**Experienced Customer Service Representative – Outdoor Living Solutions**

At arenaflex, we're passionate about helping people live well outside. Our award-winning portfolio of premier building products enables customers to create inviting outdoor spaces where they connect, reflect, and recharge. As a Customer Service Representative, you'll play a vital role in ensuring the highest level of customer satisfaction by providing support, guidance, and resolution to client inquiries or issues.

• *Job Summary**

In this dynamic role, you'll be the face of arenaflex, interacting with customers, sales representatives, and internal teams to deliver exceptional service and support. Your primary responsibility will be to ensure that customers receive timely and accurate information, assistance, and resolution to their inquiries or issues. You'll be the go-to person for product questions, ordering, order tracking, complaints, and problems, making you an integral part of our customer-centric team.

• *Key Responsibilities**

• Assist customers with product questions, ordering, order tracking, complaints, and problems via phone, email, and fax
• Enter orders into our system for billing and delivery, ensuring accuracy and efficiency
• Prepare quotes and coordinate mailings of literature and samples to customers
• Coordinate delivery schedules with our dispatch team to ensure timely and smooth delivery
• Retrieve needed information for our credit department to facilitate accurate and efficient processing
• Issue credits or debits accurately when applicable, maintaining a high level of attention to detail
• Set up new customers for our sales force, ensuring a seamless onboarding experience
• Answer incoming calls, providing exceptional customer service and support
• Take sales orders from sales representatives and customers by phone, fax, and email, ensuring accurate and timely processing
• Run credit card and check approvals, maintaining a high level of security and accuracy
• Categorize, file, and maintain paperwork for audit purposes and file all customer records, ensuring compliance and accuracy
• Print and distribute e-mailed customer purchase orders, maintaining a high level of efficiency and accuracy
• Perform other duties and responsibilities related to the nature of the job, as needed

• *Requirements**

To succeed in this role, you'll need to possess the following skills and qualifications:

• High school diploma or equivalent, or comparable experience in a related field
• Detailed-oriented and organized, with a focus on accuracy and efficiency
• Good basic math skills, with the ability to perform calculations and data entry
• Proficient in Microsoft Office suite, with experience in a multi-line phone system
• Excellent organizational and problem-solving skills, with the ability to multitask and prioritize tasks
• Pleasant phone personality, with excellent communication and interpersonal skills
• Ability to sit for extended periods of time, with occasional bending and lifting
• Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
• Extensive writing and phone use, with the ability to work in a fast-paced environment

• *What arenaflex Offers You**

• Highly competitive base pay, with opportunities for growth and advancement
• Comprehensive medical, dental, and disability benefits programs, ensuring your well-being and security
• Group retirement savings program, helping you plan for your future
• Health and wellness programs, promoting a healthy and balanced lifestyle
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

• *About arenaflex**

arenaflex has a long and proud heritage, with a collection of hundreds of family businesses, regional companies, and large enterprises that together form our family. We operate in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

• *Join Our Team**

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you'll be brought to our official employment application. Please complete your online profile, and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

arenaflex is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

• *Why Join arenaflex?**

• Be part of a dynamic and growing company that's passionate about helping people live well outside
• Work with a talented and dedicated team that's committed to delivering exceptional customer service and support
• Enjoy a comprehensive benefits package that includes medical, dental, and disability benefits, as well as a group retirement savings program
• Take advantage of our health and wellness programs, promoting a healthy and balanced lifestyle
• Have opportunities for growth and advancement, with a diverse and inclusive culture that values opportunity for growth, development, and internal promotion

• *What Our Team Says**

"I love working at arenaflex because of the opportunity to make a difference in people's lives. Our customers are our top priority, and I enjoy helping them find the perfect outdoor living solutions for their needs." - Emily, Customer Service Representative

"I've been with arenaflex for over 5 years, and I've seen the company grow and evolve. I appreciate the opportunities for growth and advancement, as well as the comprehensive benefits package that includes medical, dental, and disability benefits." - John, Customer Service Representative

• *Ready to Join Our Team?**

Apply now and take the first step towards a rewarding career with arenaflex!