**Experienced Customer Experience Concierge – Luxury Airport Lounge Ambassador**

At arenaflex, we're committed to delivering exceptional experiences to our customers, and we're looking for a talented and passionate Customer Experience Concierge to join our team at the Centurion Lounge in LAS Airport. As a Customer Experience Concierge, you'll be the face of arenaflex, providing personalized service to our premium customers and exceeding their expectations in every interaction.

• *About arenaflex**

arenaflex is a global leader in the financial services industry, dedicated to providing innovative solutions and exceptional customer experiences. Our company values are built on a foundation of integrity, teamwork, and a commitment to excellence. We're proud to be a diverse and inclusive workplace, where every colleague has the opportunity to grow and succeed.

• *Join the arenaflex Team**

When you join arenaflex, you become part of a global community of colleagues who share a passion for delivering exceptional customer experiences. We offer a range of benefits and programs that support your personal and professional growth, including competitive salaries, bonus incentives, and comprehensive benefits. Our flexible working model allows you to balance your work and personal life, and we offer opportunities for career development and training.

• *Job Description**

As a Customer Experience Concierge at the Centurion Lounge in LAS Airport, you'll be responsible for delivering superior service to our premium customers. You'll be the ambassador of arenaflex, providing personalized service and exceeding customer expectations in every interaction. Your role will involve:

• Welcoming and providing access to our Card Members upon arrival at reception
• Being accountable and taking ownership of the customer's experience from beginning to end
• Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
• Employing the Customer First philosophy in meeting customers' needs and expectations
• Providing concierge and lifestyle recommendations
• Providing travel consultation and minimal reservation assistance
• Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners

• *Key Responsibilities**

• Deliver exceptional customer service to premium customers
• Provide personalized service and exceed customer expectations
• Create innovative solutions to resolve customer issues and concerns
• Employ the Customer First philosophy in meeting customers' needs and expectations
• Provide concierge and lifestyle recommendations
• Provide travel consultation and minimal reservation assistance
• Accommodate needs of our Card Members, by partnering with our food and beverage lounge partners

• *Qualifications**

• Minimum of 1 year recent experience servicing premium customers
• Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)
• Passion for servicing customers with proactive solutions
• Exceptional communication skills, delighting the customer with every single interaction
• The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
• Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
• The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
• Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
• Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
• Ability to utilize and switch from multiple technology platforms with ease
• Adapt to an ever-changing environment and being resilient
• Ability to work flexible shifts including nights, weekends, and holidays is essential
• Light to moderate lifting may be required for certain job tasks

• *Benefits and Perks**

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

• *Work Environment and Culture**

• The Centurion Lounge in LAS Airport is a fast-paced and dynamic environment, where you'll have the opportunity to work with a team of experienced professionals who share a passion for delivering exceptional customer experiences.
• Our company culture is built on a foundation of integrity, teamwork, and a commitment to excellence.
• We're proud to be a diverse and inclusive workplace, where every colleague has the opportunity to grow and succeed.

• *How to Apply**

If you're a motivated and passionate individual who is committed to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.