**Experienced Healthcare Customer Service Representative – Remote Opportunity at arenaflex**

At arenaflex, we're a global, digital business services company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

We're proud to offer a range of benefits that make us stand out as a leader in the industry. These include:

• Paid Training to help you develop the skills you need to succeed
• Competitive Wages that reflect your value to our team
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to help you recharge and relax
• Employee wellness and engagement programs to support your physical and mental well-being

• *About arenaflex**

At arenaflex, we're passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a key contributor to our team, you'll have the chance to interact with people from all walks of life and work in a collaborative and engaging environment.

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged.

• *Responsibilities**

As a Healthcare Customer Service Representative at arenaflex, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Your responsibilities will include:

• Inbound calls from medical professionals, using medical terminology, to request and verify benefits
• Handling and carefully responding to all customer inquiries
• Providing excellent customer service through active listening
• Working with confidential customer information and treating it sensitively
• Aiming to resolve issues on the first call by being proactive
• Appropriately and professionally communicating with customers
• Providing support for Health Care Providers
• Researching benefit information
• Handling situations that may require adaptation of response or extensive research
• Accurately documenting and maintaining all interactions
• Responding to requests for assistance and/or possible processing payments

• *Qualifications**

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

• *Work from Home Requirements**

To ensure that you can work effectively from home, you'll need:

• Internet Requirements:
+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps+ Minimum subscribed upload rate equal to or exceeds 5.0 Mbps+ ISP must have no packet loss and ping under 50ms+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
• Proof of internet speed required
• Clean and quiet workspace

• *Be Part of Our arenaflex Family**

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're proud to be an EOE/Disability/Vets employer and are committed to providing a workplace that's conducive to happiness and a healthy work-life balance.

If you're passionate about delivering exceptional customer service and want to be part of a dynamic team that's making a difference, we encourage you to apply for this exciting opportunity.