**Experienced Customer Service Representative – Provider Support – Remote Opportunity**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of millions? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join arenaflex, a leading healthcare organization dedicated to simplifying the healthcare experience and creating healthier communities.

As an Experienced Customer Service Representative – Provider Support, you will play a vital role in supporting providers who care for our members. You will be the advocate for providers, demonstrating accountability and ownership to resolve issues, and providing responses to questions related to benefits and eligibility, billing and payments, clinical authorizations, EOB, and behavioral health. Your expertise will be sought after by healthcare professionals, and you will be responsible for triaging contacts, researching complex prior authorization and claim issues, and collaborating with internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.

• *About arenaflex**

arenaflex is a forward-thinking organization that is committed to making a difference in the lives of millions. We believe that everyone deserves access to quality healthcare, regardless of their background or circumstances. Our mission is to help people live healthier lives and make the health system work better for everyone. We are dedicated to creating a healthier atmosphere, where diversity and inclusion are valued and celebrated.

• *Job Summary**

As an Experienced Customer Service Representative – Provider Support, you will be responsible for:

• Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues
• Service Providers in a multi-channel environment including call, concurrent chat, as required
• Quickly and appropriately triage contacts from healthcare professionals (i.e., physician offices, clinics, billing offices)
• Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
• Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution

• *Requirements**

• High School Diploma / GED OR equivalent work experience
• 1+ years of customer service experience with analyzing and solving customer's concerns
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to type at the speed of greater than or equal to 35-40+ WPM with an accuracy of 90%
• Must be 18 years of age or older
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays based on business need.

• *Preferred Qualifications**

• Prior healthcare experience and knowledge of healthcare terminology
• Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

• *Telecommuting Requirements**

• Reside within Eastern, Central OR Mountain Time Zone
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

• *Soft Skills**

• Ability to multi-task, including the ability to type in multiple conversations
• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and Empathy
• Active Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving quality and productivity standards

• *What We Offer**

• Competitive hourly rate ($16.54 - $32.55 per hour) based on local labor markets, education, work experience, certifications, etc.
• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
• Opportunities for career growth and professional development
• A dynamic and supportive work environment that values diversity and inclusion

• *How to Apply**

If you are passionate about delivering exceptional customer service and making a meaningful impact in the lives of millions, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

• *Equal Employment Opportunity**

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

• *Drug-Free Workplace**

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• *Application Deadline**

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.