**Experienced Chat Operations Officer – Mobile Apps and Astrology Platform Development**

Join the dynamic team behind the #1 Astrology app on AppStore with over 20 million downloads and an impressive 80,000 5-star reviews, arenaflex. Our mission is to empower individuals to live a balanced and happier lifestyle by providing insightful and engaging experiences through our innovative astrology platform.

• *About arenaflex**

arenaflex is a leading mobile apps start-up established in London, dedicated to developing high-value mobile apps that users will be willing to purchase and use over time. With a strong focus on in-depth market analysis, focused development teams, and aggressive marketing investments, arenaflex is one of the fastest-growing mobile apps start-ups in the industry.

• *Job Summary**

We are seeking an experienced Chat Operations Officer to lead and develop our chat operations team for our Astrology chat platform. As a key member of our team, you will be responsible for matching supply and demand for a live business, creating a memorable experience for our customers, and providing them with the best possible experience. If you have strong experience in operations and technology, and are ready to work hard in a flourishing business, we'd like to talk with you.

• *Responsibilities**

As a Chat Operations Officer at arenaflex, you will be responsible for:

• Serving thousands of daily messages and ensuring a seamless customer experience
• Supervising the recruiting, hiring, and managing of a remote/office team (TBD)
• Developing conversation scripts and implementing them through our chat-bots
• Providing guidance and support to our chat operators
• Managing our live chat platform, including recruiting, hiring, and managing a remote team
• Developing and implementing continuous customer experience and service across the board
• Building and matching supply and demand with a live, 24/7 business

• *Essential Qualifications**

• Experience in expanding and growing a team in digital operations on a global scale
• Experience in consumer-facing customer experience and service role is essential
• A good understanding of astrology is an advantage, along with a keen interest in the products and services in the world of astrology (if you feel like a good fit, don't worry about the knowledge as we could provide you with the training)
• A technical and analytics-driven operations leader with a strong understanding of data analysis and interpretation

• *Preferred Qualifications**

• A passion for astrology and a keen interest in the products and services offered by arenaflex
• Experience in managing a remote team and working in a startup environment
• Strong communication and interpersonal skills, with the ability to simplify complex topics and build strong relationships with team members and customers
• Self-sufficient but comfortable taking guidance and feedback from team members and management
• Ability to learn, think on your feet, and adapt quickly in a fast-paced startup environment

• *What We Offer**

• Remuneration TBD, based on the interview
• Performance-based bonuses to recognize and reward outstanding performance
• A perfect work environment in a fast-growing, young, dynamic international company with a strong focus on innovation and customer satisfaction
• Opportunities for career growth and professional development in a rapidly expanding industry
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

• *Work Environment and Company Culture**

arenaflex is a dynamic and fast-paced startup environment that values innovation, creativity, and customer satisfaction. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact on our customers' lives. We offer a collaborative and supportive work environment that encourages open communication, teamwork, and continuous learning.

• *How to Apply**

If you're excited by the idea of joining our team and contributing to the success of arenaflex, please complete the Screening Form with your CV and a cover letter that best expresses your interest and unique qualifications. We can't wait to hear from you!

• *Apply Now**