**Experienced Compliance Manager – Global Customer Service Operations**

At arenaflex, we strive to be the most customer-centric company in the world, and we're looking for talented individuals to join our team. If you're passionate about building a place where customers can find and buy anything online, this is your chance to work hard, have fun, and make history.

• *About arenaflex's Global Customer Service Organization**

arenaflex's World Wide Customer Service (CS) organization is dedicated to providing exceptional customer experiences across the globe. To support this vision, we're seeking a seasoned Compliance Manager to join our Global CS Compliance team. As a Compliance Manager, you'll play a critical role in ensuring that our operations, administration, and technology meet the highest standards of compliance with policies, procedures, and contractual requirements.

• *Job Summary**

We're looking for a highly skilled and experienced Compliance Manager to lead our Global CS Compliance team in validating compliance across our Global CS Network. As a Compliance Manager, you'll work independently but collaborate with our global team to perform risk assessments, deliver high-quality compliance and operational performance audits, and drive business results. If you're a results-driven leader with a passion for compliance and a knack for innovative problem-solving, we want to hear from you.

• *Key Responsibilities**

As a Compliance Manager, you'll be responsible for:

• Working independently but collaborating with our global CS Compliance team to perform risk assessments and deliver high-quality, high-impact compliance and operational performance audits across our Global CS Network.
• Planning and scoping audit projects, executing program plans, preparing written findings, and facilitating business responses and action items.
• Diving deep into the details to develop meaningful findings and recommend root cause remediation.
• Delivering recommendations and risk interpretations in a clear, concise, and audience-specific format.
• Developing actions for remediation of audit findings, tracking status, and collecting evidence to support the closure of each action.
• Facilitating multiple third-party stakeholders to agree on appropriate solutions and verifying that risks are mitigated appropriately.
• Preparing reports to present to senior stakeholders.
• Serving as a subject matter expert for stakeholder groups with respect to arenaflex, physical security, and social responsibility policies, procedures, and contractual requirements.
• Leveraging domain expertise and collaborating with internal leaders to identify new/emerging risks and modify the compliance program scope appropriately to test associated controls.
• Traveling up to 30% (domestic and international) to support audit projects and stakeholder meetings.

• *Essential Qualifications**

• 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience.
• Bachelor's degree or equivalent.
• Experience handling confidential information.
• Strong business judgment and executive presence.
• Ability to drive a fast-paced organization to the right results.

• *Preferred Qualifications**

• 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience.
• Professional auditing qualification, or similar risk or compliance credentials.
• Experience with SQL and Excel.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

• *Skills and Competencies**

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively as part of a global team.
• Strong business judgment and executive presence.
• Ability to drive a fast-paced organization to the right results.
• Strong technical skills, including experience with SQL and Excel.
• Ability to travel up to 30% (domestic and international).

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Compliance Manager, you'll have opportunities to:

• Develop your skills and expertise in compliance and risk management.
• Collaborate with internal leaders to identify new/emerging risks and modify the compliance program scope.
• Travel to new locations and experience different cultures.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the development of arenaflex's compliance program and policies.

• *Work Environment and Company Culture**

arenaflex is a dynamic and fast-paced company that values innovation, collaboration, and customer obsession. As a Compliance Manager, you'll be part of a global team that's passionate about delivering exceptional customer experiences. Our company culture is built on the following values:

• Customer obsession: We're dedicated to delivering exceptional customer experiences.
• Ownership: We take ownership of our work and our results.
• Invent and simplify: We're passionate about innovation and simplifying processes.
• Are right, a lot: We strive to make the right decisions and take calculated risks.
• Learn and be curious: We're committed to learning and growing.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• Salary: Competitive salary based on experience and qualifications.
• Benefits: Comprehensive benefits package, including medical, dental, and vision insurance.
• Perks: Flexible work arrangements, including remote work options.
• Professional development: Opportunities for training and development to enhance your skills and knowledge.

• *How to Apply**

If you're a results-driven leader with a passion for compliance and a knack for innovative problem-solving, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!