**Experienced Customer Service Representative - Remote Opportunity at arenaflex**

At arenaflex, we're not just looking for a Customer Service Representative - we're seeking a dedicated, passionate, and customer-centric individual who embodies our company's values and is eager to join our dynamic team. If you're a people person with a knack for problem-solving, excellent communication skills, and a drive to deliver exceptional customer experiences, we want to hear from you.

• *About arenaflex**

arenaflex is a leading manufacturer and seller of innovative products that make a real difference in people's lives. Our commitment to quality, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. We're proud to be a second-generation family-owned business that values integrity, hard work, and a strong sense of community.

• *Life at arenaflex**

At arenaflex, we believe that our employees are our greatest asset. We offer a comprehensive benefits package, including paid health insurance, life insurance, a 401(k) retirement plan, paid time off, paid holidays, commuter bus passes, and opportunities for professional development and growth. Our open-book management methodology ensures that every team member has a voice and insight into the company's inner workings. We're committed to creating a positive, inclusive work environment that fosters collaboration, creativity, and innovation.

• *Job Summary**

As an Experienced Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers via phone, email, or online chat to provide timely and precise communication, resolve issues, and facilitate order transactions. You'll be responsible for collecting and entering orders, managing sales orders, maintaining customer records, and establishing effective working relationships with internal and external organizations. If you're a customer-centric individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we want to hear from you.

• *Key Responsibilities**

• Interact with customers via phone, email, or online chat to provide an outstanding experience via timely and precise communication
• Collect and enter orders for arenaflex products
• Field customer questions and concerns while ensuring appropriate actions are taken to develop resolutions
• Manage flow of sales orders for internal sales partners and confirm accuracy
• Maintain customer records in CRM and other business systems
• Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals
• Assist with various projects and other duties as needed

• *Competencies**

• Excellent communication skills, including active listening and attention to detail
• Service-oriented, organized, and able to perform in a fast-paced environment
• Proficient in Microsoft Office Suite with the ability to learn new software
• Learns from and adapts to customer service trends based on customer communication and feedback
• Remains calm and professional in all situations
• Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders

• *Supervisory Responsibility**

This position has no supervisory responsibilities.

• *Work Environment**

This job operates in a professional office environment, either in our Portland, OR office or out of one's home. This role routinely uses standard office equipment such as computers and phones. This posting is not intended for employment in the following states: California, Colorado, Washington, New Jersey, or Rhode Island.

• *Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• This is largely a sedentary role, and the employee will be required to talk, write, and listen.
• Some lifting may be required during set up and tear down of trade shows, which would require the ability to lift up to 50 pounds.

• *Position Type/Expected Hours of Work**

Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours. Position is a full-time position of 40 hours per week.

• *Travel**

Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.

• *Required Education and Experience**

• AA degree or equivalent from a 2-year college or technical school; or equivalent combination of education and experience
• Proven customer support experience with the ability to adapt/respond to different situations
• Professional, outgoing, and service-oriented
• Minimum of 2 years Customer Service experience in a B2B setting
• Proficient in Microsoft Office

• *Preferred Education and Experience**

• Experience with CRM, ERP, and warehouse management systems
• Familiar with Zendesk and Asana

• *Other Duties**

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• *Compensation and Benefits**

• Hourly rate: $20.00 per hour
• Benefits:
+ 401(k)+ Dental insurance+ Flexible schedule+ Health insurance+ Paid time off+ Professional development assistance+ Vision insurance+ Work from home
• Shift: Day shift
• Education: Associate (Preferred)
• Experience: B2B Customer Service: 2 years (Required)
• Work Location: Remote

If you're a motivated, customer-centric individual with a passion for delivering exceptional customer experiences, we want to hear from you. Apply now to join our dynamic team at arenaflex!