**Experienced Full Stack Data Entry Specialist – Support and Coordination for arenaflex's Innovative Services**

At arenaflex, we're on a mission to "Interface, Engage, and Safeguard the arenaflex wizardry." Our End-Client and Specialized Tasks association inside arenaflex's Innovation division is responsible for observing and managing the start-to-finish delivery and support of arenaflex's innovative services across the arenaflex organization and its business segments. This association ensures adherence to defined service levels and completion of supported work. Direct assistance improvement drives through proactive monitoring and improvement activities identified through analysis and by our clients. We influence associations with the Business, client base, and Providers to effectively deliver services that meet established expectations. Direction and lead the goal of service delivery issues/issues between in-scope and out-of-scope groups.

• *Job Summary:**

We're seeking an experienced Full Stack Data Entry Specialist to join our Chief Services Leader support team. As a key member of our team, you will be responsible for full start-to-finish delivery and coordination of all leader support services to leader and critical business clients within arenaflex. The successful candidate will work closely with cross-functional and technical support investigators to provide white-glove support and services. The role of Leader Support Examiner will perform all aspects of service delivery for a defined set of chief clients, including but not limited to satisfaction of service requests, resolving service incidents, and serving as the contact for all IT activities.

• *Key Responsibilities:**

• Deliver daily IT services and solutions, including meetings with leaders, issue investigation, technical analysis, and solution development.
• Monitor start-to-finish delivery of services and proactively communicate issues to clients, providing substitute solutions as required.
• Coordinate and communicate support issues across various vendors and providers for affected issues.
• Ensure client concern of service issues are handled appropriately.
• Maintain a detailed understanding of the Client Services portfolio of services and establish certain associations with all areas of IT service delivery.
• Execute and handle continuous improvement activities to better empower solutions for clients.
• Support arenaflex Innovation product administrators, engineers in process and planning practices in accordance with the chief and broad client community.
• Adhere to organization policies, procedures, and standards.
• Build framework and support documentation as required in knowledge base.
• Provide home IT support and solutions for defined clients.
• Offer late-night support for IT projects, special occasions, high-priority incidents, and chief client requests as needed.

• *Essential Qualifications:**

• Advanced degree required to get started
• A four-year certification in a related field with 3 years of experience or 7 years of relevant work experience
• Experience working in an IT client support role, delivering a customized experience
• Proven ability to handle client calls showing professional interpersonal skills
• Should maintain the ability to work independently while maintaining and providing transparency to critical matters
• Ability to analyze complex business/technical information and develop creative solutions
• Experience focusing on and running expectations in prominent, time-sensitive/critical circumstances while maintaining integrity
• Ability to relate technical information to clients in a way consistent with their technical expertise
• Empathy
• Ability to lift, carry, and move computer equipment
• Ability to work in a production-type environment requires adaptable work arrangements

• *Experience Supporting Various Technologies and Services:**

• Experience supporting different technologies and services, including Windows operating system, Macintosh operating system, iOS, Android, Dynamic Catalog, Cisco VOIP, JAMF Casper, Video Conferencing, remote access, Citrix, virtualization, VPN, TCP/IP, remote and mobile networking, Cell phone Management, Microsoft Office Suite, Microsoft Exchange, A/V equipment, Helpdesk tagging systems, hard drive encryption products, enterprise backup products, SAP, SCCM, Microsoft network devices, network printing, and customer/home/soho network equipment

• *Preferred Capabilities:**

• Practical knowledge of Video Conferencing and A/V advancements in an enterprise environment
• Experience using and supporting iOS, Apple/Macintosh devices, Windows, Dynamic Catalog, Exchange/Outlook, SharePoint, enterprise collaboration tools

• *Work Arrangements:**

• Employees are expected to be on-site at the organization location for at least 4 days.
• Additionally, employees can choose to work 1 day from home as long as they can come on-site if necessary.
• Understand that the organization can change the work arrangement at any time.
• Employees should be prepared to provide support during nights and weekends.

• *Compensation and Benefits:**

• The employing range for this position is based on an hourly work week. The number of hours planned each week may vary based on business needs. The base compensation offered will consider internal value and may shift based on the candidate's geographic location, work-related experience, skills, and qualifications among other factors. A bonus or long-term incentive units may be given as part of the compensation package, in addition to the full range of clinical, financial, and other benefits, dependent on the level and position advertised.

• *About arenaflex:**

At arenaflex, you can see how the organizations behind the arenaflex's strong brands come together to create the most imaginative, sweeping, and respected entertainment organization in the world. As a member of a corporate team, you'll work with elite leaders driving the strategies that keep arenaflex at the forefront of entertainment. See and be seen by other imaginative minds as you empower the best storytellers in the world to create memories for millions of families around the globe.

• *About arenaflex:**

arenaflex, along with its subsidiaries and affiliates, is a leading diversified global family entertainment and media enterprise with the following industry segments: arenaflex Entertainment, ESPN, arenaflex Parks, and Experiences and Products. From humble beginnings as an animation studio in the 1920s to today's transcendent name in media outlets, arenaflex proudly continues its tradition of making elite stories and experiences for every member of the family. arenaflex's stories, characters, and experiences reach consumers and visitors from every corner of the globe. With operations in over 40 countries, our representatives and cast members work together to create entertainment experiences that are both universally and locally loved.

This position is with arenaflex Overall Services, Inc., which is part of a business we call arenaflex (Corporate).

arenaflex Overall Services, Inc. is an equal opportunity employer. Candidates will be considered for work regardless of race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by government, state, or local regulation. arenaflex cultivates a business culture where ideas and decisions from all individuals help us grow, improve, make the best stories, and be important in a rapidly changing world.

We will consider for work qualified candidates with criminal records as permitted by relevant regulation.