**Experienced Customer Service Loyalty Champion II – Remote Work Opportunity at arenaflex**

Are you a customer service professional with a passion for delivering exceptional experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as a Customer Service Loyalty Champion II, where you'll play a critical role in building customer loyalty and driving revenue growth.

• *About arenaflex**

arenaflex is a leading provider of innovative communication and technology solutions that empower individuals and businesses to connect, create, and thrive. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of passionate individuals who share a common goal: to make a meaningful impact in the world.

• *The Role**

As a Customer Service Loyalty Champion II, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You'll work from home in a remote role, with occasional in-person training and meetings. To be eligible for this position, you must be within a reasonable commute to the hub location in Florida.

• *Key Responsibilities**

• Handling and resolving escalated customer concerns that have varying levels of complexity
• Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to arenaflex
• Embracing the Service Plus mindset by resolving customer concerns and future concerns
• Growing the business, which includes completing a full end-to-end account analysis
• Executing targeted loyalty and retention strategies for high-value and at-risk customers
• Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports
• Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue
• Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that arenaflex has to offer through our products and services
• Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness
• After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts

• *Requirements**

• Bachelor's Degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
• A strong sales acumen with a track record of meeting or exceeding revenue and retention goals
• Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
• You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided
• Willingness to work in a quota-based environment

• *Preferred Qualifications**

• A degree
• Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions
• Experience promoting and upselling products or services
• One or more years of Retention experience
• Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location
• Experience handling inbound and outbound customer calls to achieve sales

• *Home Office Requirements**

• You'll work from home in this remote role, with occasional in-person meetings and training
• The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite or DSL, are not acceptable
• A dedicated, quiet, and private workspace
• arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements
• Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections

• *Benefits and Compensation**

Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. From health and wellness benefit options including: medical, dental, vision, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company-paid holidays per year, and up to 6 personal days per year, parental leave, adoption assistance, and tuition assistance, plus other incentives. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

This is an incentive-based position with the potential to earn more.

• *Join the arenaflex Team**

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Loyalty Champion II at arenaflex, you'll have the chance to make a meaningful impact in the lives of our customers and drive business growth. Don't miss out on this opportunity to join a dynamic team of professionals who are shaping the future of communication and technology.

Apply now and take the first step towards a rewarding career with arenaflex.

Benefits and Perks

• Comprehensive health and wellness benefits
• 401(k) savings plan with company match
• Stock incentive programs
• Paid holidays and personal days
• Parental leave and adoption assistance
• Tuition assistance
• Overtime, shift differential, holiday pay, and allowances
• Up to 15 days of vacation per year (growing with additional service)
• Flexible work arrangements

What We Offer

• A dynamic and supportive work environment
• Opportunities for career growth and development
• Recognition and rewards for outstanding performance
• A comprehensive benefits package
• A chance to make a meaningful impact in the lives of our customers

How to Apply

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!