**Experienced Customer Service Agent – ICT (Part-Time) – arenaflex Store**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Agent, you'll play a vital role in providing legendary service to our customers, ensuring their needs are met, and making their travel experience with arenaflex a memorable one.

• *About arenaflex**

arenaflex is a leading company in the travel industry, committed to providing our customers with friendly, reliable, and low-cost air travel. Our Customer Service Agents are the face of our company, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences.

• *Job Description**

As a Customer Service Agent, you'll be responsible for providing friendly service to and maintaining positive relationships with all internal and external customers. You'll work in a cooperative spirit to ensure the success of our company, handling any aspect of ticketing and check-in, resolving related complaints and problems, and providing current and accurate fare, schedule, reservations, flight arrival/departure information, and answering all general inquiries from customers and other visitors to the airport terminal.

• *Key Responsibilities:**

• Provides friendly service to and maintains positive relationships with all internal and external customers
• Works in a cooperative spirit to ensure the success of our company
• Handles any aspect of ticketing and check-in, resolving related complaints and problems
• Provides current and accurate fare, schedule, reservations, flight arrival/departure information, and answers all general inquiries from customers and other visitors to the airport terminal
• Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage
• Resolves such problems quickly and within guidelines established by the company
• Completes forms and reports as required by the company
• Writes irregularity and complaint reports as required
• May perform other job duties as directed by Employee's Leaders

• *Essential Qualifications:**

• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
• Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be able to perform all job functions within a limited space
• Must be able to effectively communicate verbally by telephone, face to face and on public address systems
• Must possess good written and oral skills
• Must be able to communicate information and instructions verbally or via radio equipment

• *Preferred Qualifications:**

• Foreign language skills are desirable, but not required
• Ability to work shift work and/or overtime

• *Physical Abilities:**

• Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
• Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods

• *Other Qualifications:**

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

• *Benefits:**

• Competitive hourly rate of $19.63
• Opportunities for overtime and shift premiums
• Benefits package, including:
+ Fly for free on any open seat on all arenaflex flights (your eligible dependents too)+ Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings+ Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when arenaflex profits, you profit+ Competitive health insurance for you and your eligible dependents (including pets)+ Opportunities for career growth and development

• *Work Environment:**

• Part-time opportunity, with 32 hours over 5 days
• Work in a dynamic, safe environment
• Collaborative team environment
• Opportunities for career growth and development

• *How to Apply:**

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, apply now to become a Customer Service Agent at arenaflex.