**Experienced IT Site Director – Dallas, TX – Arenaflex**

Arenaflex is a leading innovator in the pet industry, revolutionizing the way pet owners shop for their furry friends. As an IT Site Director at Arenaflex, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. We are seeking an experienced and skilled IT professional to lead our Dallas, TX site, driving innovation and excellence in our IT operations.

• *About Arenaflex**

Arenaflex is a cutting-edge online retailer of pet products, founded in 2011 by Ryan Cohen and Michael Day. With its headquarters in Dania Beach, Florida, USA, Arenaflex has grown to become one of the largest online marketplaces for pet food, treats, supplies, and other related items. Our commitment to customer satisfaction and innovative technology has earned us a reputation for excellence in the pet industry.

• *Job Summary**

As an IT Site Director at Arenaflex, you will be responsible for leading our Dallas, TX site, driving innovation and excellence in our IT operations. You will oversee the daily activities of the team, investigate complex application, equipment, and network issues, and work with local and remote IT Site Support Specialists, employees, and operations management to deliver top-notch solutions for IT issues quickly. This role offers a unique opportunity to learn and work with a variety of hardware and issues, including workstations, PCs, RF unit technology, network, Windows software, and more.

• *Key Responsibilities**

• Oversee the daily activities of the IT team, including organization design and investigation, project management, leadership of local IT Support Specialists, data cabling, and systems organization in various software and hardware conditions.
• Investigate complex application, equipment, and network issues, and work with local and remote IT Site Support Specialists, employees, and operations management to deliver top-notch solutions for IT issues quickly.
• Work closely with the organization's executives to identify, suggest, develop, and implement cost-effective technology solutions to support our rapid growth.
• Lead the IT process and guide for the Satisfaction Community to meet the requirements set by the local Operations team.
• Collaborate with the IT team to design, implement, and maintain a secure and efficient IT infrastructure.
• Develop and implement IT policies and procedures to ensure compliance with Arenaflex's standards and regulations.
• Provide technical guidance and support to employees and management on IT-related issues.
• Participate in an on-call rotation and be available to come in during emergency situations.

• *Requirements**

• Bachelor's degree in Computer Science or IT-related field.
• 4 years of experience providing technical support in a Satisfaction Community environment.
• MS certifications like MCSE, MCSA, and MCITP.
• Broad knowledge of Motorola/Zebra RF Units: Moto MC9190, VC6090, WT41N0.
• Skills in areas of IT like Microsoft Organization, Mobile Device Management, RF Advancements.
• Advanced investigating skills in a multi-client, high-pressure environment.
• Broad knowledge of networking concepts like DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
• Experience with Information Cabling/PC Office maintenance.
• Proven track record of driving IT Support teams.
• Demonstrated skills in PC repair, investigation, deployment, and disposal.
• Excellent written and verbal communication skills in English (face-to-face and through telephone/radio) with peers, management, employees, and vendors.
• Experience managing vendor agreements, relationships, and service outages.
• Ability to stand/walk for 10-12 hours a day.
• Willingness to work flexible shifts and schedules, including evenings, weekends, and holidays.
• Participation in an on-call rotation and availability to come in during emergency situations.
• Experience working in a SLA-driven environment.
• Experience supporting PCs in a Windows Active Directory environment.
• Cisco CCNA
• Working knowledge of SOTI MobiControl device management
• Ability to manage high-priority projects
• Demonstrated ability to work effectively with minimal supervision.
• Ability to lift up to 50 pounds regardless of reasonable accommodation.
• Willingness to travel up to 25%.

• *What We Offer**

• Competitive salary of $28/hour
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

• *How to Apply**

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application through our website. We look forward to hearing from you!