**Experienced Customer Service Representative - Self Storage Manager**

Join the industry leader, arenaflex, in a dynamic role that combines customer service, sales, and property management. As a Customer Service Representative - Self Storage Manager, you will be the face of arenaflex, providing exceptional service to customers, managing daily operations, and driving sales growth. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply.

• *About arenaflex**

arenaflex is a leading provider of self-storage solutions, with a rich history dating back to 1972. We've been recognized as one of America's Best Large Employers in 2022 by Forbes and have been voted a Great Place to Work by our employees. Our commitment to innovation, customer satisfaction, and employee growth has made us the industry leader. We're proud to have a diverse and inclusive team of over 5,000 employees from various backgrounds and life experiences.

• *Job Summary**

As a Customer Service Representative - Self Storage Manager, you will be responsible for providing exceptional customer service, managing daily operations, and driving sales growth at one of our self-storage facilities in Apple Valley, MN. You will work independently, assessing customer storage needs, making suggestions, and offering packing and moving supplies. You will also be responsible for maintaining a clean and safe environment, conducting daily storage unit inspections, and managing cash drawer operations.

• *Key Responsibilities**

• Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner
• Assess customer storage needs, make suggestions, and offer packing and moving supplies
• Maintain a clean and safe environment, including sweeping, mopping, debris removal, and wiping windows
• Conduct daily storage unit inspections, confirm inventory availability, and ensure spaces are ready to rent
• Manage, audit, balance cash drawer, prepare and make daily deposits
• Help keep customers current with payment and make collection calls when required
• Work independently at multiple locations, spending time both inside and outside
• Collaborate with colleagues to achieve sales and customer satisfaction goals

• *Qualifications**

• 1-2 years of customer service-centered sales experience in retail, restaurant, fast food, or other service-based companies
• Excellent communication and interpersonal skills, with the ability to work with diverse customers and colleagues
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction
• Basic math skills, with the ability to manage cash drawer operations and make change
• Ability to lift up to 25 pounds and stand for long periods
• High school diploma or equivalent required; associate's or bachelor's degree preferred

• *Preferred Qualifications**

• Experience in property management or customer service in a self-storage environment
• Knowledge of sales and marketing principles, with a focus on customer acquisition and retention
• Ability to work a flexible schedule, including evenings and weekends
• Basic computer skills, with the ability to use software applications and technology to manage customer interactions and sales

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and conflict resolution skills
• Basic math skills and ability to manage cash drawer operations
• Ability to lift up to 25 pounds and stand for long periods
• High level of customer service skills, with a focus on satisfaction and retention
• Ability to work in a fast-paced environment, with a strong focus on sales and customer acquisition

• *Career Growth Opportunities and Learning Benefits**

• arenaflex offers best-in-class training to support your journey with us and enhance your skills
• Opportunities for career progression and advancement, with a focus on employee growth and development
• Collaborative and inclusive work environment, with a focus on diversity and inclusion
• Recognition and rewards for outstanding performance and contributions to the team

• *Work Environment and Company Culture**

• arenaflex is committed to providing a safe and inclusive work environment, with a focus on employee well-being and satisfaction
• Our property managers and customer service representatives enjoy a flexible schedule, with opportunities for full-time or part-time work
• arenaflex offers a range of benefits, including health, dental, and vision insurance, paid time off, and a 401(k) plan with company match
• Our company culture is built on a foundation of innovation, customer satisfaction, and employee growth, with a focus on diversity and inclusion

• *Compensation, Perks, and Benefits**

• Competitive salary of $16.50 per hour
• $500.00 new hire bonus, paid after 90 days of employment
• Full-time and flexible schedules available, with opportunities for additional days
• Cost-effective health offerings, including medical, dental, and vision insurance
• Tele-medicine for easier access to healthcare
• Tax-free flex spending accounts to cover you and your dependents
• Paid time off and sick time
• Build your retirement nest egg quicker through our 401(k) plan with company match
• Basic life and accidental death insurance at no cost to you
• Employee discounts and perks, including health and fitness related partnerships, legal services, home and auto insurance, and pet insurance

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply. Please visit our website to submit your application and join our team at arenaflex.