**Experienced Customer Service Representative – Remote in Maine**

Are you a people person with a passion for helping others? Do you thrive in fast-paced environments and enjoy the challenge of problem-solving? If so, we may have the perfect opportunity for you! arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time, and we're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization.

• *About arenaflex**

arenaflex is a dynamic and innovative company that's changing the way people shop for their pets. With a commitment to customer satisfaction and a passion for delivering exceptional service, we're looking for talented individuals who share our values and are eager to join our team. As a Customer Service Representative, you'll be at the forefront of our customer experience, working closely with pet parents to resolve issues, answer questions, and provide personalized support.

• *What You'll Do**

As a Customer Service Representative, you'll be responsible for:

• Engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to finding the perfect chew toy or resolving issues when something doesn't go as planned.
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and Team Members alike.
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow.
• Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.

• *What You'll Need**

To succeed in this role, you'll need:

• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Fluency in both Canadian French (Quebecois) and English
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

• *Technical Requirements**

To ensure a seamless customer experience, you'll need:

• A work area that's large enough to accommodate computer monitors and free from distractions, including any background noise that impacts the customer experience.
• A work area acceptable for webcam use.
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.)
• You'll provide high-speed internet, and we'll provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
• A phone line is not required, but you must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify.

• *Why arenaflex Customer Service?**

At arenaflex, we're committed to creating a culture that's inclusive, supportive, and empowering. As a Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional service and making a difference in the lives of our customers.

• **YOU BELONG**: arenaflex is a place where you can be your authentic self, and our pet parents and partners are from everywhere – different places and different walks of life. It's what makes them unique, and we're looking for individuals who share our values and are eager to join our team.
• **YOU CAN GROW**: Our culture is for those who thrive on delivering results and becoming their best – no matter their role or location.
• **YOU CAN MAKE A DIFFERENCE**: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
• **YOU WILL GET REWARDED**: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflexians who are making an impact each day.

• *Equal Opportunity Employer**

arenaflex is committed to equal opportunity and values and embraces diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

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