**Experienced Customer Support Representative – Night Shift Operations at arenaflex**

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join arenaflex as an Experienced Customer Support Representative – Night Shift Operations. In this role, you will be the face of our company, providing top-notch support to our customers while working collaboratively with our team to drive business growth and success.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in an ever-changing world. Our team of dedicated professionals is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that fosters growth, innovation, and collaboration. With a strong focus on employee development and well-being, we offer a range of benefits and perks that support our team members in achieving their personal and professional goals.

• *Job Summary**

As an Experienced Customer Support Representative – Night Shift Operations, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, and chat. You will work closely with our technical teams to resolve complex issues, provide solutions, and ensure customer satisfaction. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

• *Key Responsibilities**

• Assist with screening and monitoring orders in the system to ensure timely and accurate processing
• Collaborate with technicians to close out orders and resolve any issues that may arise
• Handle internal escalations to ensure orders are accepted and rolled on, and provide solutions to customers
• Update information through data entry and maintain accurate records
• Run reports and update trackers as needed to ensure data integrity and compliance
• Assist with logistics and system-related issues, and provide support to internal and external customers
• Handle inbound and outbound calls and emails from customers, and respond to their inquiries and concerns

• *What's in it for you?**

• Competitive salary of $15.00 per hour, plus a $2.00 shift differential
• Comprehensive benefits package, including:
+ Company-paid premiums for Short-Term Disability, Life Insurance, and Employee Assistance Program+ 401(k) with Company Match+ Medical, Dental, Vision, Long-Term Disability, Critical Care, and Accident Insurance
• Opportunities for career growth and development, including training and mentorship programs
• Collaborative and dynamic work environment that fosters innovation and creativity
• Flexible scheduling, including weekends, holidays, and overtime as needed

• *Requirements**

• High School Diploma or GED equivalent
• 1 year of customer service experience preferred
• Effective oral and written communication skills
• Ability to follow through and meet deadlines, and work independently with minimal supervision
• Strong computer navigation skills and knowledge of Microsoft Office
• Ability to work under pressure and respond with urgency
• Willingness to work flexible hours, including weekends, holidays, and overtime as needed

• *Schedule**

• In-person training at our office located in Green Bay, WI, Monday – Friday, day shift
• 12-hour rotating night shift schedule from 6:00pm to 6:00am

• *Preferred Qualifications**

• Experience working in a customer-facing role, preferably in a call center or customer support environment
• Knowledge of logistics and system-related issues, and ability to troubleshoot and resolve complex problems
• Strong analytical and problem-solving skills, with the ability to think critically and creatively
• Ability to work in a fast-paced environment, and prioritize tasks and responsibilities effectively

• *Skills and Competencies**

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Strong problem-solving and analytical skills, with the ability to think critically and creatively
• Ability to work independently and as part of a team, with minimal supervision
• Strong computer navigation skills and knowledge of Microsoft Office
• Ability to work under pressure and respond with urgency
• Willingness to learn and adapt to new technologies and processes

• *Career Growth Opportunities**

At arenaflex, we believe in investing in our team members and providing opportunities for career growth and development. As an Experienced Customer Support Representative – Night Shift Operations, you will have the opportunity to:

• Develop your skills and knowledge in customer support and logistics
• Take on additional responsibilities and leadership roles within the team
• Participate in training and mentorship programs to enhance your skills and knowledge
• Collaborate with cross-functional teams to drive business growth and success

• *Work Environment and Company Culture**

arenaflex is committed to creating a work environment that fosters growth, innovation, and collaboration. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to supporting our team members in achieving their personal and professional goals. We offer a range of benefits and perks, including:

• Flexible scheduling and work-life balance
• Collaborative and dynamic work environment
• Opportunities for career growth and development
• Comprehensive benefits package, including health, dental, and vision insurance
• Employee recognition and reward programs

• *How to Apply**

If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for the Experienced Customer Support Representative – Night Shift Operations role at arenaflex. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!