**Experienced Investigator - Network Policy and Risk Management**

Join arenaflex, a global leader in financial services, as an Investigator - Network Policy and Risk Management. As a key member of the Global Merchant and Network Services (GMNS) Functional Excellence team, you will play a critical role in driving risk-based decisioning and management of control and compliance targets to support business needs while advancing a strong culture of excellence. This is an exciting opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences and making a meaningful impact on the organization.

• *About arenaflex**

arenaflex is a global leader in financial services, with a rich history of innovation and a commitment to excellence. We are a company that values diversity, equity, and inclusion, and we are dedicated to creating a workplace culture that is inclusive, respectful, and supportive of all employees. Our mission is to deliver exceptional customer experiences and make a meaningful impact on the communities we serve.

• *Job Summary**

As an Investigator - Network Policy and Risk Management, you will be responsible for creating and improving examination and reporting systems, as well as data capabilities for the GMNS business. You will work closely with the GMNS business and partners to execute upgraded and automated Management Information System (MIS) reporting and analysis. You will also identify process improvements and implement avoidance procedures to mitigate functional risk in close collaboration with the wider Functional Excellence group and GMNS teams.

• *Key Responsibilities**

• Collaborate with the GMNS business and partners to execute upgraded and automated MIS reporting and analysis
• Identify process improvements and implement avoidance procedures to mitigate functional risk in close collaboration with the wider Functional Excellence group and GMNS teams
• Perform advanced data analysis to identify patterns, trends, proactive factors, and perspectives in functional risk
• Influence unstructured data sources to identify potential process breakdowns and opportunities for improvement
• Create repeating, predictable management Control and Compliance reporting and insights
• Elevate main driver investigation structure and create improved analysis and insights
• Continuously track control and compliance metrics to improve ratings and inform risk-based independent direction
• Provide support for designated projects aimed at improving the control climate, relieving, and remediating risk
• Proactively analyze data to respond to key questions from partners
• Develop reports and presentations, including gathering data, extrapolating key components, and presenting findings in a meaningful format
• Experience in data arrangement and creating smart material for presentation
• Understanding of the merchant business, related regulatory environment, and emerging trends/models is preferred
• Knowledge of functional risk concepts and projects, balanced with the ability to drive assessment of risks against effective controls and tests
• Demonstrated ability to adapt quickly to changing needs, multiple requests, ambiguity, and rapid change
• Issue solver and agile leader with strong analytical skills
• Technical Skills and Experience: Proficiency in MS-Excel, Tableau, HIVE, SQL, and/or SAS, Python, Foundation

• *Benefits and Perks**

• Competitive base salary
• Extra incentives
• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, additional security, and disability benefits (dependent on location)
• Flexible work arrangements and schedules with mix and virtual options with Amex Flex
• Liberal paid parental leave policies (dependent on your location)
• Free access to global on-site health centers set up with doctors and nurses (dependent on location)
• Free and confidential counseling support through our Sound Personalities program
• Career development and training opportunities
• Recognition for your contributions, service, and impact – each partner has the valuable chance to participate in the organization's prosperity
• A culture of respect, inclusivity, and diversity, where everyone feels seen, heard, and valued

• *About the Team**

The GMNS Functional Excellence team is a dynamic and collaborative group of professionals who are passionate about delivering exceptional customer experiences and making a meaningful impact on the organization. We are a team of innovators, problem-solvers, and leaders who are committed to excellence and continuous improvement.

• *What We Offer**

• A dynamic and supportive work environment
• Opportunities for career growth and development
• A competitive salary and benefits package
• A culture of respect, inclusivity, and diversity
• A commitment to excellence and continuous improvement
• A chance to make a meaningful impact on the organization and the communities we serve

• *How to Apply**

If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences and making a meaningful impact on the organization, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

• *About the Industry**

The financial services industry is a rapidly evolving and dynamic sector that is driven by technological innovation, changing customer needs, and increasing regulatory requirements. As a leader in the industry, arenaflex is committed to staying ahead of the curve and delivering exceptional customer experiences that meet the evolving needs of our customers.

• *USA Job Market Trends**

Here are some key trends that have been affecting the job market in the United States:

1. **Remote Work and Hybrid Models**: The COVID-19 pandemic has caused a significant growth in remote work and flexible work arrangements. Many employers and employees have embraced remote and hybrid work models, which may continue to impact how jobs are established in the future.
2. **Technology and Digital Skills**: The demand for technology-related skills, such as coding, data analysis, and digital marketing, has been consistently high. Technology-driven roles have been on the rise across various industries.
3. **Healthcare and Biotechnology**: The pandemic has highlighted the importance of the healthcare sector, leading to continued growth in roles associated with healthcare, pharmaceuticals, biotechnology, and clinical research.
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5. **E-Commerce and Logistics**: The shift toward online shopping has driven demand for jobs in e-commerce platforms, supply chain management, and last-mile logistics.
6. **Cybersecurity**: With the growing reliance on digital infrastructure, cybersecurity has become a critical concern, leading to a growing demand for experts skilled in cybersecurity and data protection.
7. **Health and Well-being**: Companies have been focusing more on employee well-being, leading to increased demand for roles associated with mental health support, wellness programs, and work-life balance initiatives.
8. **Skilled Trades and Vocational Roles**: Skilled trades like electricians, plumbers, and mechanics have seen a shortage of workers, providing opportunities for individuals interested in vocational careers.
9. **Diversity, Equity, and Inclusion (DEI)**: Organizations are placing more emphasis on developing diverse and inclusive work environments, leading to the emergence of roles focused on DEI initiatives.
10. **Gig Economy and Freelancing**: The gig economy continues to grow, providing opportunities for individuals to work as freelancers, consultants, and independent contractors across various industries.
11. **Aging Workforce and Succession Planning**: The aging population has triggered discussions about workforce planning and skills succession strategies in industries with a significant percentage of older workers.
12. **Reskilling and Upskilling**: Lifelong learning and continuous skill development have become critical as industries evolve rapidly. Many individuals are seeking opportunities to reskill or upskill to remain competitive in the job market.

• *Apply Now**

If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences and making a meaningful impact on the organization, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.