**Experienced Customer Support Specialist – Multilingual Technical Assistance for arenaflex Clients**

At arenaflex, we're on a mission to revolutionize the way companies interact with their customers. As a global leader in business outsourcing, we're always looking for talented individuals who share our passion for delivering exceptional customer experiences. If you're a customer-centric professional with a flair for technical support, we want to hear from you!

• *About arenaflex**

arenaflex is a global business outsourcing company that partners with industry leaders like Samsung to provide top-notch customer service, financial management, and other business process solutions. Our team is dedicated to helping our clients succeed by delivering personalized support that exceeds their expectations. With a strong focus on innovation, collaboration, and employee growth, we're creating a workplace that's both challenging and rewarding.

• *Job Summary**

As an arenaflex Customer Support Specialist, you'll be part of our Samsung team, providing technical and non-technical assistance to customers in Lithuanian, Russian, and English. If you're fluent in Lithuanian (C1) and have a good command of Russian and English (B2), we encourage you to apply. With a strong emphasis on customer satisfaction, you'll work closely with our team to resolve customer inquiries efficiently and effectively.

• *Key Responsibilities**

• Answer incoming calls, emails, and chats in Lithuanian, Russian, and English
• Provide technical and non-technical assistance to Samsung's customers, including troubleshooting and resolving issues
• Develop efficient and satisfying solutions to customer inquiries, ensuring a positive experience
• Treat customers with respect, following arenaflex policies and procedures
• Collaborate with the team to achieve customer satisfaction targets and improve processes

• *Essential Qualifications**

• Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
• Previous experience in customer service, preferably in a call center environment (not required but a plus)
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Basic computer skills and familiarity with customer service software

• *Preferred Qualifications**

• Experience in technical support or a related field
• Knowledge of Samsung products or services
• Certification in customer service or a related field
• Familiarity with CRM software and other customer service tools

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Basic computer skills and familiarity with customer service software
• Adaptability and flexibility in a fast-paced environment
• Strong attention to detail and organizational skills

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist, you'll have access to:

• Ongoing training and coaching to improve your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive team environment with regular feedback and recognition
• Access to arenaflex's learning platform, featuring online courses and training programs

• *Work Environment and Company Culture**

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's both challenging and rewarding. As a remote employee, you'll have the flexibility to work from home in Lithuania, with regular check-ins and team meetings to ensure you feel connected and supported.

• *Compensation, Perks, and Benefits**

As an arenaflex employee, you'll enjoy a competitive compensation package, including:

• A full-time job with various shifts from Monday to Friday, between 09:00-19:00
• An hourly rate of €8.03 to €8.56 (during trial period and after)
• Performance-based bonuses
• A supportive team environment with opportunities for growth and development

• *How to Apply**

If you're a customer-centric professional with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to reviewing your application and welcoming you to our team!

• *Application Process**

Our application process consists of an initial phone call with our recruiter, a Teams interview, and a reference check. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

• *Equal Employment Opportunity**

arenaflex is an equal opportunity employer, committed to creating a workplace that's inclusive and respectful of all employees. We're proud to be united as one team, one company, globally, and we're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

• *Location**

Work from home in Lithuania

• *Employment Type**

Permanent, with a 3-month trial period

• *Working Hours**

Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift)

• *Start Date**

As soon as possible during September 2024

• *Language Requirements**

Lithuanian (C1), Russian, and English (B2)

• *Time Type**

Full-time

• *Last Updated**

2024-08-30