**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network**

At arenaflex, we're revolutionizing the way people, businesses, and things connect with each other. As a leading provider of technology and communications services, we're transforming the world, one connection at a time. Our human network spans the globe, working behind the scenes to anticipate, lead, and listen to the needs of our customers. We're a team that comes together in crisis and celebration, striving to make an impact that moves the world forward.

If you're fueled by purpose and powered by persistence, we invite you to explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

• *What You'll Be Doing**

As an Experienced Customer Sales and Service Representative, you'll be the face of arenaflex, delivering an exceptional customer experience to our valued customers. With your superior sales and customer service skills, you'll be the go-to expert for America's fastest and most reliable network. You'll answer incoming calls, respond to requests, and proactively offer our products and services to meet monthly sales goals. Your empathetic nature and communication skills will make it possible for you to diffuse sensitive situations and provide exceptional customer service.

• *Key Responsibilities**

• Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service.
• Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
• Identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience.
• Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Respond to requests from customers about arenaflex products and services.
• Verify service order accuracy and completeness and make corrections/changes, as needed.
• Negotiate the collection of overdue bills.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Manage various systems and work tools while engaging on the phone with customers.

• *What We're Looking For**

We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents and juggle multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations and provide exceptional customer service.

• *Essential Qualifications**

• Related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

• *Preferred Qualifications**

• Experience working in a fast-paced, dynamic environment.
• Proven track record of meeting sales goals and delivering exceptional customer service.
• Strong knowledge of arenaflex's products and services.
• Ability to work in a remote environment with occasional in-person trainings and meetings.

• *What We Offer**

At arenaflex, we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our benefits package includes:

• Competitive pay and benefits.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.
• Recognition and rewards for outstanding performance.
• A comprehensive training program to help you succeed in your role.

• *Work Environment and Culture**

As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our team is dedicated to creating a culture that values diversity, equity, and inclusion. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

• *How to Apply**

If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Please submit your application through our website.

• *Equal Employment Opportunity**

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.