Experienced Behavioral Health Customer Service Representative – Member Advocacy & Support Specialist (Full-Time, Monday-Friday Afternoon Shift)

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Join arenaflex: Transforming Health Care Through Compassionate Connection

Are you ready to make a meaningful difference in people's lives every single day? At arenaflex, we're building a world of health around every consumer, and we're surrounded by dedicated colleagues who are passionate about transforming health care in ways that truly matter. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues who are caring for people where, when, and how they choose—in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

If you're looking for more than just a job—if you're searching for a career where your empathy, communication skills, and dedication can directly impact the wellbeing of individuals facing behavioral health challenges—then you've found your home at arenaflex. We believe that great health care starts with human connection, and our Behavioral Health team is at the forefront of ensuring that every member receives the support, guidance, and advocacy they deserve.

Position Summary

arenaflex has an exciting opportunity available for a full-time Customer Service Representative to join our Behavioral Health team. In this vital role, you will serve as an advocate for our members, guiding them through their health care journey with clarity, compassion, and expertise. You will provide exceptional advocate care to assist members in finding a clear path to care, understanding their claims, and achieving resolution. Additionally, you will educate members about available online resources and empower them to make informed decisions about their health and wellbeing.

As a Behavioral Health Customer Service Representative at arenaflex, you will be responsible for guiding members through their plan of benefits, arenaflex policies and procedures, and ensuring compliance with all regulatory guidelines. Your role is critical in helping members navigate the complexities of behavioral health care, and you'll be equipped with the training and resources needed to provide world-class support.

Schedule and Work Environment

• Position Type: Full-time


• Schedule: Monday-Friday, 10:45 AM - 7:15 PM EST


• Work Location: Remote (Work from Home)


• Note: Schedules are subject to change at any time with advanced notice based on business needs

As a 24-hour call center operation, we treat holidays as normal working business days unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. Please note that PTO (Paid Time Off) is not available during the first 45 days of employment, allowing you to focus on comprehensive training and onboarding.

Training Requirements

The first six weeks of employment will consist of intensive training conducted Monday-Friday from 9:00 AM - 5:30 PM EST. This training period is essential for ensuring you have the knowledge and skills needed to excel in your role and provide exceptional support to our members.

Remote Workspace Requirements

To ensure success in this remote position, you must have a quiet and secure workspace in your home environment. When setting up your residential internet service, please consider the following technical requirements:

• Internet Type: Broadband or fiber connection (e.g., Verizon Fios, Comcast, or similar providers)


• Minimum Speed: 25 Mbps download / 3 Mbps upload


• Connection Type: Hardwired ethernet connection is required—wireless connections may introduce performance degradation risks


• Bandwidth Management: Consider the internet usage of others in your household during scheduled working hours; you may need to obtain a higher speed connection to ensure optimal performance. Streaming video content and gaming during work hours will significantly reduce available bandwidth for your corporate equipment

What You Will Do

As a Behavioral Health Customer Service Representative at arenaflex, your primary responsibility is to create meaningful, empathetic connections with our members. This is not just about answering questions—it's about understanding and engaging with members to the fullest to champion for their best health. Here's what you can expect in this role:

• Create an empathetic connection with our members by understanding and engaging the member to the fullest to champion for our members' best health


• Take accountability to fully understand the member's needs by building a trusting and caring relationship with the member


• Anticipate customer needs by answering unasked questions and proactively providing information


• Perform review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible


• Perform financial data maintenance as necessary to maintain accurate member records


• Explain member's rights and responsibilities in accordance with their contract and applicable regulations


• Educate members about online resources and tools available to them


• Guide members through their plan of benefits, arenaflex policy and procedures


• Maintain knowledge of resources to comply with any regulatory guidelines


• Provide claims understanding and resolution support


• Assist members in finding a clear path to appropriate care

Required Qualifications

To be considered for this position, you must meet the following minimum requirements:

• 1+ years of experience in a call center environment


• Experience using Microsoft Office products, specifically Excel, Outlook, and Word


• High School Diploma or GED


• Must have a quiet/secure workspace in your home for remote work

Preferred Qualifications

While not required, the following qualifications will help you stand out and excel in this role:

• Previous experience in Behavioral Health, Medical, or Insurance background


• Experience working from home in a remote role


• Strong empathy and active listening skills


• Excellent written and verbal communication abilities


• Ability to handle sensitive situations with discretion and professionalism


• Strong problem-solving and critical thinking skills

Skills and Competencies for Success

At arenaflex, we value colleagues who bring more than just technical skills—we seek individuals who embody our core values and are committed to making a difference. The following skills and competencies are essential for success in this role:

• Empathy and Compassion: The ability to understand and share the feelings of members who may be facing challenging behavioral health situations


• Active Listening: Strong listening skills to fully understand member concerns and needs


• Communication Excellence: Clear, concise, and compassionate communication in both verbal and written forms


• Problem-Solving: Ability to analyze member issues and provide effective solutions


• Adaptability: Comfortable with changing priorities and learning new systems and processes


• Time Management: Ability to manage multiple member interactions efficiently while maintaining quality


• Technical Proficiency: Comfortable learning and navigating various software systems and tools


• Regulatory Knowledge: Understanding of compliance requirements and member rights


• Emotional Resilience: Ability to handle emotionally charged conversations while remaining professional and supportive

Career Growth Opportunities

At arenaflex, we believe in investing in our people and supporting their professional development. As a member of our Behavioral Health team, you'll have access to numerous opportunities for growth and advancement:

• Comprehensive training and development programs to enhance your skills


• Potential pathways to specialize in other areas of health care advocacy


• Leadership development programs for those interested in supervisory roles


• Continuous learning opportunities about behavioral health topics, insurance products, and member advocacy


• Internal promotion opportunities across arenaflex's diverse range of health care roles

Compensation and Benefits

We recognize that our people fuel our future, and we're committed to providing competitive compensation and comprehensive benefits to support our colleagues' wellbeing.

Pay Range

The typical pay range for this role is $17.00 - $34.15 per hour. This pay range represents the base hourly rate for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

This position is eligible for an arenaflex bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Great Benefits for Great People

We take pride in our comprehensive and competitive mix of pay and benefits—investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options


• A 401(k) plan including matching company contributions


• Employee stock purchase plan


• No-cost programs for all colleagues including wellness screenings


• Tobacco cessation programs


• Weight management programs


• Confidential counseling services


• Financial coaching resources


• Paid time off (after initial waiting period)


• Flexible work schedules (based on role requirements)


• Family leave options


• Dependent care resources


• Colleague assistance programs


• Tuition assistance for continuing education


• Retiree medical access and many other benefits depending on eligibility

Our Culture and Commitment

Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong. At arenaflex, diversity isn't just a goal—it's a fundamental part of who we are and how we serve. We believe that different perspectives and experiences make us stronger and better equipped to meet the needs of the diverse populations we serve.

We invite you to join our mission of helping people on their path to better health. Whether you're just starting your career or looking for a new opportunity where you can make a meaningful impact, arenaflex offers a supportive environment where your skills and compassion can truly shine.

Join the arenaflex Family

If you're ready to be part of something bigger than yourself—something that touches the lives of millions of Americans and makes a real difference in the world of health care—we encourage you to apply today. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

We anticipate the application window for this opening will close on September 17, 2025. Don't miss your chance to join a team of passionate, dedicated professionals who are transforming health care one compassionate interaction at a time.

Apply now and take the first step toward a rewarding career with arenaflex, where your empathy and expertise can help shape the future of behavioral health care advocacy.