**Experienced Customer Service & Sales Assistant – Retail Operations Support**

At arenaflex, we're passionate about delivering exceptional customer experiences and fostering a dynamic retail environment that inspires innovation and growth. As a part-time/casual Customer Service & Sales Assistant, you'll play a vital role in driving sales, providing top-notch customer service, and contributing to the success of our retail operations. If you're a motivated and enthusiastic individual who thrives in a fast-paced team environment, we encourage you to explore this exciting opportunity.

• *About arenaflex**

arenaflex is a leading provider of innovative retail solutions, serving students, faculty, staff, alumni, and visitors at Cornell University. Our dynamic retail operations deliver legendary customer service, provide a rewarding work experience, and produce excellent financial results. As a part of our team, you'll be part of a vibrant community that values diversity, inclusivity, and collaboration.

• *Job Summary**

We're seeking experienced Customer Service & Sales Assistants to join our team in various locations, including the Ithaca Campus and Downtown Ithaca Location. As a Customer Service & Sales Assistant, you'll be responsible for providing exceptional customer service, driving sales, and supporting our retail operations. This is a part-time/casual position, with a variable schedule based on availability, business needs, and work performance.

• *Key Responsibilities**

• Provide exceptional customer service, greeting and welcoming customers, and demonstrating active selling techniques to drive sales and meet customer needs
• Maintain a high-quality visual merchandising environment, including setting up seasonal promotions and visual displays, and monitoring product restocking and recovery
• Operate cash registers, assist customers with check-out, and execute cash handling procedures accurately and efficiently
• Support inventory and order fulfillment, including receiving and processing incoming merchandise, assisting with special orders, and handling seasonal perishable goods
• Provide excellent customer care, responding to customer inquiries, and resolving issues promptly and professionally
• Work successfully as part of a team, demonstrating excellent communication skills, and being dependable in attendance and punctuality
• Maintain a positive and professional attitude, even in high-pressure situations

• *Essential Qualifications**

• Pleasant personality, excellent customer service skills, and a passion for working with the public
• Moderate computer/systems competency, with experience in retail software and systems
• Excellent oral and written communication skills, with the ability to communicate effectively with customers, colleagues, and management
• Ability to occasionally climb ladders, lift and/or move up to 50 pounds as needed, and stand for long periods of time
• Prior retail sales experience is helpful, but not required

• *Preferred Qualifications**

• Experience working in a fast-paced retail environment, with a strong understanding of visual merchandising and sales techniques
• Familiarity with Cornell University's campus and community, with a passion for working with students, faculty, and staff
• Ability to work a variable schedule, including nights, weekends, and holidays, based on business needs and work performance

• *Skills and Competencies**

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and management
• Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound decisions
• Ability to work effectively in a team environment, with a positive and professional attitude
• Strong attention to detail, with the ability to maintain accuracy and precision in cash handling and inventory management
• Ability to adapt to changing situations and priorities, with a flexible and responsive attitude

• *Career Growth Opportunities and Learning Benefits**

As a part-time/casual Customer Service & Sales Assistant at arenaflex, you'll have the opportunity to develop your skills and knowledge in a dynamic retail environment. You'll work closely with experienced colleagues, receive regular feedback and coaching, and participate in training and development programs to enhance your performance and career growth. arenaflex is committed to providing a supportive and inclusive work environment, with opportunities for advancement and professional development.

• *Work Environment and Company Culture**

arenaflex is a vibrant and inclusive community that values diversity, inclusivity, and collaboration. Our retail operations are dynamic and fast-paced, with a focus on delivering exceptional customer experiences and driving sales. As a part-time/casual Customer Service & Sales Assistant, you'll work in a supportive and inclusive environment, with opportunities to develop your skills and knowledge in a dynamic retail setting.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive hourly rate, starting at $16.25/hour, with opportunities for advancement and professional development. As a part-time/casual employee, you'll be eligible for a range of benefits, including:

• Competitive hourly rate
• Opportunities for advancement and professional development
• Supportive and inclusive work environment
• Flexible scheduling, with opportunities to work a variable schedule
• Access to training and development programs
• Recognition and rewards for outstanding performance

• *How to Apply**

If you're a motivated and enthusiastic individual who thrives in a fast-paced team environment, we encourage you to apply for this exciting opportunity. Please submit your application, including a resume/CV and cover letter, through our online application system. We look forward to hearing from you!