**Experienced Customer Engineering Manager – Automation Testing (Selenium) / Solutions Engineering at arenaflex**

At arenaflex, we're revolutionizing the software testing landscape with our cutting-edge platform, empowering over two million tests every day. As a leader in the B2B SaaS space, we're seeking an exceptional Customer Engineering Manager to spearhead a high-performing team and collaborate with sales to drive revenue growth. If you're a seasoned professional with a passion for automation testing, solutions engineering, and people management, we invite you to join our dynamic team.

• *About arenaflex**

arenaflex is a software testing powerhouse that's changing the game. Our innovative platform is trusted by top organizations worldwide, and we're committed to delivering exceptional customer experiences. As a Customer Engineering Manager at arenaflex, you'll be part of a talented team that's shaping the future of software testing.

• *Key Responsibilities**

As a Customer Engineering Manager at arenaflex, you'll be responsible for:

• Leading a high-performing team of customer engineers, providing guidance, mentorship, and coaching to ensure their growth and success
• Partnering with sales teams to deliver revenue growth, identifying new business opportunities, and developing strategic plans to achieve sales targets
• Collaborating with cross-functional teams, including product, engineering, and support, to ensure seamless customer experiences
• Developing and implementing customer engagement strategies, including account planning, customer success planning, and customer advocacy programs
• Building and maintaining strong relationships with key customers, understanding their needs, and providing tailored solutions to meet their requirements
• Identifying and prioritizing customer pain points, developing solutions, and implementing process improvements to enhance customer satisfaction
• Staying up-to-date with industry trends, emerging technologies, and best practices in customer engineering and automation testing
• Developing and managing budgets, forecasts, and resource plans to ensure efficient use of resources and optimal ROI
• Conducting regular team meetings, one-on-ones, and performance reviews to ensure open communication, feedback, and growth opportunities

• *Essential Qualifications**

To succeed as a Customer Engineering Manager at arenaflex, you'll need:

• 10-15 years of engineering experience in the B2B SaaS space, with a strong background in automation testing and solutions engineering
• Prior experience as an Automation Test Manager or Lead, with hands-on expertise in Selenium and other automation testing tools
• Experience in Solutions Engineering, Pre-Sales, or Consulting roles with a technical background, including client interaction and account management
• Proven people management skills, including hiring, mentoring, conducting performance reviews, setting goals, and driving team growth
• Bachelor's degree in Computer Science or a related technical discipline
• Familiarity with Agile software development and deployment methodologies, as well as the modern Software Development Life Cycle (SDLC), associated toolsets, and best practices
• Hands-on knowledge of one or more programming languages (e.g., Java, C#, Python, Ruby, JavaScript)
• Proficiency with development tools and IDEs (Eclipse, IntelliJ IDEA, Visual Studio, Maven, Git)
• Experience building or maintaining automation frameworks (JUnit/NUnit, TestNG, Selenium, Appium, Cucumber, NightWatchJS, WebDriverIO)
• Familiarity with Continuous Integration (CI) tools (Jenkins, Bamboo, TeamCity, Azure DevOps)
• Understanding of networking and security protocols (TCP/IP, HTTP, SSL, VPNs, IPsec, firewalls)

• *Preferred Qualifications**

While not essential, the following qualifications would be beneficial:

• Experience with cloud-based platforms, such as AWS or Azure
• Familiarity with DevOps practices and tools, such as Docker, Kubernetes, and Ansible
• Knowledge of machine learning and artificial intelligence concepts
• Experience with data analytics and visualization tools, such as Tableau or Power BI
• Certification in automation testing, solutions engineering, or related fields

• *Skills and Competencies**

To succeed as a Customer Engineering Manager at arenaflex, you'll need:

• Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders
• Strong leadership and management skills, with the ability to motivate and inspire high-performing teams
• Proven problem-solving skills, with the ability to analyze complex problems and develop creative solutions
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines
• Strong analytical and critical thinking skills, with the ability to evaluate data and make informed decisions
• Ability to work in a fast-paced, dynamic environment, with a willingness to adapt to changing priorities and requirements

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Engineering Manager, you'll have access to:

• Regular training and development programs, including workshops, conferences, and online courses
• Opportunities for career advancement, including promotions and new roles within the company
• Mentorship and coaching from experienced leaders and professionals
• A collaborative and supportive work environment, with a focus on teamwork and open communication
• A comprehensive benefits package, including medical insurance, gratuity, and unlimited time off

• *Work Environment and Company Culture**

arenaflex is a remote-first company, with a flexible and dynamic work environment. As a Customer Engineering Manager, you'll have the opportunity to work from anywhere in India, with a focus on delivering exceptional customer experiences. Our company culture is built on:

• Collaboration and teamwork
• Open communication and feedback
• Continuous learning and development
• Innovation and creativity
• Customer-centricity and customer satisfaction

• *Compensation, Perks, and Benefits**

As a Customer Engineering Manager at arenaflex, you'll receive a competitive salary and benefits package, including:

• Medical insurance for self, spouse, up to 2 dependent children and Parents or Parents-in-law up to INR 5,00,000
• Gratuity as per payment of Gratuity Act, 1972
• Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends
• Remote-First work environment that allows our people to work from anywhere in India
• Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience

• *Conclusion**

If you're a seasoned professional with a passion for automation testing, solutions engineering, and people management, we invite you to join our dynamic team at arenaflex. As a Customer Engineering Manager, you'll have the opportunity to lead a high-performing team, partner with sales to drive revenue growth, and deliver exceptional customer experiences. Apply now to take your career to the next level and join the arenaflex team!