**Experienced Customer Service Representative – Vehicle Protection Products**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative on our Vehicle Protection Products team, you'll play a vital role in ensuring our customers receive the highest level of support and care. If you're passionate about helping others, thrive in fast-paced environments, and enjoy working with people, we want to hear from you.

• *Why Join arenaflex?**

• We're a dynamic and collaborative team that values innovation, creativity, and continuous learning.
• Our comprehensive benefits package includes medical benefits, competitive compensation, and paid time off to help you maintain a healthy work-life balance.
• We offer career advancement opportunities to help you grow professionally and personally.
• Our flexible work arrangements allow you to work from home and enjoy a better work-life balance.

• *Key Responsibilities:**

• Handle inbound calls and off-phone work items related to Vehicle Protection Products, including mechanical and electrical breakdown repair contracts, vehicle maintenance contracts, and RV part extended service contracts.
• Address customer inquiries, explain claim procedures, coverage details, and claim details, and relay denied claim determinations.
• Learn to navigate multiple systems, adhere to departmental scripts and processes, and meet quality assurance metrics, average handle time (AHT), and call volume metrics.
• Communicate contract details and language to customers, relay claim details and determinations, and address inbound and outbound calls with repair facilities/service providers related to claim payment delays and processing.
• Perform off-phone tasks, including claim audits, processing claim payments, working inbound and outbound emails and faxes, and handling payment requests coming into queues.
• Collaborate with team members to generate ideas, resolve problems, and maintain a professional image.

• *Ideal Candidate:**

• High school diploma or GED
• 1 year of experience in an office, call center, or customer contact environment
• Excellent written and verbal skills to communicate with team members, management, customers, counselors, and other employees
• Strong customer service skills, ability to work with frequent interruptions and under deadlines, and ability to work collaboratively with others
• Ability to present a professional image, establish courses of action to ensure efficient completion of work, and think creatively and make decisions based on incomplete information
• Ability to process time-sensitive data and information from multiple sources, make decisions based on this data, and effectively communicate the related required actions to a broad audience

• *Preferred Qualifications:**

• 2+ years of experience in an office, call center, or customer contact environment
• Previous experience as a team leader or trainer in an office, call center, or customer contact environment
• 620, 440, or other applicable and relevant licenses or certifications

• *Working Conditions and Physical Requirements:**

• General office demands
• Full-time job with varying schedules, including Monday - Friday 6 am - 9 pm CST and Saturday 7 am - 7 pm CST
• Work schedules are generally set for several months at a time but are subject to change based on business needs
• Periodic shift bids help determine your work schedule, and you must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year
• Shifts are typically 8 hours per day and can range anywhere between 6am to 9pm CST
• While working remotely, you're required to have internet services with a minimum internet speed of 25 Mbps on the download side and a minimum of 15 Mbps on the upload side

• *How to Apply:**

If you're passionate about delivering exceptional customer experiences and thrive in fast-paced environments, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our commitment to excellence.