**Experienced First Notice of Loss (FNOL) Customer Service Representative – Work from Home Opportunity**

• *Join arenaflex's Dynamic Team and Thrive in a Remote Customer Service Role**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex's team as an Experienced First Notice of Loss (FNOL) Customer Service Representative. In this role, you will play a critical part in providing top-notch service to our clients and their customers, while working from the comfort of your own home.

• *About arenaflex**

arenaflex is a leading provider of subrogation services, trusted by companies to recover payments on damage claims. Our team is dedicated to delivering exceptional customer service, while upholding our Core Four principles: Process, Results, Culture, and Experience. We believe in creating a work environment that values efficiency, effective processes, and a casual, comfortable atmosphere. Our company culture is built on a foundation of teamwork, volunteerism, and community involvement.

• *Our Core Four Principles**

• **Process**: We strive to continuously improve our processes to ensure efficiency and effectiveness.
• **Results**: We are committed to delivering exceptional results that meet and exceed our clients' expectations.
• **Culture**: We foster a culture that values teamwork, volunteerism, and community involvement.
• **Experience**: We prioritize providing a positive experience for our clients, customers, and employees.

• *Join Our Team and Thrive**

As an Experienced FNOL Customer Service Representative, you will be part of a dynamic team that values efficiency, effective processes, and a casual, comfortable atmosphere. You will have the opportunity to work from home, with a flexible schedule that suits your needs. Our team is passionate about delivering exceptional customer service, and we are committed to providing ongoing training and development opportunities to ensure your success.

• *Key Responsibilities**

• Accept inbound calls from engineers, technicians, and other field operators reporting FNOL
• Communicate effectively while entering data accurately into a customized database
• Report underground damage to locate companies when applicable
• Provide outstanding service to customer representatives
• Analyze photos and map the correct location

• *Tiered Support Bonus System**

Our Tiered Support Bonus System rewards your hard work and dedication. The bonus structure is based on total fees generated across CMR during the month, with bonuses paid per pay period on the paycheck following the period in which it is earned.

• Level 1: $105
• Level 2: $150
• Level 3: $205

• *FNOL Incentive Program**

Our FNOL Incentive Program offers high-performers an opportunity to earn more per month, in addition to CMR's Tiered Support Bonus System. The incentive is calculated daily and paid on the 5th of the following month, with $10 earned for each day where your talk time, not ready time, and service level meet the set standard.

• *Required Skills & Abilities**

• Ability to type a minimum of 55 wpm, error-free
• Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
• Advanced phone and verbal communication skills
• Active listening skills
• Excellent written communication skills
• Excellent reading skills; must be able to read and follow a script
• Must be able to analyze and interpret photos to determine damage
• Must establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipment

• *Experience**

• 6 months to 1-year previous customer service call center experience required
• Experience with Microsoft Teams a plus
• High School Diploma or equivalent

• *Perks**

• Paid time off
• PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
• CMR pays $50/month towards your internet service cost
• CMR is a 4-year running winner of The Oklahoman Top Workplaces!

• *Pre-employment drug screenings and criminal background checks are mandatory**

• *CMR offers a full menu of benefits, including a matched 401k**

• *CMR is an Equal Opportunity Employer**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Join arenaflex's team and thrive in a remote customer service role that offers flexibility, growth opportunities, and a dynamic work environment.