Experienced Customer Support Specialist – Lithuanian & Russian Language Support

Posted 2026-05-06

Remote, USA Full-time Immediate Start

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Support Specialist on our Samsung team, you'll play a vital role in helping us achieve this goal. If you're passionate about solving technical issues, have a knack for helping others, and are ready to take your career to the next level, we want to hear from you!

*About arenaflex**

arenaflex is a global business outsourcing company that offers a wide range of services to help businesses like Samsung handle their customer service, finances, and other business processes. As a Concentrix company, we're proud to be part of a global team that's united in our commitment to excellence. Our team members are the backbone of our organization, and we're always looking for talented individuals who share our passion for delivering exceptional results.

*The Role**

As a Customer Support Specialist on our Samsung team, you'll be responsible for providing top-notch technical and non-technical assistance to Samsung's customers. You'll be the face of arenaflex, and your interactions with customers will be the key to building trust and loyalty. Here are some of the key responsibilities you'll be expected to fulfill:

Answer incoming calls, emails, and chats in Lithuanian and Russian, providing efficient and satisfying solutions to customers' inquiries
Treat customers with respect, following company policies and procedures
Come up with creative solutions to complex problems, using your technical and communication skills to resolve issues
Collaborate with colleagues and managers to share knowledge and best practices
Participate in training and coaching sessions to continuously improve your skills and performance

*Requirements**

To be successful in this role, you'll need to possess the following qualifications and skills:

Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
Previous experience in customer service, preferably in a call center environment (but don't worry if not, we'll provide training and coaching to help you excel)
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment and adapt to changing priorities
Strong technical skills, including proficiency in software applications and tools
Ability to work independently and as part of a team
Strong analytical and critical thinking skills

*What We Offer**

As a valued member of our team, you can expect:

A full-time job with various shifts from Monday to Friday, between 09:00-19:00
An hourly rate of €8.03 to €8.56 (during the trial period and after)
Performance-based bonuses
A supportive team with fantastic colleagues and managers, as well as real opportunities to grow in your career
Continuous training and coaching to help you develop your skills and performance
A dynamic and inclusive work environment that values diversity and promotes equal employment opportunities

*Career Growth Opportunities**

At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of opportunities for professional development, including:

Training and coaching sessions to help you develop your skills and performance
Mentorship programs to help you navigate your career and achieve your goals
Opportunities to take on new challenges and responsibilities
A culture that values innovation and creativity, and encourages you to think outside the box

*Work Environment and Company Culture**

At arenaflex, we're proud of our inclusive and supportive work environment. We're committed to creating a workplace that's free from discrimination and harassment, and where everyone feels valued and respected. Our company culture is built on the following values:

Respect: We treat each other with respect and dignity, and value diversity and inclusion.
Excellence: We strive for excellence in everything we do, and are committed to delivering exceptional results.
Innovation: We encourage creativity and innovation, and are always looking for new ways to improve and grow.
Teamwork: We believe that teamwork is essential to achieving our goals, and work collaboratively to deliver exceptional results.

*Compensation and Benefits**

We offer a competitive compensation package, including:

An hourly rate of €8.03 to €8.56 (during the trial period and after)
Performance-based bonuses
A range of benefits, including health insurance, paid time off, and retirement savings

*How to Apply**

If you're passionate about delivering exceptional customer experiences and are ready to take your career to the next level, we want to hear from you! To apply, please submit your application through our website. Our recruitment process consists of an initial phone call with our recruiter, a Teams interview, and finally, a reference check. We look forward to seeing your application soon!