**Experienced Customer Support Representative (Payments) – Join arenaflex's Dynamic Technical Support Team**

Are you passionate about technology and delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex, a leading provider of business management software, is seeking an experienced Customer Support Representative (Payments) to join our dynamic technical support team.

• *About arenaflex**

arenaflex is a provider of award-winning business management software that specializes in providing scheduling and workflow solutions to businesses around the world. Our software is used by thousands of users in a variety of industries, and we're committed to delivering exceptional customer experiences that drive business growth. As a Customer Support Representative (Payments), you'll be part of a team that's passionate about technology and dedicated to helping our customers succeed.

• *Responsibilities**

As a Customer Support Representative (Payments), you'll be responsible for providing superior customer service to arenaflex customers, managing chat and email conversations, and fielding trouble-shooting questions over the phone, chat, or email. Your key responsibilities will include:

• Providing exceptional customer service to arenaflex customers, responding to their inquiries, and resolving their issues in a timely and professional manner.
• Managing chat and email conversations, ensuring that customers receive prompt and accurate responses to their questions and concerns.
• Fielding trouble-shooting questions over the phone, chat, or email regarding networking, hardware, additional software services, reporting discrepancies, and other technical issues.
• Training customers on how to utilize arenaflex software, features, and additional services, such as email marketing, text reminders, phone applications, and online booking websites.
• Assisting in exporting existing customer data for our database conversion team and importing the converted data into the customer's software.
• Upselling additional add-on services to customers, ensuring that they have the best possible experience with arenaflex software.
• Participating in daily departmental meetings, communicating recent customer issues and concerns, and collaborating with the team to resolve them.
• Communicating possible software bugs and customer-specific database issues to management, ensuring that they're addressed promptly.

• *Requirements**

To be successful in this role, you'll need to have:

• Experience in payments or merchant processing, with a strong understanding of the industry and its challenges.
• Prior customer service experience providing support via phone, chat, and/or email support, with a proven track record of delivering exceptional customer experiences.
• Excellent written and verbal communication skills, with the ability to communicate complex technical information in a clear and concise manner.
• Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
• A positive attitude, with a passion for helping others and delivering exceptional customer experiences.
• The ability to adapt quickly to changing circumstances, with a flexible and agile mindset.
• The ability to work until 8pm or later on weekdays, and be on call on weekends and holidays.

• *What We Like to See**

While the following qualifications are not essential, they're highly desirable:

• 3 years of experience in a prior customer support role, with a strong understanding of the industry and its challenges.
• A tinkering mindset, with a passion for technology and a willingness to learn and grow.
• The ability to work on Saturday, with a flexible schedule that allows you to balance work and personal responsibilities.
• Former Geek Squad or similar experience, with a proven track record of delivering exceptional customer experiences.
• Eagerness to learn and grow, with a passion for helping others and delivering exceptional customer experiences.
• Passion for technology, with a strong understanding of the industry and its challenges.

• *What We Offer**

As a Customer Support Representative (Payments) at arenaflex, you'll enjoy a competitive salary and benefits package, including:

• A competitive hourly rate of $21.15 per hour, payable bi-weekly.
• A comprehensive benefits package, including medical, dental, vision, HSA, FSA, and more!
• A 401k plan with company match on your contributions.
• Open PTO and a generous paid holiday schedule.
• A supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid.
• Opportunities to ensure you're always learning and growing, with a commitment to professional development and career advancement.

• *How You Will Work**

This will be a US-based position, with flexible work arrangements that include fully remote, in-person, or hybrid opportunities. For those looking to work in-person, we have physical offices in the following cities:

• Ann Arbor, MI
• Scottsdale, AZ
• Wayne, PA
• Austin, TX

• *Equal Opportunity Employer**

arenaflex is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.

• *Apply Now!**

If you're passionate about technology and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.