**Experienced Customer Support Engineer – Progressive Politics and Advocacy**

At arenaflex, we're a mission-driven team with big ambitions: amplify the reach and impact of people-powered movements. As a platform made for change-makers, we continuously innovate to meet the needs of advocacy. Our unique blend of automations, broadcast functionality, restAPI access, and inbox features were built in collaboration with some of the most exciting progressive organizations in the country. From Emily’s List to Innocence Project, Sunrise Movement, Working Families Party, and Voto Latino – our partners are at the cutting edge of mobile advocacy.

Our unwavering focus has placed our technology at the forefront of what’s possible in SMS advocacy. arenaflex is a bootstrapped, independent company, free from the pressures of investors and shareholders that force other companies to prioritize profits over impact. We’re committed to building a team that reflects the diversity of the organizations we serve and the future we’re collectively fighting for.

• *Join Our Growing Partnerships Team**

arenaflex Messaging is seeking a full-time Customer Support Engineer to join our growing Partnerships team. As a digital tool used every day by leading organizers and political strategists, we’re constantly working to build relationships with our users by embracing their goals and objectives. arenaflex has a highly engaged user base that is constantly growing. The Customer Support Engineer will serve as the primary point of contact for technical support across our platform. As the Customer Support Engineer, you'll use your problem-solving skills and passion for progressive politics to deliver value to the movements that use our tool.

• *Key Responsibilities:**

• Manage incoming technical support tickets by scoping out potential bugs, and escalating them to internal stakeholders appropriately
• Translate technical concepts to user audiences of varying technical knowledge
• Troubleshoot user issues that arise and provide technical support
• Craft accurate and succinct updates with internal teams and external partners
• QA new features and improvements, and confirm updates for bug fixes
• Fulfill custom data requests for customers
• Provision campaign and call numbers for new users with the long-term objective of automating request fulfillment

• *Essential Qualifications:**

• Bachelor's degree in computer science or equivalent practical experience
• 3 years experience in a customer support role
• Experience with relational databases, such as Postgres SQL
• Ability to write SQL queries and fulfill customer requests
• Strong communication and self-management skills, you work constructively and respectfully with people from technical and non-technical backgrounds, including an understanding of how to share technical progress and manage expectations with both customers and internal teams
• Passion for progressive politics

• *Preferred Qualifications:**

• Knowledge of Javascript and/or Node.js
• A team player, who’s flexible from task to task
• Background working with a small team preferred

• *Skills and Competencies:**

• Excellent problem-solving skills with the ability to troubleshoot complex technical issues
• Strong communication and interpersonal skills with the ability to work with diverse stakeholders
• Ability to work independently and as part of a team
• Strong analytical and critical thinking skills
• Ability to learn and adapt quickly to new technologies and processes

• *Career Growth Opportunities and Learning Benefits:**

• arenaflex offers a dynamic and supportive work environment that encourages growth and development
• Opportunities for professional growth and advancement within the company
• Access to training and development programs to enhance your skills and knowledge
• Collaborative and inclusive team environment that values diversity and creativity

• *Work Environment and Company Culture Highlights:**

• arenaflex is a remote-friendly company with a flexible work environment
• Collaborative and inclusive team environment that values diversity and creativity
• Opportunities for professional growth and advancement within the company
• Access to training and development programs to enhance your skills and knowledge

• *Compensation, Perks, and Benefits:**

• Competitive salary of $120,000 per year
• Medical, Dental, Vision Benefits, and Life Insurance with 100% of premiums covered by arenaflex
• Generous 401(k) matching
• Unlimited PTO, with a minimum of 15 days per year in addition to company-wide holidays
• Yearly team retreats
• 14 Week Paid Parental Leave following the addition of a new child to your family through birth and adoption
• Office space/coworking space stipend

• *Equal Employment Opportunities:**

arenaflex provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

• *How to Apply:**

If you are interested in amplifying the reach and impact of people-powered movements, we'd love to hear from you! Please submit your resume/CV and a statement of interest to apply for this exciting opportunity.