Experienced Customer Service Representative – Operations Payments

Posted 2026-05-05

Remote, USA Full-time Immediate Start

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative in our Operations Payments team, you'll play a vital role in providing top-notch support to our customers, resolving complex issues, and driving process improvements. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

*About arenaflex**

arenaflex is a leading financial services company that has been a trusted partner to our customers for over a century. With a diverse range of banking, investment, and mortgage products and services, we're committed to helping our customers achieve their financial goals. Our company culture is built on a foundation of integrity, teamwork, and innovation, and we're dedicated to creating a workplace that's inclusive, supportive, and empowering.

*Key Responsibilities**

As a Customer Service Representative in our Operations Payments team, you'll be responsible for:

Providing exceptional customer service to our customers, resolving complex issues, and escalating concerns to senior representatives or managers as needed
Supporting less experienced representatives, providing guidance and direction to ensure they meet productivity and performance goals
Collaborating with internal teams to resolve customer issues, improve processes, and implement new procedures
Analyzing customer data, identifying trends, and recommending process improvements to enhance customer satisfaction and experience
Communicating effectively with customers, colleagues, and management to ensure seamless issue resolution and process implementation
Staying up-to-date with industry trends, regulatory requirements, and arenaflex policies and procedures to ensure compliance and excellence in customer service

*Essential Qualifications**

To be successful in this role, you'll need:

4 years of customer service, financial services, or contact center experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these
Excellent verbal, written, and interpersonal communication skills
Ability to research problems, analyze data, escalate, or recommend potential solutions
Ability to coordinate completion of multiple tasks and meet established service level agreements
Ability to take initiative and work independently with minimal supervision in a fast-paced and results-driven environment
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Good PC skills with the aptitude to learn new systems quickly
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Ability to provide strong customer service while actively listening and responding in an appropriate manner
Strong data entry and attention to detail skills
Ability to interact with all levels of an organization
Solid problem-solving skills
Ability to perform repetitious tasks
Ability to perform in a fast-paced deadline-driven environment
Ability to effectively listen and elicit information

*Preferred Qualifications**

While not required, the following qualifications would be an asset:

Call center customer service experience in the financial services industry
Experience working in a hybrid or remote environment
Knowledge of arenaflex products and services
Experience with customer relationship management (CRM) software
Certification in customer service or a related field

*Job Expectations**

This is a non-remote position that requires working in our office location. You'll be expected to work a hybrid model, typically consisting of 3 days per week in the physical office location, with the remaining 2 days working from home. You'll also be required to work a shift Monday-Friday, with operating hours from 7am to 7pm CST. Our office is located at 600 S 4TH ST, MINNEAPOLIS, MN 55415-1526.

*Work Environment and Company Culture**

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. Our company culture is built on a foundation of integrity, teamwork, and innovation, and we're dedicated to providing our employees with the tools, resources, and opportunities they need to succeed. We're proud to be an equal opportunity employer and welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

*Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

A salary that reflects your experience and qualifications
Comprehensive benefits, including medical, dental, and vision insurance
401(k) retirement plan with company match
Paid time off, including vacation, sick leave, and holidays
Opportunities for professional development and career growth
A dynamic and supportive work environment

*How to Apply**

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! To apply for this role, please submit your resume and cover letter through our website. We can't wait to hear from you!

*Equal Employment Opportunity**

arenaflex is an equal opportunity employer and welcomes applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

*Accommodation for Applicants with Disabilities**

arenaflex is committed to providing a workplace that's inclusive and accessible to all employees. If you require accommodation during the application or interview process, please visit our Disability Inclusion page to learn more.

*Drug and Alcohol Policy**

arenaflex maintains a drug-free workplace and adheres to a strict policy regarding the use of alcohol and controlled substances. Please see our Drug and Alcohol Policy to learn more.