**Experienced Customer Support Representative – Global Customer Service**

At arenaflex, we're changing the way people work. With a service-orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We're a company that's disrupting the status quo, and we're looking for talented individuals to join our team.

As a Customer Support Representative at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll have the opportunity to work with a globally growing customer base, providing best-in-class support for our innovative platform. If you're a motivated and customer-focused individual with a technical background, we want to hear from you.

• *What You'll Get to Do in This Role:**

• Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or arenaflex's CRM in a timely and efficient manner.
• Escalate to internal or external support resources and Subject Matter Experts when necessary.
• Support users in the use of the arenaflex platform by providing necessary advice and/or walk-through.
• Identify self-service documentation gaps.
• Provide support for arenaflex Store Applications.
• Manage multiple cases daily.
• Assist peers with their cases.
• Participate in User Acceptance Testing (UAT).

• *What We're Looking For:**

• A technical background and the ability to learn and absorb technology quickly.
• Great written and verbal communication skills.
• Prior experience working in a helpdesk environment over phone, using technical skills to resolve end-user issues on a first-call resolution basis.
• The ability to communicate effectively with people at all levels.
• The ability to have difficult conversations with customers.
• The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
• Basic understanding of ITIL Skills and business processes.
• 2-4 years of working within an IT environment.
• The ability to work as part of a team and on your own initiative.
• Language: Portuguese.

• *Desired Requirements:**

• A good understanding of the arenaflex platform is an advantage.
• Experience with using and troubleshooting SaaS applications.

• *What It's Like to Work at arenaflex:**

Career growth is a way of life at arenaflex; our managers truly develop employees. Add new skills to your resume, take on new challenges, and discover your full potential. We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

• *Compensation and Benefits:**

For positions in California (outside of the Bay Area), we offer a base pay of $70,600 - $109,400, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs (subject to eligibility requirements).

• *Why Join arenaflex?**

We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! We're an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

• *How to Apply:**

If you're a motivated and customer-focused individual with a technical background, we want to hear from you. Apply now to join our dynamic team and take the first step towards a rewarding career at arenaflex.

• *Equal Opportunity Employer:**

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

• *Accommodations:**

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

• *Export Control Regulations:**

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), arenaflex may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon arenaflex obtaining any export license or other approval that may be required by relevant export control authorities.