations – skills that are valuable in any financial services career.


• Versatile Skills: The communication, problem-solving, and relationship-building skills you develop will prepare you for numerous career paths, from relationship banking to branch management, underwriting, and beyond.

Make a Real Difference

At arenaflex, every interaction is an opportunity to change someone's life. As a Member Service Representative, you'll be the face of our organization, helping members navigate their financial journeys with confidence and care. The satisfaction that comes from helping a family buy their first home, a student fund their college education, or a member navigate a difficult financial situation – these moments make the work truly meaningful.

We often hear from our team members that the best part of their job isn't the technical work or the processes – it's the relationships they build and the lives they touch. If you're looking for work that matters, you've found it at arenaflex.

What You'll Do: A Day in the Life

Working in our fast-paced communications center at our corporate headquarters, every day brings new opportunities to learn, grow, and serve our members. Here's what you can expect:

• Listen and Understand: You'll connect with members from all walks of life, taking the time to truly hear their needs, understand their situations, and build genuine relationships based on trust and respect.


• Educate and Empower: You'll help members understand the range of products and services available to them, empowering them to make informed financial decisions.


• Recommend Solutions: Based on each member's unique needs, you'll provide thoughtful, ethical product recommendations that help them achieve their financial goals.


• Process Transactions: You'll handle routine transactions including transfers, payments, and account inquiries with courtesy, accuracy, and professionalism.


• Handle Complex Transactions: As you grow in your role, you'll process advanced transactions including IRAs, CDs, account openings, wire transfers, and member disputes – all while maintaining calm and composure.


• Stay Current: You'll immerse yourself in financial industry trends, products, services, and technological advances to ensure you're always providing the best possible guidance.


• Collaborate and Share: You'll share your knowledge of effective practices, competitive intelligence, and business opportunities with your teammates, contributing to our collective success.


• Support Through Peaks and Valleys: You'll stand shoulder-to-shoulder with our members and your teammates during busy periods and challenging times, demonstrating resilience and teamwork.

Who You Are: The arenaflex Team Member Profile

We're looking for someone who embodies our values and is excited about the opportunity to grow with us. Here's who we hope you are:

• Authentic and Passionate: You genuinely care about helping others and are passionate about making a positive impact in people's lives.


• Career-Minded: You want more than just a paycheck – you're looking for a career where you can grow, learn, and advance.


• Financially Savvy: You have an understanding of financial products and services, similar to what a Relationship Banker or Personal Banker would need.


• Confident Advisor: You're comfortable and confident recommending and processing financial products, including loans.


• Service Excellence: You've earned recognition for outstanding service – whether through awards, positive feedback, or simply the gratitude of those you've helped.


• Leadership Potential: You've held (or currently hold) some form of informal or formal leadership role, whether in your workplace or in your community.


• Embrace Change: You're adaptable and excited about finding new ways to serve our members and improve our community.


• Collaborative: You work well with others, even when challenges arise or things don't go as planned.


• Innovative: You thrive on challenges and are always looking for better ways to solve problems and serve others.


• Impact-Driven: You believe you can change the world for the better – one member, one family, one community at a time.


• Multi-Lingual: Bilingual capabilities, especially Spanish, are highly preferred as we serve a diverse community.

Don't Worry About Checking Every Box

We know that perfect candidates don't exist. Passion and potential matter here more than a lengthy checklist of qualifications. If you know in your heart that you're right for this position, we want to hear from you. We're experts at spotting talent and potential – give us the chance to see what you have to offer.

Work Environment and Culture

At arenaflex, we've worked hard to create an environment where high achievement and genuine enjoyment go hand in hand. Our culture is a top priority, second to none. Here's what you can expect:

• Supportive Atmosphere: You'll work alongside teammates who have your back and leadership that's invested in your success.


• Fun and Engaging: We believe that hard work doesn't have to mean a dull environment. We find ways to make the workplace enjoyable while maintaining our commitment to excellence.


• Member-First Focus: Everything we do is centered on providing exceptional service to our members and making a positive impact in our communities.


• Continuous Learning: You'll have access to ongoing training and development opportunities to help you grow both personally and professionally.


• Team Spirit: We celebrate achievements together, support each other through challenges, and genuinely enjoy working as part of the arenaflex family.

Position Details

• Schedule: Flexible schedule Monday through Saturday, 40 hours per week
• Location: Corporate headquarters
• Equipment: Standard office equipment including computers, phones, printers, copiers, fax machines, and filing cabinets
• Physical Requirements: Manual dexterity, ability to lift files, and perform standard office tasks. The role involves sitting, standing, and moving throughout the workday.

Please note: This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ready to Join the arenaflex Family?

If you're excited about the opportunity to grow your career in financial services, make a meaningful difference in people's lives, and be part of a supportive, dynamic team, we encourage you to apply today. Position will remain open until filled, or until posting is canceled.

arenaflex conducts pre-employment background reviews, which include criminal history, employment verification, address verification, social security number validation, motor vehicle record check, sex offender registry check, and global sanctions screening.

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of gender, race, ethnicity, veteran status, disability, or any other protected characteristic.

Don't wait – start your journey with arenaflex today!