**Experienced Customer Service Project Manager – Remote Reservations Team**

At arenaflex, we're revolutionizing the way we deliver exceptional customer experiences, and we're looking for a talented and driven Customer Service Project Manager to join our Remote Reservations team. As a key member of our team, you'll play a vital role in leading the development and execution of high-priority projects across the RES division, driving business growth, and fostering a culture of excellence.

• *About arenaflex**

arenaflex is a leading organization in the industry, known for its commitment to innovation, customer satisfaction, and employee well-being. With a strong focus on project management, we're constantly pushing the boundaries of what's possible, and we're looking for like-minded individuals to join our team.

• *Job Summary**

We're seeking an experienced Customer Service Project Manager to lead the project management of high-priority projects across the RES division. As a key member of our team, you'll be responsible for:

• Leading the project management of high-priority projects, including organizing tasks from project inception to execution and conclusion
• Creating and maintaining project artifacts, including project plans, project contracts, hazard and issue logs, and dashboards
• Managing multiple simultaneous projects of varying complexity and priority, across different teams and stakeholders
• Driving the development of our company culture, ensuring alignment with our values and vision
• Fostering effective communication methodologies and implementing cycles, exercises, and projects that result in optimal dissemination of information and communication consistency
• Supporting the development of business cases, prioritization, and divisional portfolio management
• Maintaining and establishing strong relationships and feedback loops between leaders, functional partners, and cross-divisional teams

• *What You'll Need to Succeed**

To be successful in this role, you'll need:

• Exceptional organizing, coordination, and innovative problem-solving skills
• Proven experience and a demonstrated history of success in managing and delivering multiple projects of varying sizes and complexity
• Unparalleled communication and interpersonal skills, with the ability to work across the organization and build and manage relationships with partners and senior leadership
• Ability to lead and work independently and within a team
• Capability in written and oral communications, with the ability to produce concise reports for executive presentations
• Ability to perform effectively in their current role
• Models arenaflex's Standards of the Street, guiding principle, and safety-conscious behaviors
• Where allowed by relevant regulation, you have received or will receive the COVID-19 vaccination by the date of hire to be considered for U.S.-based work, while not already employed by arenaflex
• Reliably focuses on the safety and security of self, others, and personal information
• Embraces diverse individuals, thinking, and styles
• Has a high school diploma, GED, or high school equivalency
• Is at least 18 years old and has approval to work in the US

• *What Will Give You an Edge (Preferred Capabilities)**

• Project Management Professional (PMP) certification or experience managing projects according to Project Management Institute (PMI) principles
• Experience with PowerApps, Sharepoint, and project management software is highly desired
• Appreciates working in a high-profile environment with fluid needs, ambiguity, and aggressive timelines

• *Why Join arenaflex?**

At arenaflex, we offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of excellence. As a member of our team, you'll have access to:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and development programs
• Flexible work arrangements and remote work options

• *How to Apply**

Ready to join our team? Click the link below to apply now, and we'll be in touch soon!

• *Simple Application Process**

Our application process is easy and straightforward. Simply click the link above, and we'll guide you through the next steps. We look forward to hearing from you!