**Experienced Full Stack Software Support Analyst – Web & Cloud Application Development**

• *Join arenaflex's Dynamic IT Team and Shape the Future of Retail**

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than arenaflex, the world's leading retailer, where innovation meets customer satisfaction.

• *About arenaflex**

arenaflex is a privately-held company that has revolutionized the retail industry with its commitment to quality, value, and customer satisfaction. With a presence in 14 countries and a reputation for being one of the best places to work, arenaflex offers a unique work environment that fosters growth, collaboration, and innovation.

• *Our IT Team**

arenaflex's IT team is a dynamic, forward-thinking group of professionals who are passionate about delivering cutting-edge solutions that meet the evolving needs of our customers. As a member of our team, you will have the opportunity to work on a wide range of projects, from developing and implementing new technologies to improving existing systems and processes.

• *Job Summary**

We are seeking an experienced Full Stack Software Support Analyst to join our IT team. As a key member of our support team, you will be responsible for providing technical support to our customers, resolving issues, and improving our systems and processes. If you have a passion for technology, a strong analytical mind, and excellent communication skills, we want to hear from you.

• *Key Responsibilities**

• Recognize and resolve issues, often anticipating problems before they occur or before they escalate
• Manage incidents and tasks by identifying, tracking, and driving support, sending, or system issues to a timely resolution
• Record, document, and maintain current processes
• Support the lifecycle of systems and related components from development to retirement
• Present, work with, and perform quality assurance testing on supported systems
• Create, use, and maintain tools and content to automate processes, generate reports, and address support issues
• Lead or participate in project/partner meetings as they relate to defining and communicating deployment and support requirements, report needs, and expectations, analyzing and deciding on alternative delivery methods, and creating project schedules and quotes
• Provide guidance and direction to clients, teams, and other support personnel regarding daily activities, project drives, deployment activities, and support issues
• Conduct in-depth analysis to increase system performance, quality, and efficiency
• Develop and maintain effective relationships with the business and IT teams
• Identify opportunities for streamlining, increasing efficiency through continuous process improvement
• Develop and follow arenaflex's IT policies, processes, systems, or administrative principles
• Work on Client Story to fix code as small improvement requests to resolve frequently occurring issues
• Manage data loading/extraction and utilities and tools that include SQL tuning, troubleshooting, and fixing UNIX scripts
• Investigate a variety of Java-based Miniature support applications for reported Occurrence/issues
• Support solutions for determinations on time, within budget, and with an impeccable level of quality and accuracy to specific requirements
• Plan and present detailed functional and technical specifications that support functional requirements
• Plan and clearly convey top-tier strategies by which arenaflex Strategies tasks can successfully utilize the enhancements created
• Collaborate with other designers, projects, Item Owners, and Business Solutions Investigators to ensure that the technical solution offers scale and supports business needs
• Develop and maintain documentation standards
• Provide end-user communication for critical issues like support delays/disturbances with ETAs
• Perform daily system and application health checks to ensure the smooth running of the application
• Ensure a high level of responsiveness by assessing and appropriately answering support tickets colleagues. Participate in requirements gathering meetings to ensure clear understanding of requirements, as it relates to Functional and reporting usage in our arenaflex Coordinated factors field activities
• Develop and maintain process documentation and contribute to the advancement of departmental standards
• Develop solutions to resolve underlying detailed issues from colleagues
• Assess and provide recommendations on long-term software changes to resolve issues
• Track and educate colleagues on the status of their support tickets in real-time and immediately resolve issues
• Develop and maintain organizations with IS Administration Desktop and other IS groups to ensure quality support and assistance
• Meet or exceed performance metrics related to efficiency and quality
• Develop documentation for other support groups for them to resolve issues
• Complete small-sized upgrade requests for development and deployment to production on a case-by-case basis
• Report any instances of Client dissatisfaction to the proper Administration asset
• Adhere to security management practices, as well as promote established security standards
• Understand and adhere to the arenaflex Discount Statement of Purpose and Code of Conduct

• *Requirements**

• Experience working with small improvement requests to resolve continuous issues
• Proficient in data loading/extraction and utilities and tools. Broadly associated with SQL tuning, troubleshooting, and fixing UNIX scripts
• Knowledge of a variety of Java-based Miniature support applications to investigate issues
• Investigating experience with application programming suites
• Ability to comprehend and investigate T-SQL script
• Ability to comprehend business cycles and work with project partners to assist with navigating through an issue to understand the root cause
• Excellent customer service skills and exceptional phone behavior
• Strong relational skills and able to work effectively with all levels of the business and IS
• Demonstrated strong hierarchical characteristics in favor of resolving issues quickly
• Reliable, honest, and have an enthusiasm for excellence
• Conscientious and have strong critical thinking skills, with the ability to analyze what is happening for potential future issues
• Imaginative, innovative, and incredibly responsive with a strong desire to get started
• Self-motivated and able to work independently, with minimal management
• Ability to remain calm under pressure and time pressures
• Scheduling flexibility to be available to come in for emergency support coverage in a 24/7 environment, including nights, weekends, and holidays to meet business needs

• *Preferred Qualifications**

• Experience with Korber/Highjump or potentially Descartes Course Planning is an asset

• *What We Offer**

• A comprehensive package of benefits including paid time off, medical benefits - clinical/dental/vision/portable hearing assistant/drug store/conduct health/employee assistance, medical reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees
• arenaflex is committed to a diverse and inclusive work environment. arenaflex is an equal opportunity employer. Qualified candidates will be considered for employment without regard to race, public origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you require assistance or a reasonable accommodation due to a disability during the application or hiring process, please do not hesitate to contact us.

• *How to Apply**

If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex's website].