**Experienced Customer Service Representative – Chat/CRM Support for arenaflex**

At arenaflex, we're dedicated to delivering exceptional patient care and service through innovative technology and compassionate support. As a Customer Service Representative on our Chat/CRM team, you'll play a vital role in engaging with patients through our online web chat and CRM platform, providing timely and accurate responses to their inquiries and concerns.

• *Job Summary:**

We're seeking a highly skilled and empathetic Customer Service Representative to join our arenaflex team. As a key member of our Chat/CRM team, you'll be responsible for providing top-notch customer service to patients, providers, and organization stakeholders. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.

• *Essential Duties and Responsibilities:**

As a Customer Service Representative on our Chat/CRM team, you'll be responsible for:

• Performing clerical and customer service functions required to service the needs of patients, providers, and organization stakeholders
• Researching and responding, in a professional manner, to a high volume of patient messages related to billing questions and inquires
• Negotiating payment on patient account balances
• Communicating hospital financial policies to patients and may identify patients who need financial help
• Retaining a thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up to secure reimbursement of claims
• Working at a computer for eight hours a day, typing while utilizing multiple monitors and computer systems simultaneously
• Adhering to the production standards set for the department and client
• Maintaining accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State, and Company requirements
• Performing other duties as assigned by your manager

• *Qualifications:**

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• *Education & Experience:**

• High school diploma or equivalent
• At least 2 years of experience in Healthcare collections, billing, insurance-related experience, and customer service
• Two years of experience working with Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred
• CHAA (Certified Healthcare Access Associate), CPAR (Certified Patient Account Representative), and/or CFC (Certified Financial Counselor) preferred

• *Knowledge, Skills & Abilities:**

• Intermediate to advanced computer skills using Microsoft Word, Excel, and Access
• Ability to multi-task in a fast-paced environment
• Excellent written communication skills
• Good organizational skills with the ability to work independently
• Strong analytical/problem-solving skills
• High attention to detail
• Ability to read and understand a variety of information presented in different formats from a variety of sources
• Working knowledge of health insurance and insurance verification process
• Typing skills with a minimum of 25 wpm

• *Work Environment and Company Culture:**

As a remote employee of arenaflex, you'll enjoy a flexible schedule and the opportunity to work from the comfort of your own home. Our company culture values innovation, collaboration, and patient-centered care. We're committed to providing a supportive and inclusive work environment that fosters growth and development.

• *Benefits:**

• 401(k) plan
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

• *Shift:**

• 8-hour shift

• *Experience:**

• Call Center: 1 year (Required)
• Medical Collections: 1 year (Preferred)
• Medicare, Medicaid, and other commercial payers: 2 years (Required)

• *Work Location:**

• Remote

If you're passionate about delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity to join our arenaflex team.