Experienced Cargo Freight Specialist – Customer Service Representative | Full-Time Position in Chicago

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Join Our Dynamic Team as a Freight Specialist – Customer Service Representative

Are you ready to take your career to new heights with an industry leader that values excellence, innovation, and people? Look no further than arenaflex! We are currently seeking motivated individuals to join our team as Freight Specialists in Chicago, Illinois. This is a fantastic opportunity for those who thrive in fast-paced environments, enjoy meaningful customer interactions, and want to build a lasting career in the logistics and aviation industry.

At arenaflex, we believe that every team member plays a vital role in our mission to ensure freight is moved on time, every time, and safely. As a Freight Specialist, you will be the face of our freight operations, communicating directly with clients face-to-face and via telephone. This position offers tremendous growth potential, with mentorship from experienced leaders who are committed to helping you advance your career.

About arenaflex

arenaflex is a major American company headquartered in Atlanta, Georgia, with a rich history spanning nearly a century. Founded in 1924, we have grown to become one of the largest and most respected organizations in our industry, operating an extensive network of domestic and international services across six continents. Our commitment to excellence, integrity, and innovation has made us a leader in the field, and we continue to expand our operations to serve customers worldwide.

What sets arenaflex apart is our unique corporate culture built on shared values: Care, Integrity, Resilience, Employee Initiative, and Collaboration. These values guide everything we do, from how we interact with customers to how we support our team members. We believe that our people are our greatest asset, and we are committed to investing in their growth, well-being, and success.

Position Overview: Freight Specialist

As a Freight Specialist at arenaflex, you will be responsible for ensuring the smooth and efficient movement of freight. This entry-level position provides an excellent foundation for a long-term career in logistics and customer service. You will work closely with our operations team to handle various tasks related to freight handling, documentation, and customer communication.

Key Responsibilities

• Customer Interaction: Serve as the primary point of contact for customers, addressing inquiries and providing exceptional service via telephone and in person


• Freight Handling: Assist with the loading, unloading, and routing of freight to ensure timely delivery


• Documentation: Maintain accurate records of shipments, including tracking information and handling instructions


• Safety Compliance: Adhere to all safety protocols and procedures to ensure a secure working environment for yourself and your colleagues


• Equipment Operation: Operate relevant equipment and machinery used in freight handling operations


• Team Collaboration: Work closely with team members and supervisors to meet operational goals and maintain workflow efficiency


• Problem Resolution: Address any issues or concerns that arise during freight operations, escalating complex matters as needed


• Continuous Learning: Participate in training programs and development opportunities to enhance your skills and knowledge

Work Schedule and Requirements

Shifts vary based on operational requirements and may range from early morning to evening hours. Each work location has its own unique flight schedule, which determines the specific timing of shifts. As a full-time team member, you will work approximately 40 hours per week, though hours may be adjusted based on operational needs and your status within the company. This position requires flexibility and adaptability to work varying schedules.

Qualifications and Requirements

Minimum Requirements

• Safety-First Mindset: Consistently prioritize the safety and security of yourself, others, and confidential information


• Diverse and Inclusive Approach: Embrace diverse people, thinking styles, and perspectives


• Valid Driver's License: Must possess a valid driver's license


• Digital Literacy: Basic proficiency with digital tools and technology


• Physical Capability: Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds


• PPE Compliance: Willingness to wear company-approved Personal Protective Equipment (PPE), including hearing protection, security toe footwear, protective headwear (bump cap or hard hat), and high-visibility safety clothing

Preferred Qualifications

• Previous experience in freight cargo and warehouse operations


• Strong written and PC skills


• Experience in customer service roles


• Familiarity with logistics and supply chain operations

What We Offer: Comprehensive Benefits and Perks

At arenaflex, we believe in recognizing and rewarding our team members for their hard work and dedication. Our comprehensive benefits package is designed to support your financial security, health and well-being, and personal growth. Here's what you can expect when you join our team:

Competitive Compensation

• Industry-competitive hourly salary of $26 per hour


• Industry-leading profit-sharing program


• Performance incentives

Retirement and Financial Security

• 401(k) retirement plan with generous company contributions of up to 9%


• Financial planning resources and retirement counseling

Paid Time Off

• Generous vacation and holiday pay


• Paid personal time off


• Maternity and parental leave


• Sick leave

Health and Wellness Benefits

• Comprehensive health benefits including medical, dental, and vision coverage


• Short-term and long-term disability insurance


• Life insurance benefits


• Employee Assistance Program offering support for you and your family


• Extensive wellness programs supporting physical, emotional, social, and financial well-being


• Free financial education and resources

Family Support

• Fertility support and surrogacy assistance


• Adoption assistance


• Lactation support


• Subsidized backup care


• Programs supporting family members in all life stages

Travel and Lifestyle Benefits

• Domestic and international space-available flight benefits for employees and eligible dependents


• Access to over 500 discounts through Deltaperks, including car and hotel rentals, auto, home, and pet insurance, legal services, and childcare discounts

Professional Development and Community

• Extensive training and mentorship programs


• Career advancement opportunities


• Community service opportunities through global partnerships


• Sustainability initiatives focused on reducing our carbon footprint


• Recognition rewards and grants through our "Relentless Together" platform


• Business Resource Groups connecting employees with shared interests to promote inclusion and provide diverse perspectives

Career Growth and Development

One of the most exciting aspects of joining arenaflex is the tremendous potential for career advancement. This position is designed as an entry point into our organization, with a clear path for growth and development. Our dedicated leaders provide mentorship and support to help you succeed and prepare for future opportunities within the company.

Whether you're just starting your career or looking to take the next step, arenaflex offers numerous development programs, training opportunities, and internal advancement possibilities. Many of our current leaders began their careers in entry-level positions and worked their way up through the organization. With hard work, dedication, and a commitment to excellence, you too can build a rewarding and long-lasting career at arenaflex.

Work Environment and Culture

At arenaflex, we pride ourselves on fostering a positive, inclusive, and supportive work environment. We believe that when our employees thrive, our organization thrives. Our culture is built on mutual respect, teamwork, and a shared commitment to our core values.

You'll find that arenaflex is more than just a workplace – it's a community. Our employees come from diverse backgrounds and bring unique perspectives to the table. We celebrate these differences and believe they make us stronger. You'll have the opportunity to connect with colleagues through our Business Resource Groups, participate in team-building activities, and contribute to meaningful community initiatives.

Why Choose arenaflex?

There are many reasons to consider a career at arenaflex:

• Industry Leader: Join one of the most respected organizations in our field with a proven track record of success


• Comprehensive Benefits: Enjoy industry-leading benefits that support your health, wealth, and well-being


• Career Advancement: Access clear pathways for growth and development within the organization


• Work-Life Balance: Benefit from competitive paid time off and flexible scheduling options


• Inclusive Culture: Be part of a diverse and welcoming environment that values every individual


• Travel Benefits: Enjoy the unique perk of flight benefits for you and your family


• Community Impact: Participate in sustainability initiatives and community service programs

Apply Today!

If you're ready to take the next step in your career and join a team that values excellence, integrity, and people, we encourage you to apply for this exciting opportunity. We are looking for individuals who are passionate about customer service, committed to safety, and eager to grow with a industry leader.

At arenaflex, your journey starts here. Take advantage of this opportunity to develop your skills, advance your career, and become part of a team that truly makes a difference. We can't wait to welcome you aboard!

Position: Freight Specialist – Customer Service Representative

Employment Type: Full-Time

Work Hours: 8 Hours

Salary: $26/Hour

Location: Chicago, USA

Qualification: Bachelor's Degree Preferred

Don't miss out on this incredible opportunity to grow with arenaflex. Apply now and start your journey toward a rewarding and fulfilling career!