**Experienced Customer Service Agent – Ground Handling Department**

We're excited to share our passion for aviation with you! Join a team that works hard, cares for each other, and offers plenty of opportunities to grow at arenaflex. Our strength lies in delivering industry-leading service to our customers and airline partners. To continue our standard of excellence, arenaflex is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department.

• *About arenaflex**

arenaflex is a leading aviation company that prides itself on its commitment to excellence and customer satisfaction. Our team is a diverse group of people, all with a passion for aviation, who strive for excellence and recognize that everyone, no matter which job title they hold, is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are arenaflex.

• *Job Summary**

As a Customer Service Agent in our Ground Handling Department, you will be responsible for assisting passengers in boarding and disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. You will work closely with our team to provide excellent customer service and meet corporate objectives. If you're a motivated and reliable individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

• *Key Responsibilities**

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work together as a team to provide excellent customer service and meet corporate objectives

• *Essential Qualifications and Competencies**

• Successful completion of training course
• Ability to meet company goals and customer expectations in a high-energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask

• *Preferred Qualifications**

• Previous airline experience
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

• *Work Environment**

• Use of computers, telephones, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays, and/or irregular shifts

• *Physical Requirements**

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds regularly
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

• *Benefits and Compensation**

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available
• Starting rate: $16.57/Hourly
• Performance-based bonuses and relocation packages, subject to company policy and performance metrics

• *What We Offer**

• A dynamic and supportive work environment
• Opportunities for career growth and development
• A competitive salary and benefits package
• A chance to work with a diverse group of people who share your passion for aviation
• A recognition program that rewards your hard work and dedication

• *How to Apply**

If you're a motivated and reliable individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application by June 28, 2024, at midnight. Our team is looking forward to hearing from you!

• *Equal Employment Opportunity**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

• *Contact Us**

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!

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About arenaflex

arenaflex is a leading aviation company that prides itself on its commitment to excellence and customer satisfaction. Our team is a diverse group of people, all with a passion for aviation, who strive for excellence and recognize that everyone, no matter which job title they hold, is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are arenaflex.

Job Summary

As a Customer Service Agent in our Ground Handling Department, you will be responsible for assisting passengers in boarding and disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. You will work closely with our team to provide excellent customer service and meet corporate objectives. If you're a motivated and reliable individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Assist passengers in boarding and disembarking flights


• Monitor computerized passenger boarding


• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors


• Change customer flight itinerary and seat assignments as required


• Operate the Jetway


• Load and unload baggage and cargo


• Operate motorized service vehicles and equipment


• Guide and park aircraft


• Perform cabin maintenance tasks


• Work together as a team to provide excellent customer service and meet corporate objectives

Essential Qualifications and Competencies

• Successful completion of training course


• Ability to meet company goals and customer expectations in a high-energy environment


• Effective communication skills


• Ability to organize, prioritize, and multitask

Preferred Qualifications

• Previous airline experience


• Previous employment as a front-line customer service provider


• Basic knowledge of computer applications and programs

Work Environment

Use of computers, telephones, and other office equipment

Airport ramp environment, subject to varied weather conditions and elevated noise levels

All shifts including weekends, nights, holidays, and/or irregular shifts

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs


• Handle objects up to 70 pounds regularly


• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

Benefits and Compensation

• Paid training


• Holiday pay


• 401(k)


• Vacation


• Family travel on the American Airlines network


• Medical and dental available


• Starting rate: $16.57/Hourly


• Performance-based bonuses and relocation packages, subject to company policy and performance metrics

What We Offer

A dynamic and supportive work environment

Opportunities for career growth and development

A competitive salary and benefits package

A chance to work with a diverse group of people who share your passion for aviation

A recognition program that rewards your hard work and dedication

How to Apply

Please submit your application by June 28, 2024, at midnight. Our team is looking forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!