**Experienced Customer Support Specialist – Multilingual Technical Support for arenaflex**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Support Specialist on our arenaflex team, you'll play a vital role in helping us achieve this goal. If you're passionate about solving technical issues, want to make a real difference in people's lives, and are ready to take your career to the next level, we want to hear from you!

• *About arenaflex**

arenaflex is a global leader in the business outsourcing industry, providing cutting-edge solutions to top companies worldwide. With a strong presence in Lithuania, we're committed to delivering top-notch customer service, financial expertise, and business process management to our clients. As a valued member of our team, you'll be employed by arenaflex, but working closely with our esteemed client, Samsung – a renowned industry leader in technology.

• *Job Summary**

As a Customer Support Specialist on our arenaflex team, you'll be responsible for providing exceptional technical and non-technical support to Samsung's customers. You'll be the first point of contact for customers, answering their queries, resolving issues, and ensuring they receive a satisfying experience. If you're fluent in Lithuanian (C1) and have a good command of Russian and English (B2), we'd love to hear from you!

• *Key Responsibilities**

• Answer incoming calls, emails, and chats in Lithuanian & Russian, providing technical and non-technical assistance to Samsung's customers
• Develop efficient and satisfying solutions to customers' inquiries, ensuring a positive experience
• Treat customers with respect, following arenaflex's company policies and procedures
• Collaborate with colleagues and managers to resolve complex issues and improve customer satisfaction

• *Essential Qualifications**

• Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
• Previous experience in customer service, preferably in a call center environment (not required but a plus)
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Basic computer skills and familiarity with customer service software

• *Preferred Qualifications**

• Experience in technical support or a related field
• Knowledge of Samsung products or services
• Familiarity with customer relationship management (CRM) software
• Certification in customer service or a related field

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong time management and organizational skills
• Adaptability and flexibility in a fast-paced environment
• Basic computer skills and familiarity with customer service software

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping you grow and develop your skills. As a Customer Support Specialist, you'll have access to:

• Comprehensive training and coaching to help you excel in your role
• Opportunities for career advancement and professional growth
• Regular feedback and performance evaluations to help you improve
• A supportive team environment with fantastic colleagues and managers

• *Work Environment and Company Culture**

arenaflex is a dynamic and inclusive workplace that values diversity, equality, and respect. We're committed to creating a work environment that's free from discrimination and harassment. As a valued member of our team, you'll enjoy:

• A flexible work-from-home arrangement with various shifts from Monday to Friday
• A competitive hourly rate of €8.03 to €8.56 (during trial period and after)
• Performance-based bonuses and opportunities for career advancement
• A supportive team environment with regular team-building activities and social events

• *Compensation, Perks, and Benefits**

As a Customer Support Specialist on our arenaflex team, you'll enjoy a competitive compensation package, including:

• A full-time job with various shifts from Monday to Friday
• An hourly rate of €8.03 to €8.56 (during trial period and after)
• Performance-based bonuses
• A supportive team environment with regular team-building activities and social events

• *How to Apply**

If you're passionate about delivering exceptional customer experiences and want to join a dynamic and inclusive workplace, we want to hear from you! To apply, please complete our recruitment process, which consists of:

• An initial phone call with our recruiter
• A Teams-interview
• A reference check

Don't miss this opportunity to take your career to the next level! Apply now and join our arenaflex team as a Customer Support Specialist.

• *START DATE:** As soon as possible during September 2024

• *LOCATION:** Work from home in Lithuania

• *EMPLOYMENT TYPE:** Permanent, with a 3-month trial period

• *WORKING HOURS:** Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift)

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer, committed to providing a work environment free from discrimination and harassment. We're proud to be united as one team, one company, globally, and we're committed to equal employment opportunities for all candidates.