**Experienced First Notice of Loss (FNOL) Customer Service Representative – Work from Home Opportunity**

At arenaflex, we're passionate about delivering exceptional customer service and helping our clients focus on their core business. As a leading subrogation company, we specialize in recovering payments on damage claims, ensuring that the party responsible pays for the damage caused. Our commitment to excellence is driven by our Core Four principles: Process, Results, Culture, and Experience.

We're a dynamic team that values efficiency, effective processes, and a casual, comfortable atmosphere. We believe in a healthy work-life balance and strive to create a positive work environment that fosters growth and development. Our company culture is built on a foundation of teamwork, open communication, and mutual respect.

• *Join Our Team and Thrive in a Remote Work Environment**

We're seeking an experienced First Notice of Loss (FNOL) Customer Service Representative to join our team. As a remote worker, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Our FNOL team is responsible for providing quality inbound communication services, recording First Notice of Loss claims, and interacting with customers in a professional and courteous manner.

• *Key Responsibilities:**

• Receive and respond to inbound calls from engineers, technicians, and other field operators reporting FNOL
• Communicate effectively while entering data accurately into a customized database
• Report underground damage to locate companies when applicable
• Provide outstanding service to customer representatives
• Analyze photos and map the correct location
• Participate in special projects as assigned
• Meet and exceed performance metrics, including talk time, not ready time, and service level

• *Tiered Support Bonus System:**

• Earn additional income through our tiered support bonus system, based on total fees generated across CMR during the month
• Bonuses are paid per pay period on the paycheck following the period in which it is earned
• Level 1: $105
• Level 2: $150
• Level 3: $205

• *FNOL Incentive Program:**

• Earn an additional $10 per day for meeting daily performance standards, including talk time, not ready time, and service level
• Incentive is calculated daily and paid on the 5th of the following month

• *Required Skills & Abilities:**

• Ability to type a minimum of 55 wpm, error-free
• Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
• Advanced phone and verbal communication skills
• Active listening skills
• Excellent written communication skills
• Excellent reading skills; must be able to read and follow a script
• Must be able to analyze and interpret photos to determine damage
• Must establish an appropriate work environment within their home for work purposes; arenaflex provides the necessary computer equipment

• *Experience:**

• 6 months to 1-year previous customer service call center experience required
• Experience with Microsoft Teams a plus
• High School Diploma or equivalent

• *Perks:**

• Paid time off
• PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
• arenaflex pays $50/month towards your internet service cost
• arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!

• *What We Offer:**

• A dynamic and supportive work environment
• Opportunities for growth and development
• Competitive compensation and benefits package
• A comprehensive benefits program, including a matched 401k
• A commitment to work-life balance and employee well-being

• *Pre-employment Requirements:**

• Pre-employment drug screenings and criminal background checks are mandatory

• *How to Apply:**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.

Why Choose arenaflex?

At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development. Our company culture is built on a foundation of teamwork, open communication, and mutual respect. We believe in a healthy work-life balance and strive to create opportunities for our employees to thrive and succeed.

Our Core Four Principles:

• Process: We're committed to delivering efficient and effective processes that meet the needs of our customers and employees.
• Results: We're driven to achieve exceptional results and exceed our customers' expectations.
• Culture: We're passionate about creating a positive and supportive work environment that fosters growth and development.
• Experience: We're committed to delivering exceptional customer experiences and helping our clients focus on their core business.

Our Commitment to Diversity and Inclusion:

At arenaflex, we're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We believe in equal opportunities for all and strive to create a workplace that is free from bias and discrimination.

Our Benefits Package:

We offer a comprehensive benefits package that includes:

• Competitive compensation and benefits
• A matched 401k program
• Paid time off
• PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
• arenaflex pays $50/month towards your internet service cost
• arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that is free from bias and discrimination and values the contributions of all employees.