**Experienced Customer Support Representative – Partner Experience Specialist (Remote - Weekends Required)**

At arenaflex, we're proud to be a national leader in filing service of legal documents, with a team of 350 professionals across the United States. Our headquarters is located in Seattle, and we have offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, and Washington DC. With over 30 years of experience in this unique business, we continue to advance our technology and business processes to remain years ahead of our competition.

As a Partner Experience Specialist at arenaflex, you'll play a vital role in supporting our active process servers who are employed or contracted with us. This support includes answering questions, resolving issues, managing and distributing work, and addressing performance concerns. If you're a customer service or IT professional with excellent written and verbal communication skills, we want to hear from you!

• *About arenaflex**

arenaflex is a dynamic and growing company that's committed to providing exceptional service to our clients and partners. We're passionate about advancing our technology and business processes to remain years ahead of our competition. Our team is dedicated to delivering outstanding results, and we're looking for talented individuals like you to join our team.

• *Job Overview**

The Partner Experience Specialist provides critical support to our active process servers, ensuring they have the resources and guidance they need to succeed. This role is full-time, with weekends required, and is located in Puerto Rico. As a Partner Experience Specialist, you'll be responsible for:

### Key Responsibilities

• Answering inquiries and resolving issues from process servers
• Overseeing the distribution and dispatch of cases to process servers
• Working in Skye (our in-house application) to ensure orders are being dispatched and fulfilled
• Monitoring process server status to ensure they're in good standing and able to accept and complete work
• Obtaining status of orders via phone calls, fax, court docket that have been dispatched with Sheriff
• Collaborating with team members to find broken processes or inefficiencies in daily tasks
• Resolving issues on task board in Skye

### Qualifications

• Customer service or IT experience is strongly preferred
• High school diploma or GED is required
• Familiarity with Legal Process is a plus
• Excellent written and verbal communication skills are essential
• Experience and proficiency with Microsoft Office (Word, Excel) are required

### Essential Skills and Competencies

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in Microsoft Office (Word, Excel)
• Familiarity with Legal Process is a plus

### Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• Comprehensive onboarding program for new hires
• Ongoing training and development opportunities
• Mentorship program to support career growth
• Opportunities for advancement and promotion

### Work Environment and Company Culture

arenaflex is a dynamic and growing company that's committed to providing a positive and supportive work environment. We value diversity, equity, and inclusion, and we're committed to creating a workplace that's inclusive and respectful of all employees.

• Flexible work arrangements, including remote work options
• Collaborative and supportive team environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

### Compensation, Perks, and Benefits

We offer a competitive salary package, including:

• Comprehensive Medical, Dental, and Vision coverage
• Competitive salary package
• 401(k) retirement plan with 5% matching
• Orca Card / Transit Stipend
• 10 paid holidays per year
• Referral program
• Work from home
• Schedule: Full-time, weekends required
• Pay range: $12.00 to $14.00 per hour

If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we want to hear from you! Apply today to join our team as a Partner Experience Specialist at arenaflex.

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